{"id":10551,"date":"2026-02-24T16:12:42","date_gmt":"2026-02-24T16:12:42","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=10551"},"modified":"2026-02-24T16:26:33","modified_gmt":"2026-02-24T16:26:33","slug":"hotel-staff-training","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/","title":{"rendered":"Hotel staff training: how to create a useful plan (without stopping the operation)"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10551\" class=\"elementor elementor-10551\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab93091 e-con-full e-flex e-con e-parent\" data-id=\"6ab93091\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30c77a55 e-con-full e-flex e-con e-child\" data-id=\"30c77a55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27f21da elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"27f21da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/en\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34b821f8 elementor-widget elementor-widget-heading\" data-id=\"34b821f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hotel staff training: how to create a useful plan (without stopping the operation)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20034b6c elementor-widget elementor-widget-text-editor\" data-id=\"20034b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In a hotel, training cannot be an \u201cideal\u201d project that requires stopping operations. It has to be a practical system for two realities: little time and, often, turnover. Properly planned, it becomes a direct lever of experience and results: it reduces process errors (check-in\/out, folios, collections), improves service consistency, reduces incidents and compensation, and increases the ability to offer extras in an ethical and natural way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c7672d elementor-widget elementor-widget-image\" data-id=\"6c7672d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-1024x683.webp\" class=\"attachment-large size-large wp-image-10553\" alt=\"the best way, in a personal way of a hotel\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea9f374 elementor-widget elementor-widget-text-editor\" data-id=\"ea9f374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The aim is not to \u201cgive a course\u201d, but to build habits: what each position should do, how to measure that it is done well and how to sustain it over time. In this context, a PMS helps as an operational support: it standardises procedures (folios, notes, room statuses), speeds up onboarding and reduces dependence on \u201cthe person who knows\u201d.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2487d164 elementor-widget elementor-widget-heading\" data-id=\"2487d164\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What problems does good training solve in a small hotel?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f41d801 elementor-widget elementor-widget-text-editor\" data-id=\"f41d801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Priority training is not defined by theory, but by the mistakes that cost the most in time, reputation and margin. Some typical symptoms:<\/p><ul><li><strong>Inconsistencies in check-in\/out<\/strong>Every turn makes it different; checks are missing or critical steps are forgotten.<\/li><li><strong>Errors in collections, folios and invoicing<\/strong>Duplicate charges, confusing items, misapplied taxes, cash closings with incidents.<\/li><li><strong>Communication complaints<\/strong>Poorly explained policies, misaligned expectations (schedules, deposits, rates), contradictory responses between people.<\/li><li><strong>Failures of cleanliness and standards<\/strong>: variations per shift, rooms ready late, incomplete amenities, poorly managed lost property.<\/li><li><strong>Poor management of overbooking or changes<\/strong>lack of judgement, poor coordination and reactive decisions.<\/li><li><strong>Low sales of extras<\/strong>The guest is not offered what he\/she values or it is offered without method, leading to rejection.<\/li><li><strong>Dependence on \u201cthe person who knows\u201d<\/strong>When that person is missing, errors go up and quality goes down.<\/li><\/ul><p>Typical consequences: more time putting out fires, more compensation, poorer reputation, lower conversion (direct and OTAs), and loss of revenue due to poor execution.<\/p><p><!-- notionvc: e78c0cc6-3566-416c-80ab-5f2c0ab80d9b --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5f87e elementor-widget elementor-widget-heading\" data-id=\"3b5f87e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Define measurable objectives before choosing content<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5e3fd6 elementor-widget elementor-widget-text-editor\" data-id=\"c5e3fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Effective training starts with concrete objectives. If you do not define what you want to improve, you will end up providing generic content that does not change the operation. For a small hotel, it is advisable to set 5-7 objectives, each with 1-2 simple metrics.<\/p><p>Typical and realistic objectives:<\/p><ul><li><strong>Reduce invoicing errors\/folios<\/strong> (less duplication, clearer concepts, fewer returns).<\/li><li><strong>Improve review scores<\/strong> in key categories (reception, cleanliness, communication).<\/li><li><strong>Increase conversion of upselling\/extra sales<\/strong> no pressure on the customer.<\/li><li><strong>Reduce average check-in time<\/strong> without losing quality or verification.<\/li><li><strong>Increasing compliance with standards<\/strong> and shifts.<\/li><li><strong>Reduce housekeeping incidents<\/strong> (room not ready, missing, status discrepancies).<\/li><li><strong>Improve coordination between shifts\/departments<\/strong> (minus \u201cI didn't know this\u201d).<\/li><\/ul><p>The logic is simple: if the objective cannot be observed or measured, it is difficult to train and sustain it.<\/p><p><!-- notionvc: 76d5cba8-5cb8-48a0-ab9b-e7e7b9e5a97a --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46b5c4e9 elementor-widget elementor-widget-heading\" data-id=\"46b5c4e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Simple indicators to track progress without complication<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44a1e943 elementor-widget elementor-widget-text-editor\" data-id=\"44a1e943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Examples of practical metrics (choose the ones that most relate to your reality):<\/p><ul><li>No. of complaints per category (cleanliness, noise, attention, charges) per week.<\/li><li>Ratio of upsell\/extras (e.g. upgrades, breakfast, early\/late) to arrivals.<\/li><li>Average check-in time (small sample: 10-20 check-ins per week).<\/li><li>Number of incidents per room (maintenance, cleaning, amenities) and closing time.<\/li><li>No. of collection\/portfolio errors detected at shift closure or audit.<\/li><li>Cases of poorly managed cancellations\/no-shows (poorly implemented policy, poor communication).<\/li><li>Rating and comments in reviews on reception and cleanliness (trend, not daily obsession).<\/li><\/ul><p>The aim is not to create bureaucracy, but to have signals to decide whether the training is working.<\/p><p><!-- notionvc: 6eba3083-cbb1-441c-8e57-d74b7b8dadb2 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a193b6 elementor-widget elementor-widget-heading\" data-id=\"5a193b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key content by department (what really makes a difference)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a38baa elementor-widget elementor-widget-text-editor\" data-id=\"6a38baa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What to train:<\/p><ul><li><strong>Check-in script<\/strong>Identity verification according to procedure, confirmation of key conditions (opening hours, deposit if applicable), brief explanation of relevant services.<\/li><li><strong>Check-out script<\/strong>: folio review with the guest when possible, clear explanation of concepts, quick resolution of discrepancies.<\/li><li><strong>Key policies<\/strong>: cancellation\/no-show, prepaid\/non-refundable, exchange conditions, and how to explain them unambiguously.<\/li><li><strong>Frequent incident management<\/strong>Room not ready, noise, special requests, payment failures, last minute changes.<\/li><li><strong>Availability control<\/strong>Understanding typologies, changes, and how to avoid blockages or overbooking due to errors.<\/li><li><strong>Complaint handling<\/strong>listening, recording, solving and scaling; consistency of response between turns.<\/li><li><strong>Ethical Upselling<\/strong>offer relevant extras (early\/late, upgrade, breakfast) as an option, without pressure and respecting operational availability.<\/li><\/ul><p>How it connects to the PMS:<\/p><ul><li>Correct use of folios (clear concepts, dated charges, avoidance of duplication).<\/li><li>Notes and traceability (what was agreed with the guest, incidents and resolution).<\/li><li>Profiles and preferences for continuity of service.<\/li><li>Control of reservations, changes and statuses so that operations do not depend on memory.<\/li><\/ul><p><!-- notionvc: af379a85-91e2-4ed8-bb82-a8898bab8987 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f55457 elementor-widget elementor-widget-heading\" data-id=\"3f55457\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Housekeeping: standards, priorities and coordination with the front desk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2acef8 elementor-widget elementor-widget-text-editor\" data-id=\"f2acef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What to train:<\/p><ul><li>Checklist by room type (non-negotiable minimum standards).<\/li><li>Priorities of the day: departures vs. stays, early arrivals, rooms blocked due to incidents.<\/li><li>Standard times and how to ask for support when they are broken by occupation\/peaks.<\/li><li>Communication of room status (list\/inspection\/OOO) without delay or ambiguity.<\/li><li>Lost property: registration and safekeeping with clear process.<\/li><li>Maintenance incidents: how to report them in useful detail.<\/li><li>Control of amenities and replenishment to avoid repeated complaints.<\/li><\/ul><p>How PMS helps (if applicable to your operation):<\/p><ul><li>Registration of room statements and notes for reception.<\/li><li>Assignment of tasks or incidents per room (if supported by the system), avoiding scattered messages.<\/li><\/ul><p><!-- notionvc: f35f3e6a-a450-466f-950a-8fb5a7d93f49 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db84ba3 elementor-widget elementor-widget-heading\" data-id=\"db84ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maintenance: prevention, operational safety and response times<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e2a2e elementor-widget elementor-widget-text-editor\" data-id=\"47e2a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What to train:<\/p><ul><li><strong>Preventive rounds<\/strong>The following are some of the problems that can be detected before the guest suffers (air-conditioning, hot water, locks, lighting).<\/li><li><strong>Criticality classification<\/strong>what requires immediate response (security\/essential service) vs. programmable.<\/li><li>Effective communication with reception and housekeeping: what can be arranged, within what timeframe and whether it affects availability.<\/li><li><strong>Task register<\/strong>what was done, when, and whether it requires follow-up.<\/li><li>Prioritisation according to occupancy: minimise rooms out of service on dates of high demand.<\/li><\/ul><p>Objective: fewer \u201cvisible\u201d breakdowns and fewer rooms blocked due to lack of coordination.<\/p><p><!-- notionvc: df7a046f-5ecf-41c2-96bd-08f554a4c7d5 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2275e01 elementor-widget elementor-widget-heading\" data-id=\"2275e01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Management: shift leadership and service culture<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee5d7c elementor-widget elementor-widget-text-editor\" data-id=\"3ee5d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What to train:<\/p><ul><li>How to give operational feedback (brief, concrete, standard-oriented).<\/li><li>Peak management: distributing tasks, keeping calm, ensuring minimum quality.<\/li><li>How to review simple metrics and translate them into actions (retrain a point, adjust a checklist).<\/li><li>Coaching in micro-moments: correcting on the spot, not waiting for \u201cannual training\u201d.<\/li><li>Ensure compliance with standards without relying on one person.<\/li><\/ul><p>Management\/leaders support the system: without reinforcement, training is diluted even if the content is good.<\/p><p><!-- notionvc: b6d139be-f137-4050-8423-7d6100de8926 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8054e9f elementor-widget elementor-widget-heading\" data-id=\"8054e9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Design the plan in a realistic format: micro-training and onboarding by the week.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58fe415 elementor-widget elementor-widget-text-editor\" data-id=\"58fe415\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In small hotels, the format is the key to success. An applicable model usually includes:<\/p><ul><li><strong>Microtraining<\/strong>short sessions of 15-30 minutes, focused on a single process.<\/li><li><strong>On-the-job training<\/strong>See-do-correct\u201c during the shift, with brief supervision.<\/li><li><strong>Simple material<\/strong>: one-page checklists and SOPs (not long manuals).<\/li><li><strong>Onboarding per week<\/strong>: 2-4 week clear route for new recruits.<\/li><li><strong>Minimum viable training<\/strong>start with what generates the most errors and complaints, not with covering \u201ceverything\u201d.<\/li><\/ul><p>Consistency is more important than intensity: 2 well-executed micro-sessions per week are often more sustainable than a \u201ctraining day\u201d that is not repeated.<\/p><p><!-- notionvc: 100ae7de-2249-431d-a24a-c654f74f76cc --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8822c14 elementor-widget elementor-widget-heading\" data-id=\"8822c14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Example of a 4-week calendar for new employees<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e26b94a elementor-widget elementor-widget-text-editor\" data-id=\"e26b94a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Day 1:<\/strong> Orientation + safety and service basics \u2192 walkthrough, minimum standards and internal communication \u2192 comprehension checklist + observation.<\/li><li><strong>Week 1:<\/strong> Operational basis of the post + essential PMS \u2192 assisted check-in\/out or room checklist; basic notes \u2192 guided observation + 5 case studies.<\/li><li><strong>Week 2:<\/strong> Frequent incidents and interdepartmental coordination \u2192 role-play of complaints, rooms not ready and booking changes \u2192 review of real incidents + feedback.<\/li><li><strong>Week 3:<\/strong> Advanced standards + ethical selling of extras (if applicable) \u2192 offer extras in appropriate situations; folio control \u2192 error\/complaint ratio + folio review.<\/li><li><strong>Week 4:<\/strong> Progressive autonomy + final review \u2192 shifts with punctual supervision; peak management \u2192 practical assessment + 30-day reinforcement plan.<\/li><\/ul><p><!-- notionvc: 987dbb5f-d552-42e1-9aea-41e45a709065 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea45b48 elementor-widget elementor-widget-heading\" data-id=\"ea45b48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Standardise with simple documentation: SOPs and checklists that are actually used.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d1526e elementor-widget elementor-widget-text-editor\" data-id=\"0d1526e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The usual problem is not \u201cnot having documents\u201d, but that they are long, not where they are needed or never checked. For small hotels they work best:<\/p><ul><li><strong>1-page SOPs<\/strong>: objective, steps, common exceptions and \u201cwhat to register\u201d.<\/li><li><strong>Checklists per shift<\/strong>: opening\/closing, verification of minimums, critical points.<\/li><li><strong>Scripts<\/strong> for repeated situations: explanation of policies, response to common complaints.<\/li><\/ul><p>Documentation must be integrated into the routine: if it is not used on a day-to-day basis, it does not standardise.<\/p><p><!-- notionvc: 1cce5f9c-465d-4652-a0f2-0ccb32a1105d --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b1e2d6 elementor-widget elementor-widget-heading\" data-id=\"6b1e2d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Essential checklists for a small hotel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60db764 elementor-widget elementor-widget-text-editor\" data-id=\"60db764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Opening and closing of the reception shift.<\/li><li>Check-in checklist and check-out checklist.<\/li><li>Cash control\/folios and review of charges (avoid duplications and confusing concepts).<\/li><li>Room checklist by type of room (departure and stay).<\/li><li>Arrivals preparation (VIP, requests, early arrivals, assignments).<\/li><li>Complaint\/incident management (registration, resolution, escalation, closure).<\/li><li>Review of availability and restrictions (especially on sensitive dates).<\/li><\/ul><p><!-- notionvc: d620425f-b4b7-4cd9-afe1-591a33226d7f --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efdbdbb elementor-widget elementor-widget-heading\" data-id=\"efdbdbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to evaluate and reinforce training without bureaucracy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc25cfb elementor-widget elementor-widget-text-editor\" data-id=\"dc25cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assessment is not about long exams. In hospitality, what works best is practical assessment and continuous reinforcement:<\/p><ul><li>On-site observation with checklist (2-5 minutes, critical points).<\/li><li>Role-play of frequent situations (complaints, policies, collections).<\/li><li>Review of actual incidents: what happened, what standard was missing, how to avoid it.<\/li><li>5-question mini-tests for key policies (when there is high turnover).<\/li><li>Follow-up at 7 and 30 days: check whether the habit was maintained.<\/li><\/ul><p>Reinforcement can be as simple as brief reminders at shift changes and immediate feedback when a mistake occurs.<\/p><p><!-- notionvc: 95d4477a-96a8-4e22-8973-e6dfc89d202b --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aed20a elementor-widget elementor-widget-heading\" data-id=\"6aed20a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Signs that you need to retrain (even if they \u201calready know\u201d)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d341d6 elementor-widget elementor-widget-text-editor\" data-id=\"2d341d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Recurrent errors in folios\/collections or shift closures.<\/li><li>Repeated complaints for the same cause (noise, cleanliness, policy communication).<\/li><li>Significant variation between shifts (everyone \u201cdoes it their own way\u201d).<\/li><li>Non-compliance with policies (cancellation\/no-show, deposits) or contradictory explanations.<\/li><li>Downturn in upsell or increased rejection due to poor delivery.<\/li><li>Increase in housekeeping incidents or rooms not ready.<\/li><\/ul><p>These signals indicate that the standard is not consolidated or that the process changed and was not retrained.<\/p><p><!-- notionvc: 8ef74d7a-8abe-4a22-a23e-f1c016fe626d --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d35761 elementor-widget elementor-widget-heading\" data-id=\"1d35761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training and technology: how a PMS helps to train better (without selling)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8594a5b elementor-widget elementor-widget-text-editor\" data-id=\"8594a5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Technology is not a substitute for leadership and culture, but it can make training more effective by reducing ambiguity and facilitating control:<\/p><ul><li><strong>Traceability of processes<\/strong>what was done, when and by whom (useful for detecting where the habit fails).<\/li><li><strong>Notes and guest profiles<\/strong>Continuity of service between shifts and less dependence on memory.<\/li><li><strong>Audit of changes<\/strong>Identify changes that led to errors (tariffs, restrictions, policies).<\/li><li><strong>Reports<\/strong>: detect fault patterns (folios, cancellations, incidents per room).<\/li><li><strong>Templates and standardisation<\/strong>consistent texts for confirmations, policies and internal communications.<\/li><\/ul><p>For a small hotel, the biggest benefit is to reduce dependency on \u201ckey people\u201d and accelerate onboarding with more visible and replicable processes.<\/p><p><!-- notionvc: 0b268cd5-fec6-49ee-836d-2106e64c061c --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-117ee1a elementor-widget elementor-widget-heading\" data-id=\"117ee1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Daily\/weekly monitoring routines from PMS to support training<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b0dc26 elementor-widget elementor-widget-text-editor\" data-id=\"7b0dc26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Examples of controls that turn training into continuous improvement:<\/p><ul><li>Review of <strong>foil errors<\/strong>Duplicated charges, unclear concepts, misapplied taxes.<\/li><li><strong>Incidents per room<\/strong>: repetition of problems, closing times, coordination.<\/li><li>Operational signals: <strong>check-in times<\/strong> (if recorded) or peak queues at key hours.<\/li><li>Poorly managed cancellations\/no-shows: inconsistently applied policies.<\/li><li><strong>Incomplete notes<\/strong> in reservations with incidents (lack of traceability).<\/li><li>Tariff discrepancies\/restrictions (if applicable and integrations are in place): detect implementation failures that generate complaints or losses.<\/li><\/ul><p>These routines are used to decide which micro-training to run next week, based on actual data from the hotel.<\/p><p><!-- notionvc: ac92a5f7-99fc-4f4b-8ab3-dc59a4a54ec0 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a841cfe elementor-widget elementor-widget-heading\" data-id=\"a841cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions on hotel staff training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-033a639 elementor-widget elementor-widget-n-accordion\" data-id=\"033a639\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3380\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-3380\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How often should you train staff in a small hotel? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3380\" class=\"elementor-element elementor-element-7461dac e-con-full e-flex e-con e-child\" data-id=\"7461dac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a49b60 elementor-widget elementor-widget-text-editor\" data-id=\"5a49b60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is usually most effective to combine structured onboarding (2-4 weeks for new hires) with continuous weekly or fortnightly micro-training of 15-30 minutes. In addition, it is advisable to reinforce in high season and whenever processes, policies or tools change, to prevent the standard from degrading with turnover.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3381\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3381\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Which training is compulsory and which is recommended? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3381\" class=\"elementor-element elementor-element-d1aa973 e-con-full e-flex e-con e-child\" data-id=\"d1aa973\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db0ac7a elementor-widget elementor-widget-text-editor\" data-id=\"db0ac7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It depends on the country and the applicable regulations, so check local requirements. In many contexts there are usually obligations related to risk prevention, data protection and, if food and beverages are involved, food safety. Beyond the legal aspects, training in critical hotel processes and service standards is advisable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3382\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3382\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How to train without closing availability or saturating shifts? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3382\" class=\"elementor-element elementor-element-8e3baef e-con-full e-flex e-con e-child\" data-id=\"8e3baef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4380b73 elementor-widget elementor-widget-text-editor\" data-id=\"4380b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Micro-training works best: short sessions at off-peak times, on-the-job practice during the shift and rotating through shifts so as not to leave areas uncovered. Use one-page SOPs, checklists and short role-plays. A weekly calendar allows you to distribute content without \u201cstopping the hotel\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3383\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3383\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What should a new receptionist learn first? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3383\" class=\"elementor-element elementor-element-c53abb9 e-con-full e-flex e-con e-child\" data-id=\"c53abb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-142912e elementor-widget elementor-widget-text-editor\" data-id=\"142912e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First, the check-in\/out script and key policies (cancellation\/no-show, deposits if applicable), because this is where errors and complaints are concentrated. Then, basic PMS management (reservations, folios, notes) and coordination with housekeeping (room status). Finally, frequent incident management and consistent communication.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3384\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3384\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How does training affect revenue and ADR? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3384\" class=\"elementor-element elementor-element-9ebf89e e-con-full e-flex e-con e-child\" data-id=\"9ebf89e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0add292 elementor-widget elementor-widget-text-editor\" data-id=\"0add292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Improve revenue and ADR by execution: a trained team makes fewer inventory and folio errors, reduces compensation and speeds up incident resolution. In addition, it can increase revenue from extras and upgrades when delivered ethically and aligned with availability. Improved service also impacts reputation and conversion, especially live.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3385\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3385\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What materials work best to standardise processes? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3385\" class=\"elementor-element elementor-element-701360f e-con-full e-flex e-con e-child\" data-id=\"701360f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88f78c2 elementor-widget elementor-widget-text-editor\" data-id=\"88f78c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The most commonly used formats are one-page SOPs, shift checklists and scripts for recurring situations (policies, complaints, collections). They work because they are easy to consult in real operation. Long manuals tend to become obsolete or unused, especially with turnover and short time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3386\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3386\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Can a PMS help with staff onboarding? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3386\" class=\"elementor-element elementor-element-566abe8 e-con-full e-flex e-con e-child\" data-id=\"566abe8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-636e9bd elementor-widget elementor-widget-text-editor\" data-id=\"636e9bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, as operational support: more guided processes, notes and profiles for continuity, traceability of actions and reports to detect recurring errors. It also helps maintain consistency between shifts. Still, it is not a substitute for leadership and culture: the PMS makes it easier to execute standards, but the standard must be defined, trained and reinforced.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d93b90 elementor-widget elementor-widget-heading\" data-id=\"4d93b90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You may also be interested in<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78c5737b meta-visibility-show title_position_default title_hover_border_default title-default img_hover_animation_default meta_position_default grid-hover-overlay-type-always tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"78c5737b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout4-main\"\n\t\t\t id=\"rt-tpg-container-3935086405\"\n\t\t\t data-layout=\"grid-layout4\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout4 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7730\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7730\" href=\"https:\/\/leanhotelsystem.com\/en\/liderazgo-en-un-hotel-claves-estrategias-y-su-impacto-en-la-gestion-hotelera\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/03\/5-trucos-para-mejorar-el-liderazgo-de-tu-hotel-768x576.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"576\"\n\t\t\t\t\t\t\t alt=\"5 tips to improve your hotel&#039;s leadership\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7730\" href=\"https:\/\/leanhotelsystem.com\/en\/liderazgo-en-un-hotel-claves-estrategias-y-su-impacto-en-la-gestion-hotelera\/\" class=\"tpg-post-link\" target=\"_self\">Hotel Leadership: Keys, Strategies and their Impact on Hotel Management<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2025\/03\/27\/\">\n\t\t\t\t\tMarch 27, 2025\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7684\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7684\" href=\"https:\/\/leanhotelsystem.com\/en\/plantilla-de-personal-de-un-hotel-organizacion-funciones-y-claves-para-una-gestion-eficiente\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/03\/plantilla-de-hotel-para-gestion-de-personal-768x576.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"576\"\n\t\t\t\t\t\t\t alt=\"hotel template for personnel management\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7684\" href=\"https:\/\/leanhotelsystem.com\/en\/plantilla-de-personal-de-un-hotel-organizacion-funciones-y-claves-para-una-gestion-eficiente\/\" class=\"tpg-post-link\" target=\"_self\">Hotel staffing: Organisation, functions and keys to efficient management<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2025\/03\/19\/\">\n\t\t\t\t\tMarch 19, 2025\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7461\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7461\" href=\"https:\/\/leanhotelsystem.com\/en\/comunicacion-interdepartamental-en-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/01\/Como-funciona-la-comunicacion-interdaparmental-de-un-hotel-768x512.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"512\"\n\t\t\t\t\t\t\t alt=\"How does interpersonal communication work in a hotel?\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7461\" href=\"https:\/\/leanhotelsystem.com\/en\/comunicacion-interdepartamental-en-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">Interdepartmental communication in a hotel<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2025\/01\/21\/\">\n\t\t\t\t\tJanuary 21, 2025\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"6377\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"6377\" href=\"https:\/\/leanhotelsystem.com\/en\/recepcionista-de-un-hotel-que-hace-funciones-estudios-salario\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/09\/Recepcionista--768x468.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"468\"\n\t\t\t\t\t\t\t alt=\"Hotel receptionist What do you do? Duties, studies and salary\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"6377\" href=\"https:\/\/leanhotelsystem.com\/en\/recepcionista-de-un-hotel-que-hace-funciones-estudios-salario\/\" class=\"tpg-post-link\" target=\"_self\">Hotel receptionist What do you do? Duties, studies and salary<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2024\/09\/09\/\">\n\t\t\t\t\tSeptember 9, 2024\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27755ec4 e-grid e-con-full e-con e-child\" data-id=\"27755ec4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ac84501 hfe-post-info-layout-inline elementor-widget elementor-widget-post-info-widget\" data-id=\"1ac84501\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"hfe-post-info-inline hfe-post-info-items hfe-post-info\">\n\t\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-191a4c3 hfe-post-info-inline-item\" itemprop=\"datePublished\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2024\/09\/09\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-date\">\n\t\t\t\n\t\t\t\t\t\t\tSeptember 9, 2024\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-da36491 hfe-post-info-inline-item\" itemprop=\"author\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/author\/lean-hotel-system-seo\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 104c-53 0-96 43-96 96s43 96 96 96 96-43 96-96-43-96-96-96zm0 144c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm0-240C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 448c-49.7 0-95.1-18.3-130.1-48.4 14.9-23 40.4-38.6 69.6-39.5 20.8 6.4 40.6 9.6 60.5 9.6s39.7-3.1 60.5-9.6c29.2 1 54.7 16.5 69.6 39.5-35 30.1-80.4 48.4-130.1 48.4zm162.7-84.1c-24.4-31.4-62.1-51.9-105.1-51.9-10.2 0-26 9.6-57.6 9.6-31.5 0-47.4-9.6-57.6-9.6-42.9 0-80.6 20.5-105.1 51.9C61.9 339.2 48 299.2 48 256c0-110.3 89.7-200 200-200s200 89.7 200 200c0 43.2-13.9 83.2-37.3 115.9z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-author\">\n\t\t\t\n\t\t\t\t\t\t\tLean Hotel System\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-0b41359 hfe-post-info-inline-item\"> \n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-time\">\n\t\t\t\n\t\t\t\t\t\t\t9:55 am\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1be51af7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1be51af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/lean-hotels-cars-management-systems\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Follow us on Linkedin and don't miss anything!<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e8763a4 e-con-full e-flex e-con e-child\" data-id=\"7e8763a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5db15a87 e-con-full e-flex e-con e-child\" data-id=\"5db15a87\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a60bea9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1a60bea9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-129a99b8 elementor-widget elementor-widget-heading\" data-id=\"129a99b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">REQUEST YOUR DEMO TODAY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1662d9ef elementor-widget elementor-widget-text-editor\" data-id=\"1662d9ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Discover how Lean Hotel System can transform your hotel business<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33ddef25 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"33ddef25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/leanhotelsystem.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST YOUR FREE DEMO!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b453a23 e-con-full e-flex e-con e-child\" data-id=\"2b453a23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6bb0bf0 e-con-full e-flex e-con e-child\" data-id=\"6bb0bf0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-269e8af6 elementor-widget elementor-widget-heading\" data-id=\"269e8af6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Related articles<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79f194fd title_position_default title_hover_border_default title-default tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"79f194fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout1-main\"\n\t\t\t id=\"rt-tpg-container-3905094501\"\n\t\t\t data-layout=\"grid-layout1\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout1 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t<div class=\"rt-col-md-12 rt-col-sm-6 rt-col-xs-12 default rt-grid-item post-7730 post type-post status-publish format-standard has-post-thumbnail hentry category-gestion-de-personal-y-equipos category-gestion-hotelera-pms category-recursos-humanos-y-formacion tag-lean-hotel-system\"        data-id=\"7730\">\n    <div class=\"rt-holder tpg-post-holder\">\n        <div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7730\" href=\"https:\/\/leanhotelsystem.com\/en\/liderazgo-en-un-hotel-claves-estrategias-y-su-impacto-en-la-gestion-hotelera\/\" class=\"tpg-post-link\" target=\"_self\">Hotel Leadership: Keys, Strategies and their Impact on Hotel Management<\/a><\/h3><\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t        <\/div>\n    <\/div>\n<\/div>\n<div class=\"rt-col-md-12 rt-col-sm-6 rt-col-xs-12 default rt-grid-item post-7684 post type-post status-publish format-standard has-post-thumbnail hentry category-gestion-de-personal-y-equipos category-gestion-hotelera-pms category-recursos-humanos-y-formacion tag-lean-hotel-system\"        data-id=\"7684\">\n    <div class=\"rt-holder tpg-post-holder\">\n        <div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7684\" href=\"https:\/\/leanhotelsystem.com\/en\/plantilla-de-personal-de-un-hotel-organizacion-funciones-y-claves-para-una-gestion-eficiente\/\" class=\"tpg-post-link\" target=\"_self\">Hotel staffing: Organisation, functions and keys to efficient management<\/a><\/h3><\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t        <\/div>\n    <\/div>\n<\/div>\n<div class=\"rt-col-md-12 rt-col-sm-6 rt-col-xs-12 default rt-grid-item post-7461 post type-post status-publish format-standard has-post-thumbnail hentry category-gestion-de-personal-y-equipos category-gestion-hotelera-pms category-recursos-humanos-y-formacion tag-lean-hotel-system\"        data-id=\"7461\">\n    <div class=\"rt-holder tpg-post-holder\">\n        <div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7461\" href=\"https:\/\/leanhotelsystem.com\/en\/comunicacion-interdepartamental-en-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">Interdepartmental communication in a hotel<\/a><\/h3><\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t        <\/div>\n    <\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio Formaci\u00f3n del personal hotelero: c\u00f3mo crear un plan \u00fatil (sin parar la operativa) En un hotel, la formaci\u00f3n no [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":10552,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_angie_page":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"page_builder":"","footnotes":""},"categories":[180,138,145],"tags":[42],"class_list":["post-10551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-de-personal-y-equipos","category-gestion-hotelera-pms","category-recursos-humanos-y-formacion","tag-lean-hotel-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formaci\u00f3n personal hotelero para mejorar servicio y ventas \ud83c\udfe8<\/title>\n<meta name=\"description\" content=\"C\u00f3mo dise\u00f1ar la formaci\u00f3n del personal hotelero en un hotel peque\u00f1o: objetivos, contenidos por puesto, calendario, evaluaci\u00f3n y apoyo del PMS para estandarizar procesos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leanhotelsystem.com\/en\/hotel-staff-training\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formaci\u00f3n personal hotelero para mejorar servicio y ventas \ud83c\udfe8\" \/>\n<meta property=\"og:description\" content=\"C\u00f3mo dise\u00f1ar la formaci\u00f3n del personal hotelero en un hotel peque\u00f1o: objetivos, contenidos por puesto, calendario, evaluaci\u00f3n y apoyo del PMS para estandarizar procesos.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leanhotelsystem.com\/en\/hotel-staff-training\/\" \/>\n<meta property=\"og:site_name\" content=\"Lean Hotel System\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-24T16:12:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-24T16:26:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1538\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Lean Hotel System\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lean Hotel System\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/\"},\"author\":{\"name\":\"Lean Hotel System\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#\\\/schema\\\/person\\\/d9cefb738d768b2ebaf958d1143593c0\"},\"headline\":\"Formaci\u00f3n del personal hotelero: c\u00f3mo crear un plan \u00fatil (sin parar la operativa)\",\"datePublished\":\"2026-02-24T16:12:42+00:00\",\"dateModified\":\"2026-02-24T16:26:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/\"},\"wordCount\":3064,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/formacion-del-personal-hotelero-scaled.webp\",\"keywords\":[\"Lean Hotel System\"],\"articleSection\":[\"Gesti\u00f3n de personal y equipos\",\"Gesti\u00f3n hotelera (PMS)\",\"Recursos humanos y formaci\u00f3n\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/\",\"name\":\"Formaci\u00f3n personal hotelero para mejorar servicio y ventas \ud83c\udfe8\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/formacion-del-personal-hotelero-scaled.webp\",\"datePublished\":\"2026-02-24T16:12:42+00:00\",\"dateModified\":\"2026-02-24T16:26:33+00:00\",\"description\":\"C\u00f3mo dise\u00f1ar la formaci\u00f3n del personal hotelero en un hotel peque\u00f1o: objetivos, contenidos por puesto, calendario, evaluaci\u00f3n y apoyo del PMS para estandarizar procesos.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/#primaryimage\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/formacion-del-personal-hotelero-scaled.webp\",\"contentUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/formacion-del-personal-hotelero-scaled.webp\",\"width\":2560,\"height\":1538,\"caption\":\"formacion del personal hotelero\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/formacion-personal-hotelero\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Software de gestion hotelera\",\"item\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Formaci\u00f3n del personal hotelero: c\u00f3mo crear un plan \u00fatil (sin parar la operativa)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/\",\"name\":\"PMS Hotelero - Lean Hotel System\",\"description\":\"No training required - Lean Design - Increase productivity\",\"publisher\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#organization\"},\"alternateName\":\"Lean Hotel System\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#organization\",\"name\":\"Lean Hotel System\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/cropped-cropped-LEAN-MENU-LOGO-BIG.webp\",\"contentUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/cropped-cropped-LEAN-MENU-LOGO-BIG.webp\",\"width\":399,\"height\":133,\"caption\":\"Lean Hotel System\"},\"image\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/#\\\/schema\\\/person\\\/d9cefb738d768b2ebaf958d1143593c0\",\"name\":\"Lean Hotel System\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/litespeed\\\/avatar\\\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779969234\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/litespeed\\\/avatar\\\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779969234\",\"contentUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/litespeed\\\/avatar\\\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779969234\",\"caption\":\"Lean Hotel System\"},\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/en\\\/author\\\/lean-hotel-system-seo\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Training of hotel staff to improve service and sales \ud83c\udfe8","description":"How to design the training of hotel staff in a small hotel: objectives, contents per position, calendar, evaluation and PMS support to standardise processes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leanhotelsystem.com\/en\/hotel-staff-training\/","og_locale":"en_GB","og_type":"article","og_title":"Formaci\u00f3n personal hotelero para mejorar servicio y ventas \ud83c\udfe8","og_description":"C\u00f3mo dise\u00f1ar la formaci\u00f3n del personal hotelero en un hotel peque\u00f1o: objetivos, contenidos por puesto, calendario, evaluaci\u00f3n y apoyo del PMS para estandarizar procesos.","og_url":"https:\/\/leanhotelsystem.com\/en\/hotel-staff-training\/","og_site_name":"Lean Hotel System","article_published_time":"2026-02-24T16:12:42+00:00","article_modified_time":"2026-02-24T16:26:33+00:00","og_image":[{"width":2560,"height":1538,"url":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp","type":"image\/webp"}],"author":"Lean Hotel System","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lean Hotel System","Estimated reading time":"14 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/#article","isPartOf":{"@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/"},"author":{"name":"Lean Hotel System","@id":"https:\/\/leanhotelsystem.com\/en\/#\/schema\/person\/d9cefb738d768b2ebaf958d1143593c0"},"headline":"Formaci\u00f3n del personal hotelero: c\u00f3mo crear un plan \u00fatil (sin parar la operativa)","datePublished":"2026-02-24T16:12:42+00:00","dateModified":"2026-02-24T16:26:33+00:00","mainEntityOfPage":{"@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/"},"wordCount":3064,"commentCount":0,"publisher":{"@id":"https:\/\/leanhotelsystem.com\/en\/#organization"},"image":{"@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/#primaryimage"},"thumbnailUrl":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp","keywords":["Lean Hotel System"],"articleSection":["Gesti\u00f3n de personal y equipos","Gesti\u00f3n hotelera (PMS)","Recursos humanos y formaci\u00f3n"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/","url":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/","name":"Training of hotel staff to improve service and sales \ud83c\udfe8","isPartOf":{"@id":"https:\/\/leanhotelsystem.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/#primaryimage"},"image":{"@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/#primaryimage"},"thumbnailUrl":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp","datePublished":"2026-02-24T16:12:42+00:00","dateModified":"2026-02-24T16:26:33+00:00","description":"How to design the training of hotel staff in a small hotel: objectives, contents per position, calendar, evaluation and PMS support to standardise processes.","breadcrumb":{"@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/#primaryimage","url":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp","contentUrl":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp","width":2560,"height":1538,"caption":"formacion del personal hotelero"},{"@type":"BreadcrumbList","@id":"https:\/\/leanhotelsystem.com\/en\/formacion-personal-hotelero\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Software de gestion hotelera","item":"https:\/\/leanhotelsystem.com\/en\/"},{"@type":"ListItem","position":2,"name":"Formaci\u00f3n del personal hotelero: c\u00f3mo crear un plan \u00fatil (sin parar la operativa)"}]},{"@type":"WebSite","@id":"https:\/\/leanhotelsystem.com\/en\/#website","url":"https:\/\/leanhotelsystem.com\/en\/","name":"Hotel PMS - Lean Hotel System","description":"No training required - Lean Design - Increase productivity","publisher":{"@id":"https:\/\/leanhotelsystem.com\/en\/#organization"},"alternateName":"Lean Hotel System","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leanhotelsystem.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/leanhotelsystem.com\/en\/#organization","name":"Lean Hotel System","url":"https:\/\/leanhotelsystem.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/leanhotelsystem.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/cropped-cropped-LEAN-MENU-LOGO-BIG.webp","contentUrl":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/cropped-cropped-LEAN-MENU-LOGO-BIG.webp","width":399,"height":133,"caption":"Lean Hotel System"},"image":{"@id":"https:\/\/leanhotelsystem.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/leanhotelsystem.com\/en\/#\/schema\/person\/d9cefb738d768b2ebaf958d1143593c0","name":"Lean Hotel System","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/leanhotelsystem.com\/wp-content\/litespeed\/avatar\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779969234","url":"https:\/\/leanhotelsystem.com\/wp-content\/litespeed\/avatar\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779969234","contentUrl":"https:\/\/leanhotelsystem.com\/wp-content\/litespeed\/avatar\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779969234","caption":"Lean Hotel System"},"url":"https:\/\/leanhotelsystem.com\/en\/author\/lean-hotel-system-seo\/"}]}},"rttpg_featured_image_url":{"full":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp",2560,1538,false],"landscape":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp",2560,1538,false],"portraits":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-scaled.webp",2560,1538,false],"thumbnail":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-150x150.webp",150,150,true],"medium":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-300x180.webp",300,180,true],"large":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-1024x615.webp",1024,615,true],"1536x1536":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-1536x923.webp",1536,923,true],"2048x2048":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-2048x1230.webp",2048,1230,true],"trp-custom-language-flag":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-18x12.webp",18,12,true],"htmega_size_585x295":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-585x295.webp",585,295,true],"htmega_size_1170x536":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-1170x536.webp",1170,536,true],"htmega_size_396x360":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/formacion-del-personal-hotelero-396x360.webp",396,360,true]},"rttpg_author":{"display_name":"Lean Hotel System","author_link":"https:\/\/leanhotelsystem.com\/en\/author\/lean-hotel-system-seo\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/leanhotelsystem.com\/en\/category\/gestion-hotelera-pms\/recursos-humanos-y-formacion\/gestion-de-personal-y-equipos\/\" rel=\"category tag\">Gesti\u00f3n de personal y equipos<\/a> <a href=\"https:\/\/leanhotelsystem.com\/en\/category\/gestion-hotelera-pms\/\" rel=\"category tag\">Gesti\u00f3n hotelera (PMS)<\/a> <a href=\"https:\/\/leanhotelsystem.com\/en\/category\/gestion-hotelera-pms\/recursos-humanos-y-formacion\/\" rel=\"category tag\">Recursos humanos y formaci\u00f3n<\/a>","rttpg_excerpt":"Inicio Formaci\u00f3n del personal hotelero: c\u00f3mo crear un plan \u00fatil (sin parar la operativa) En un hotel, la formaci\u00f3n no [&hellip;]","_links":{"self":[{"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/posts\/10551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/comments?post=10551"}],"version-history":[{"count":4,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/posts\/10551\/revisions"}],"predecessor-version":[{"id":10557,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/posts\/10551\/revisions\/10557"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/media\/10552"}],"wp:attachment":[{"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/media?parent=10551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/categories?post=10551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/tags?post=10551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}