{"id":10603,"date":"2026-03-10T16:45:10","date_gmt":"2026-03-10T16:45:10","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=10603"},"modified":"2026-03-27T09:03:09","modified_gmt":"2026-03-27T09:03:09","slug":"hotel-gdpr-compliance-data-protection","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/en\/cumplimiento-gdpr-hotel-proteccion-datos\/","title":{"rendered":"Is your hotel compliant with GDPR and other data protection regulations? Practical guide to review processes"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10603\" class=\"elementor elementor-10603\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9adc02 e-con-full e-flex e-con e-parent\" data-id=\"5d9adc02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6e2df93d e-con-full e-flex e-con e-child\" data-id=\"6e2df93d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66f03e29 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"66f03e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/en\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21e3c27c elementor-widget elementor-widget-heading\" data-id=\"21e3c27c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Is your hotel compliant with GDPR and other data protection regulations? Practical guide to review processes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67524002 elementor-widget elementor-widget-text-editor\" data-id=\"67524002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compliance with GDPR and other data protection regulations in a hotel is not just a matter of \u201chaving a sign\u201d or \u201csigning a document\u201d. It depends on how guest data is collected, used, shared, protected and disposed of in day-to-day operations: reservations, check-in, billing, WiFi, incidents, marketing and suppliers.<\/p><p>This guide is intended as a <strong>rapid process auditing<\/strong>, not as legal advice. It does not replace a DPO (Data Protection Officer) or a specialised consultancy. In addition, the specific obligations may vary depending on the <strong>market (country)<\/strong>, The type of establishment and the treatments provided by your hotel.<\/p><p>At the operational level, a PMS such as <strong>LEAN<\/strong> can help you to standardise: the fields of information requested from the guest are <strong>configurable<\/strong> (and can be made compulsory only where appropriate) and, during check-in, you can <strong>register preference<\/strong> guest's consent to receive or not to receive commercial communications in a traceable manner.<\/p><p><!-- notionvc: f4269910-5f81-4f5b-857f-bf7760ff6717 --><\/p><p>From our position as a technology provider in the industry, we experience first-hand the challenges faced by hoteliers and how a modern management system can make a difference. The evolution of the <strong>Hotel PMS<\/strong> has evolved from a control tool to a strategic driver of efficiency, personalisation and data-driven decision making.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad14cd3 elementor-widget elementor-widget-image\" data-id=\"ad14cd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-1024x683.webp\" class=\"attachment-large size-large wp-image-10611\" alt=\"GDPR compliance\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-18x12.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb1ebdd elementor-widget elementor-widget-heading\" data-id=\"5cb1ebdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">First, what does it mean to \u201ccomply\u201d in a hotel (without getting into legal technicalities)?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68c5def1 elementor-widget elementor-widget-text-editor\" data-id=\"68c5def1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In practical terms, \u201cdelivering\u201d usually means that your hotel can explain and demonstrate five things:<\/p><ul><li><strong>Basis and purpose<\/strong>why you need this data and what you use it for (operational, billing, local obligations, marketing, security).<\/li><li><strong>Minimisation<\/strong>: you order and keep <strong>only what is necessary<\/strong>, avoiding \u201cjust in case\u201d.<\/li><li><strong>Transparency<\/strong>You inform the guest clearly (what you are collecting, what for, who you are sharing it with, how long).<\/li><li><strong>Security and access control<\/strong>only those who should have access, with reasonable measures and traceability.<\/li><li><strong>Preservation and deletion<\/strong>You don't keep data indefinitely; you have retention and deletion\/anonymisation rules when appropriate.<\/li><li><strong>Guest's rights<\/strong>There is a procedure for handling requests (access, rectification, deletion, opposition, etc.) without improvising.<\/li><\/ul><p>In addition to the GDPR, the following may apply <strong>local or sectoral regulations<\/strong> (e.g. registration obligations, taxation, security, telecommunications), and these differences by market are precisely one of the common sources of errors in small hotels.<\/p><p><!-- notionvc: 1d88c578-aecc-4003-b6b1-7c75e75c20a2 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa71cc elementor-widget elementor-widget-heading\" data-id=\"7aa71cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data mapping in a hotel: where it is collected and why (hotspots)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-718fda8 elementor-widget elementor-widget-text-editor\" data-id=\"718fda8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To review compliance, it is most useful to \u201cmap\u201d where data is captured and what risks each point introduces. The most common:<\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li><strong>Reservation<\/strong>OTA, booking engine, phone\/email (contact details, dates, preferences, sometimes payments).<\/li><li><strong>Pre check-in \/ online<\/strong>Pre-forms, identity verification, signature, preferences.<\/li><li><strong>Reception<\/strong>: check-in, documentation, allocation, deposits, incidents, operational notes.<\/li><li><strong>Kiosk \/ self check-in<\/strong>Data capture and validation, signature, payments, key generation.<\/li><li><strong>WiFi<\/strong>Access data, acceptance of conditions, technical traces (according to provider).<\/li><li><strong>Invoicing and collections<\/strong>Invoices, tax data, payment method, transaction traceability.<\/li><li><strong>Housekeeping<\/strong>Lost property, room incidents, notes that may include personal data if not checked.<\/li><li><strong>Cameras\/CCTV (if applicable)<\/strong>Images and access to recordings, preservation and purpose.<\/li><li><strong>Marketing\/CRM<\/strong>Subscriptions, consents, segmentation, unsubscriptions.<\/li><\/ul><\/li><\/ul><\/li><\/ul><p>This map is not intended to be exhaustive. It aims to detect \u201crisk areas\u201d: places where data is over-requested, duplicated, shared without control or made accessible to the wrong people.<\/p><p><!-- notionvc: afc3f2b0-ae71-4e35-8891-fc930b7a6343 --><\/p><p><!-- notionvc: d135c8a1-ef3b-415a-af10-85307d526951 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c6103 elementor-widget elementor-widget-heading\" data-id=\"f2c6103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Process compliance checklist (the most common failure in small hotels)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cad7623 elementor-widget elementor-widget-text-editor\" data-id=\"cad7623\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Operational checklist for rapid self-assessment. The idea is to \u201ccheck if...\u201d:<\/p><ul><li>Check if your forms and check-ins ask for <strong>only necessary data<\/strong> for the real purpose.<\/li><li>Check if you can <strong>explain to the guest<\/strong> what data is collected and why (clear and accessible text).<\/li><li>Check if you have a procedure for <strong>marketing consent<\/strong> (opt-in of course, no pre-ticked boxes).<\/li><li>Check if the PMS has a <strong>only source of truth<\/strong> and avoid duplicating data in Excel\/WhatsApp.<\/li><li>Check for <strong>roles and access<\/strong> per post (not \u201ceveryone sees everything\u201d).<\/li><li>Check for <strong>individual accounts<\/strong> (no shared users) and basic password policies.<\/li><li>Check if you control <strong>exports<\/strong> (who exports, what they export, for what purpose).<\/li><li>Check if you have rules for <strong>retention and deletion\/anonymisation<\/strong> and are consistently applied.<\/li><li>Check whether incidents (maintenance, lost property, complaints) are recorded without including unnecessary data.<\/li><li>Check if your integrations (OTAs, channel, payments, kiosks, WiFi) have understood flows and <strong>revised agreements\/conditions<\/strong>.<\/li><li>Check if the team is aware of a procedure for guest requests (rights) and knows how to <strong>who to climb<\/strong>.<\/li><\/ul><p>Here are the points where it tends to fail the most.<\/p><p><!-- notionvc: 606949d7-912d-4118-8502-eba8d8c2cf07 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3297a9 elementor-widget elementor-widget-heading\" data-id=\"e3297a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Check-in and guest registration: ask only for what you need and be able to justify it.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-586857e elementor-widget elementor-widget-text-editor\" data-id=\"586857e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Check-in is the most sensitive point because it combines operational obligation, possible local requirements and the risk of \u201crote ordering\u201d. Good practice:<\/p><ul><li>Define what data are <strong>are needed<\/strong> to operate and which ones are \u201ccomfort\u201d (and remove accessories if they have no real use).<\/li><li>Avoid duplication: if a piece of information has already arrived by reservation, do not force it to be repeated unless necessary.<\/li><li>Ensure consistency by market: what is \u201cdue\u201d to order may vary by local regulations.<\/li><\/ul><p>Connection with <strong>LEAN<\/strong>in LEAN the fields requested from the guest are <strong>configurable<\/strong>; the hotel can make them <strong>compulsory<\/strong> or not depending on the market and its operations. This helps to avoid two extremes: over-ordering by default or under-ordering where necessary.<\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e126d0 elementor-widget elementor-widget-heading\" data-id=\"3e126d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Consent for commercial communications: how to collect it in a traceable manner<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f343b13 elementor-widget elementor-widget-text-editor\" data-id=\"f343b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Marketing requires particularly careful treatment because it involves explicit decisions by the host. In an operational approach, check whether:<\/p><ul><li>The guest has a <strong>clear choice<\/strong> of yes\/no.<\/li><li>The \u201cdo not receive\u201d option is equally accessible and does not penalise the process.<\/li><li>Consent is not \u201cmixed\u201d with other texts (hosting conditions vs. marketing).<\/li><li>You can <strong>demonstrate<\/strong> what you chose, when and through which channel you registered.<\/li><li>There is a procedure for managing the <strong>low<\/strong> or change of preference.<\/li><\/ul><p>The aim is that your hotel is not dependent on interpretations (\u201csure I wanted to\u201d) and can justify the registration of the preference.<\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-336286e elementor-widget elementor-widget-heading\" data-id=\"336286e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Retention and deletion: how long do you keep data and how do you manage it?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6506fa5 elementor-widget elementor-widget-text-editor\" data-id=\"6506fa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One of the most common risks is indefinite accumulation \u201cbecause it has always been done that way\u201d. Without giving specific deadlines (they vary by market and by type of data), the important thing is:<\/p><ul><li>Having a <strong>internal policy<\/strong>what is retained, for how long and for what purpose.<\/li><li>Differentiate between data that are required\/reasoned to be retained vs. data that can be retained. <strong>anonymise or delete<\/strong>.<\/li><li>Ensure that deletion\/anonymisation applies also to dispersed copies (exports, sheets, emails) and not only to the PMS.<\/li><\/ul><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc7243c elementor-widget elementor-widget-heading\" data-id=\"dc7243c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Access, roles and security: who can see what inside the hotel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9957c76 elementor-widget elementor-widget-text-editor\" data-id=\"9957c76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Most incidents are not \u201chacks\u201d, but internal improper access or errors. Best practice:<\/p><ul><li><strong>Personal accounts<\/strong>: to avoid shared users in shifts.<\/li><li><strong>Roles per post<\/strong>Reception sees what is necessary, floors see what is necessary, management sees what is necessary.<\/li><li><strong>Share register<\/strong> where possible (who changed what).<\/li><li>Passwords and basic habits (do not share passwords, do not leave open session on public PCs).<\/li><li>Limit <strong>exports<\/strong> and access to sensitive data to specific roles.<\/li><li>Minimum training: which data should not be recorded in free notes or WhatsApp.<\/li><\/ul><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204be66 elementor-widget elementor-widget-heading\" data-id=\"204be66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Third parties and providers: OTAs, channel manager, payments, kiosks, WiFi<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15c808c elementor-widget elementor-widget-text-editor\" data-id=\"15c808c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In small hotels, a lot of data processing happens \u201coutside\u201d the PMS: suppliers, integrations and platforms. At a conceptual level, check:<\/p><ul><li>What data you share with each third party and <strong>for what<\/strong>.<\/li><li>If the flow involves the third party acting as a <strong>data processor<\/strong> or other applicable role (this should be reviewed with advice).<\/li><li>What security and support measures the provider offers.<\/li><li>What happens to data if you change supplier or an integration breaks down.<\/li><\/ul><p>Caution: this point is particularly contract and jurisdiction dependent and should be validated with advice\/DPO.<\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92b23ce elementor-widget elementor-widget-heading\" data-id=\"92b23ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case study: how to register the preference of commercial communications at check-in with LEAN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49f202f elementor-widget elementor-widget-text-editor\" data-id=\"49f202f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A frequent example of \u201coperational compliance\u201d is how to record whether or not the guest wants to receive marketing communications. The key idea is that the preference is clearly captured and is <strong>dive into LEAN<\/strong> so that it remains traceable and does not rely on memory or loose notes.<\/p><p>During the check-in process, the hotel can learn the guest's preference in three ways:<\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4505323 elementor-widget elementor-widget-heading\" data-id=\"4505323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Track 1: Front Desk App (guest selects yes\/no)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82a3cb3 elementor-widget elementor-widget-text-editor\" data-id=\"82a3cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In assisted check-in, the guest may explicitly select <strong>yes\/no<\/strong> in the Front Desk App. Good practice:<\/p><ul><li>Clear and specific text (what kind of communications).<\/li><li>Do not mark by default.<\/li><li>Record the selection as traceable data associated with the booking\/profile.<\/li><\/ul><p>This reduces assumptions and prevents consent from being \u201cinterpreted\u201d.<\/p><p><!-- notionvc: 26cc5857-fab7-453a-a5d2-2c8e9916b771 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b49708f elementor-widget elementor-widget-heading\" data-id=\"b49708f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Track 2: POK (kiosk or Virtual Check-in)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0a7b8 elementor-widget elementor-widget-text-editor\" data-id=\"fc0a7b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In self check-in or virtual check-in, the guest also chooses his preference within the POK flow. Operational advantages:<\/p><ul><li>Consistency of process (same question, same format).<\/li><li>Fewer manual errors.<\/li><li>Direct recording that is fed into LEAN, facilitating traceability.<\/li><\/ul><p>The value here is twofold: guest experience (autonomy) and internal control (well recorded data).<\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7554506 elementor-widget elementor-widget-heading\" data-id=\"7554506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Track 3: Reception asks and registers in LEAN<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cee0149 elementor-widget elementor-widget-text-editor\" data-id=\"cee0149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When the process is manual, it can also be done well if there is a procedure:<\/p><ul><li>Neutral, non-leading question (\u201cWould you like to receive commercial communications from the hotel?).<\/li><li>Register the response <strong>at the time<\/strong> in LEAN.<\/li><li>Avoid assumptions (\u201csince he didn't say anything, I'll say yes\u201d).<\/li><li>Ensure that the whole team knows the criteria and applies them equally.<\/li><\/ul><p>This pathway is important because it covers exceptions and hotels with less digitisation.<\/p><p><!-- notionvc: 1b818bd5-e373-495f-9b53-b7ed6bb3a427 --><\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64cf14b elementor-widget elementor-widget-heading\" data-id=\"64cf14b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to configure what data is requested from the guest according to the market (without oversizing the form).<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dccc25 elementor-widget elementor-widget-text-editor\" data-id=\"1dccc25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A common mistake is to turn the check-in into a long form \u201cto be on the safe side\u201d. In practice, this increases friction, low data quality (the guest fills in anything) and increases risk. Recommendations:<\/p><ul><li>Start with the <strong>minimum necessary<\/strong> to operate in your market and meet applicable obligations.<\/li><li>Add fields for two reasons only: necessity <strong>actual operation<\/strong> (used) or need <strong>legal\/local<\/strong> (applicable to the market).<\/li><li>Review periodically: processes change, local regulations may change, and what is \u201cgood\u201d today will be redundant tomorrow.<\/li><\/ul><p>In LEAN, the requested fields are configurable and the hotel can make them mandatory according to the market. This makes it possible to adapt data collection without inventing parallel processes.<\/p><p><!-- notionvc: 71c4d294-7323-49af-9351-3fdcd2757da3 --><\/p><p><!-- notionvc: 1b818bd5-e373-495f-9b53-b7ed6bb3a427 --><\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa8bc1 elementor-widget elementor-widget-heading\" data-id=\"3fa8bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Signs that you are asking for too much (or too little)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1056b95 elementor-widget elementor-widget-text-editor\" data-id=\"1056b95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Signs of \u201ctoo much\u201d:<\/p><ul><li>Fields that nobody uses afterwards.<\/li><li>Duplicities (same data in several places).<\/li><li>Frequent complaints or doubts from the guest (\u201cwhat do they need this for?\u201d).<\/li><li>Increased check-in time with no real improvement.<\/li><\/ul><p>Signs of \u201ctoo little\u201d:<\/p><ul><li>Incidents due to incomplete or incorrect data.<\/li><li>Local requirements not covered and constant manual corrections.<\/li><li>Problems when checking in or contacting the guest for incidents.<\/li><li>Low traceability of consents (marketing) or internal actions.<\/li><\/ul><p><!-- notionvc: 15dc2de3-a569-4b95-adf6-e866dcec8b0d --><\/p><p><!-- notionvc: 71c4d294-7323-49af-9351-3fdcd2757da3 --><\/p><p><!-- notionvc: 1b818bd5-e373-495f-9b53-b7ed6bb3a427 --><\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf45c45 elementor-widget elementor-widget-heading\" data-id=\"cf45c45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7-day action plan: a realistic compliance review for small hotels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-448964f elementor-widget elementor-widget-text-editor\" data-id=\"448964f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This plan is not intended to make you \u201c100% compliant\u201d in one week. It is a first check to detect risks and to sort out pending issues.<\/p><ul><li><p><strong>Day 1: Data map<\/strong><\/p><p>List capture points (booking, check-in, WiFi, payments, incidents, CCTV if applicable) and what data is collected.<\/p><\/li><li><p><strong>Day 2: Check-in and forms<\/strong><\/p><p>Check what you ask for, what is mandatory by market and what is left over. Adjust fields in LEAN to align it to the minimum necessary.<\/p><\/li><li><p><strong>Day 3: Marketing consents<\/strong><\/p><p>Check the text, the explicit yes\/no, whether there are default boxes and how preference is recorded in LEAN\/POK.<\/p><\/li><li><p><strong>Day 4: Access and roles<\/strong><\/p><p>Review shared users, roles per workstation, exports and basic habits (open sessions, passwords).<\/p><\/li><li><p><strong>Day 5: Retention and deletion<\/strong><\/p><p>Define internal rules (even if it is a draft): what is retained, why and how it is deleted\/anonymised where appropriate.<\/p><\/li><li><p><strong>Day 6: Suppliers and integrations<\/strong><\/p><p>List OTAs, channel, payments, kiosks, WiFi and what data they share. Prepare questions and documentation to review with advice.<\/p><\/li><li><p><strong>Day 7: Training and slopes<\/strong><\/p><p>Align the team with a minimum procedure (check-in, marketing, incidents, exports) and create a list of \u201clegal\/technical to-dos\u201d to validate with DPO\/advice.<\/p><\/li><\/ul><p><!-- notionvc: a448a0e0-cb7f-4fde-a2de-1f33552c646b --><\/p><p><!-- notionvc: 15dc2de3-a569-4b95-adf6-e866dcec8b0d --><\/p><p><!-- notionvc: 71c4d294-7323-49af-9351-3fdcd2757da3 --><\/p><p><!-- notionvc: 1b818bd5-e373-495f-9b53-b7ed6bb3a427 --><\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d80535a elementor-widget elementor-widget-heading\" data-id=\"d80535a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about GDPR and data protection in hotels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64eb35e9 elementor-widget elementor-widget-n-accordion\" data-id=\"64eb35e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1690\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1690\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Does GDPR apply to all hotels or does it depend on the country? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1690\" class=\"elementor-element elementor-element-811c490 e-con-full e-flex e-con e-child\" data-id=\"811c490\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37790a54 elementor-widget elementor-widget-text-editor\" data-id=\"37790a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>GDPR applies generally in the EU\/EEA, but outside the EU\/EEA there may be equivalent regulations or different requirements. In addition, hotels outside the EU that process European customer data may be affected on a case-by-case basis. To determine the exact scope, it is prudent to validate with counsel or DPO.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1691\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1691\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What information should a hotel ask for at check-in? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1691\" class=\"elementor-element elementor-element-8965142 e-flex e-con-boxed e-con e-child\" data-id=\"8965142\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27fdb16 elementor-widget elementor-widget-text-editor\" data-id=\"27fdb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Depends on market and local obligations, but as an operational criterion, ask for the minimum necessary for the purpose (operation, contact, invoicing and applicable requirements). Avoid \u201crote\u201d data if not used. In LEAN, fields are configurable and can be adjusted per market so as not to oversize the check-in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1692\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1692\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How do I register consent for commercial communications at check-in? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1692\" class=\"elementor-element elementor-element-100348f e-flex e-con-boxed e-con e-child\" data-id=\"100348f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09b5194 elementor-widget elementor-widget-text-editor\" data-id=\"09b5194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One operational way is to offer a clear yes\/no choice and record the preference in a traceable way. In the flow described, this can be done from the Front Desk App (guest selects), from POK (kiosk or virtual check-in) or by asking at reception and recording it in LEAN on the spot. The key is to be able to demonstrate the preference.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1693\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1693\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Can I check the default marketing consent? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1693\" class=\"elementor-element elementor-element-4c9bee1 e-flex e-con-boxed e-con e-child\" data-id=\"4c9bee1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45e0c32 elementor-widget elementor-widget-text-editor\" data-id=\"45e0c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In general terms, marking it by default is often a bad practice because it reduces clarity and may lead to complaints. It is recommended that the guest explicitly chooses yes\/no and that it is recorded. For specific decisions on legal basis and wording, it is advisable to validate this with advice\/DPOs depending on your market.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1694\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1694\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Who should have access to guest data within the hotel? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1694\" class=\"elementor-element elementor-element-c6c1a70 e-flex e-con-boxed e-con e-child\" data-id=\"c6c1a70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90d8e96 elementor-widget elementor-widget-text-editor\" data-id=\"90d8e96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apply the principle of minimum access: each role should only see what is necessary for its job. It is advisable to use individual accounts, roles per position and, if the system allows it, traceability of actions. This reduces internal risk and facilitates auditing of incidents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1695\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1695\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What should I check with my providers (OTAs, payments, kiosks, WiFi)? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1695\" class=\"elementor-element elementor-element-f1c23aa e-flex e-con-boxed e-con e-child\" data-id=\"f1c23aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15ccec6 elementor-widget elementor-widget-text-editor\" data-id=\"15ccec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Review what data is shared, for what purpose, how it is protected, who has access, and what happens in the event of an incident or change of provider. It is also advisable to review contracts\/conditions (e.g., processing roles and security measures). This is highly case-dependent and often requires validation with advice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1696\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1696\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How do I know if my hotel is \u201ccompliant\u201d without being a legal expert? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1696\" class=\"elementor-element elementor-element-edaa112 e-flex e-con-boxed e-con e-child\" data-id=\"edaa112\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75b66e8 elementor-widget elementor-widget-text-editor\" data-id=\"75b66e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can do an operational self-audit: data mapping, minimisation at check-in, registration of consents, roles and access, retention\/deletion and review of suppliers. If you identify risks or doubts, the next realistic step is to validate with advice\/DPO. The goal is to arrive at that review with clear processes and evidence, not assumptions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3517954 elementor-widget elementor-widget-heading\" data-id=\"3517954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You may also be interested in<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dac40f meta-visibility-show title_position_default title_hover_border_default title-default img_hover_animation_default meta_position_default grid-hover-overlay-type-always tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"0dac40f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout4-main\"\n\t\t\t id=\"rt-tpg-container-4258925833\"\n\t\t\t data-layout=\"grid-layout4\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout4 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"10487\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"10487\" href=\"https:\/\/leanhotelsystem.com\/en\/motor-de-reservas-para-hoteles-canal-directo-integracion-pms\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/01\/Motor-de-reservas-para-hoteles--768x512.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"512\"\n\t\t\t\t\t\t\t alt=\"Hotel booking engine\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"10487\" href=\"https:\/\/leanhotelsystem.com\/en\/motor-de-reservas-para-hoteles-canal-directo-integracion-pms\/\" class=\"tpg-post-link\" target=\"_self\">Booking engine: direct channel hub and PMS integration<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2026\/01\/30\/\">\n\t\t\t\t\tJanuary 30, 2026\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"9862\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"9862\" href=\"https:\/\/leanhotelsystem.com\/en\/ciberseguridad-en-hoteles-has-pensado-en-el-coste-economico-y-humano-de-no-prestar-atencion\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/10\/ciberseguridad-en-hoteles-768x513.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"513\"\n\t\t\t\t\t\t\t alt=\"cybersecurity in hotels\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"9862\" href=\"https:\/\/leanhotelsystem.com\/en\/ciberseguridad-en-hoteles-has-pensado-en-el-coste-economico-y-humano-de-no-prestar-atencion\/\" class=\"tpg-post-link\" target=\"_self\">Cybersecurity in hotels have you thought about the economic and human cost of not paying attention?<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2025\/10\/22\/\">\n\t\t\t\t\tOctober 22, 2025\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"9582\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"9582\" href=\"https:\/\/leanhotelsystem.com\/en\/blockchain-en-hoteles-aplicaciones-reales-ventajas-y-retos-de-esta-tecnologia\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/09\/blockchain-hoteles-768x512.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"512\"\n\t\t\t\t\t\t\t alt=\"blockchain hotels\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"9582\" href=\"https:\/\/leanhotelsystem.com\/en\/blockchain-en-hoteles-aplicaciones-reales-ventajas-y-retos-de-esta-tecnologia\/\" class=\"tpg-post-link\" target=\"_self\">Blockchain in hotels: real applications, advantages and challenges of this technology<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2025\/09\/18\/\">\n\t\t\t\t\tSeptember 18, 2025\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f29f7f2 e-grid e-con-full e-con e-child\" data-id=\"4f29f7f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce18660 hfe-post-info-layout-inline elementor-widget elementor-widget-post-info-widget\" data-id=\"ce18660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"hfe-post-info-inline hfe-post-info-items hfe-post-info\">\n\t\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-191a4c3 hfe-post-info-inline-item\" itemprop=\"datePublished\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2025\/09\/18\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-date\">\n\t\t\t\n\t\t\t\t\t\t\tSeptember 18, 2025\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-da36491 hfe-post-info-inline-item\" itemprop=\"author\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/author\/lean-hotel-system-seo\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 104c-53 0-96 43-96 96s43 96 96 96 96-43 96-96-43-96-96-96zm0 144c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm0-240C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 448c-49.7 0-95.1-18.3-130.1-48.4 14.9-23 40.4-38.6 69.6-39.5 20.8 6.4 40.6 9.6 60.5 9.6s39.7-3.1 60.5-9.6c29.2 1 54.7 16.5 69.6 39.5-35 30.1-80.4 48.4-130.1 48.4zm162.7-84.1c-24.4-31.4-62.1-51.9-105.1-51.9-10.2 0-26 9.6-57.6 9.6-31.5 0-47.4-9.6-57.6-9.6-42.9 0-80.6 20.5-105.1 51.9C61.9 339.2 48 299.2 48 256c0-110.3 89.7-200 200-200s200 89.7 200 200c0 43.2-13.9 83.2-37.3 115.9z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-author\">\n\t\t\t\n\t\t\t\t\t\t\tLean Hotel System\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-0b41359 hfe-post-info-inline-item\"> \n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-time\">\n\t\t\t\n\t\t\t\t\t\t\t2:35 pm\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f5d1228 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2f5d1228\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/lean-hotels-cars-management-systems\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Follow us on Linkedin and don't miss anything!<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23730ab9 e-con-full e-flex e-con e-child\" data-id=\"23730ab9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1aff749a e-con-full e-flex e-con e-child\" data-id=\"1aff749a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6716f8ac elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6716f8ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9fbbd elementor-widget elementor-widget-heading\" data-id=\"2c9fbbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">REQUEST YOUR DEMO TODAY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38f2d10d elementor-widget elementor-widget-text-editor\" data-id=\"38f2d10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Discover how Lean Hotel System can transform your hotel business<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6357c824 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6357c824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/leanhotelsystem.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST YOUR FREE DEMO!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79b2680a e-con-full e-flex e-con e-child\" data-id=\"79b2680a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-501217af e-con-full e-flex e-con e-child\" data-id=\"501217af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70f435bd elementor-widget elementor-widget-heading\" data-id=\"70f435bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Related articles<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element 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Gu\u00eda pr\u00e1ctica para revisar procesos El cumplimiento [&hellip;]","_links":{"self":[{"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/posts\/10603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/comments?post=10603"}],"version-history":[{"count":10,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/posts\/10603\/revisions"}],"predecessor-version":[{"id":10614,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/posts\/10603\/revisions\/10614"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/media\/10611"}],"wp:attachment":[{"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/media?parent=10603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/categories?post=10603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leanhotelsystem.com\/en\/wp-json\/wp\/v2\/tags?post=10603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}