{"id":11722,"date":"2026-07-23T17:18:59","date_gmt":"2026-07-23T17:18:59","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=11722"},"modified":"2026-07-21T08:53:41","modified_gmt":"2026-07-21T08:53:41","slug":"upselling-cross-selling-hotels","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/en\/upselling-cross-selling-hoteles\/","title":{"rendered":"Upselling and cross-selling in hotels: how to increase revenue without worsening the guest experience"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"11722\" class=\"elementor elementor-11722\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4aab04b1 e-con-full e-flex e-con e-parent\" data-id=\"4aab04b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-474068e e-con-full e-flex e-con e-child\" data-id=\"474068e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-123ad03 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"123ad03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/en\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a42a86c elementor-widget elementor-widget-heading\" data-id=\"7a42a86c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Upselling and cross-selling in hotels: how to increase revenue without worsening the guest experience<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9b1ff7 elementor-widget elementor-widget-text-editor\" data-id=\"2a9b1ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upselling and cross-selling in hotels can help increase ancillary revenue, improve the average booking value, and offer a more complete stay. But they only work well when applied judiciously. It's not about selling more for the sake of selling, but about offering upgrades or services that truly suit the guest, the stage of their trip, and the hotel's actual availability.<\/p><p>The key is to differentiate both concepts well, choose what to offer, when to do it, and how to present it without the guest feeling commercial pressure. Done well, upselling improves what the guest has already booked. Cross-selling, on the other hand, adds complementary services that enrich the stay.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fd1a8b elementor-widget elementor-widget-image\" data-id=\"0fd1a8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/QUE-ES-EL-UPSELLINY-CROSS-SELLING-DE-UN-HOTEL-1024x683.webp\" class=\"attachment-large size-large wp-image-12083\" alt=\"Upselling and cross-selling in a hotel.\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/QUE-ES-EL-UPSELLINY-CROSS-SELLING-DE-UN-HOTEL-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/QUE-ES-EL-UPSELLINY-CROSS-SELLING-DE-UN-HOTEL-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/QUE-ES-EL-UPSELLINY-CROSS-SELLING-DE-UN-HOTEL-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/QUE-ES-EL-UPSELLINY-CROSS-SELLING-DE-UN-HOTEL-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/QUE-ES-EL-UPSELLINY-CROSS-SELLING-DE-UN-HOTEL-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/QUE-ES-EL-UPSELLINY-CROSS-SELLING-DE-UN-HOTEL-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dbd2ab8 elementor-widget elementor-widget-heading\" data-id=\"6dbd2ab8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The difference between upselling and cross-selling in hotels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b57a606 elementor-widget elementor-widget-text-editor\" data-id=\"b57a606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The difference is simple:<\/p><p><strong>Upselling<\/strong> means offering an improvement on what the guest has already booked. For example, moving from a standard room to a superior one, adding better views or booking a premium late check-out.<\/p><p><strong>Cross-selling<\/strong> means offering supplementary services to the booking. For example, breakfast, parking, spa, transfer, restaurant or local activities.<\/p><p>In summary: upselling enhances the main booking; cross-selling adds services around that booking.<\/p><p><!-- notionvc: 1b7c0843-d91f-4389-86ed-30eabbd746f8 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37b75fd elementor-widget elementor-widget-heading\" data-id=\"37b75fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Examples of hotel upselling<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7becb elementor-widget elementor-widget-text-editor\" data-id=\"0b7becb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Some clear examples of upselling in hotels are:<\/p><ul><li>Upgrade from standard to superior room.<\/li><li>Room with the best views.<\/li><li>Room with terrace or balcony.<\/li><li>Premium category with more space.<\/li><li>Late check-out premium.<\/li><li>Early check-in subject to availability.<\/li><li>Package with better conditions or superior amenities.<\/li><\/ul><p>Upselling works especially well when the differential value is visible and easy to understand. If the guest clearly sees what they gain \u2013 more space, better views, more comfort \u2013 the decision becomes simpler.<\/p><p><!-- notionvc: 7ee9e1a4-7a8f-4ef7-9478-51de5088078b --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71decd8 elementor-widget elementor-widget-heading\" data-id=\"71decd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Here are some examples of hotel cross-selling:\n\n*   **Room Upgrades:** Offering a guest a higher room category (e.g., a standard room to a deluxe room, or a deluxe room to a suite) for an additional fee.\n*   **Package Deals:** Bundling services together, such as a \"Romantic Getaway\" package that includes a deluxe room, champagne, chocolates, and late checkout.\n*   **Ancillary Services:** Promoting services like spa treatments, a la carte dining in the hotel restaurant, room service, or airport transfers to guests during booking or check-in.\n*   **Activity Bookings:** Suggesting and booking local attractions, tours, or experiences (e.g., a city tour, tickets to a show, a wine-tasting excursion) for guests.\n*   **Event Tickets:** If the hotel has a partnership with a nearby venue, offering tickets to concerts, sporting events, or theatre performances.\n*   **Car Hire:** Facilitating car rental services for guests who might need them during their stay.\n*   **Meeting Room\/Event Space:** For business travellers or event planners, suggesting the hotel's meeting rooms or event spaces for their business needs.\n*   **Loyalty Programme Sign-ups:** Encouraging guests to join the hotel's loyalty programme during their stay, offering immediate benefits or future discounts.\n*   **Gift Shops\/Souvenirs:** Promoting the hotel's gift shop or local artisan products that guests can purchase.\n*   **Food and Beverage Vouchers:** Offering discounted vouchers for the hotel's bar or restaurant.\n*   **Extended Stay Options:** Suggesting an extension of their stay for guests who seem to be enjoying their visit or have last-minute plans.\n*   **Transportation Options:** Offering shuttle services, taxi bookings, or information on public transport.\n*   **Proximity Services:** If the hotel is near a particular attraction or business hub, offering specific packages or information tailored to that.\n*   **Late Checkout\/Early Check-in:** Offering these services for an additional fee.\n*   **In-Room Amenities:** Promoting premium amenities like minibar access, speciality coffee machines, or upgraded toiletries that might not be standard.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c3bf00 elementor-widget elementor-widget-text-editor\" data-id=\"9c3bf00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cross-selling focuses on additional services. Some common examples include:<\/p><ul><li>Breakfast.<\/li><li>Parking.<\/li><li>Spa or treatments.<\/li><li>Airport or station transfer.<\/li><li>Restaurant.<\/li><li>Local activities and experiences.<\/li><li>Bike hire.<\/li><li>Special amenities.<\/li><li>Family services such as a cot or extra bed.<\/li><\/ul><p>The aim here is not to change the room, but to supplement the stay with useful services for the guest.<\/p><p><!-- notionvc: 60a484e4-902c-48d2-b598-8e132239e535 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6679f1a elementor-widget elementor-widget-heading\" data-id=\"6679f1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why these strategies work when used judiciously<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec54c4f elementor-widget elementor-widget-text-editor\" data-id=\"ec54c4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upselling and cross-selling work when the offer makes sense for the guest. If a family arrives by car, offering parking or an extra bed might be useful. If a couple books a weekend getaway, an upgrade or spa access could enhance their experience. If a business guest arrives late and leaves early, offering a long experience might not make sense, but a quick breakfast or late check-out, if they need it, could.<\/p><p>For the hotel, these strategies can improve ADR, ancillary revenue, and revenue per guest. For the customer, they can offer convenience, save time, or provide a more complete experience. The balance lies in offering the right thing, at the right time, and with clear conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dcafac elementor-widget elementor-widget-heading\" data-id=\"3dcafac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When to offer upselling and cross-selling during the guest journey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4be9dfd elementor-widget elementor-widget-text-editor\" data-id=\"4be9dfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Not all extras should be offered at the same time. The guest's customer journey has several phases: booking, pre check-in, arrival, stay, and departure. Each phase allows for the offering of different services.<\/p><p>Before arrival, extras that aid planning work best. During check-in, offers should be brief and relevant. During the stay, recommendations can be more contextual: weather, occupancy, timings, interests, or detected needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0bbc25 elementor-widget elementor-widget-heading\" data-id=\"c0bbc25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Before arrival: services that help to plan your stay better<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c1b059 elementor-widget elementor-widget-text-editor\" data-id=\"4c1b059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before arriving, the guest is organising their trip. This is why services such as parking, breakfast, transfers, early check-in, upgrades, spa with prior booking, or family services fit well.<\/p><p>This moment can be integrated into pre check-in, provided the offer does not interrupt the main process. For example, if the guest completes their details before arriving, they can see a brief selection of relevant extras: parking space, breakfast, or available upgrade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a1668 elementor-widget elementor-widget-heading\" data-id=\"f7a1668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">During check-in: brief and relevant offers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-864a182 elementor-widget elementor-widget-text-editor\" data-id=\"864a182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At reception, guests usually want a swift welcome. Therefore, it\u2019s not advisable to prolong check-in with too many options. Highly specific offers are suitable at this point: a last-minute upgrade, breakfast if they didn't book it, a late check-out, or parking if they didn't add it previously.<\/p><p>The conversation should be natural and brief. If the guest shows interest, an explanation is given. If not, continue with the welcome.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fb0716 elementor-widget elementor-widget-heading\" data-id=\"6fb0716\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">During your stay: contextual recommendations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acafcc5 elementor-widget elementor-widget-text-editor\" data-id=\"acafcc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>During the stay, the guest already knows the hotel and may be more open to recommendations: restaurant, spa, activities, local experiences, room service, or services related to the weather and the occasion.<\/p><p>For instance, if it's raining, it might make more sense to offer a spa or restaurant. If the weather is good, a local experience or bike hire might be a better fit. The key is that the recommendation feels useful, not like a generic promotion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05171ef elementor-widget elementor-widget-heading\" data-id=\"05171ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which services typically convert best in hotels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79d1eb6 elementor-widget elementor-widget-text-editor\" data-id=\"79d1eb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>There isn't a universal list, but some services tend to perform better because they are easy to understand, provide clear value, and solve common needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b01b420 elementor-widget elementor-widget-heading\" data-id=\"b01b420\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Room upgrade<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e29a7f elementor-widget elementor-widget-text-editor\" data-id=\"3e29a7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The upgrade works when the guest perceives a clear improvement: better views, more space, a terrace, a bathtub, a better location, or superior amenities. To convert better, it's advisable to show photos, explain the difference, and make the price clear.<\/p><p>An ambiguous upgrade (\u201csuperior room\u201d) generates less interest than a concrete improvement (\u201cmore space and a private terrace\u201d). The more visible the value, the easier it will be for the guest to accept it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be8fdcc elementor-widget elementor-widget-heading\" data-id=\"be8fdcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Breakfast<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1771301 elementor-widget elementor-widget-text-editor\" data-id=\"1771301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Breakfast is one of the easiest cross-selling extras. It's easy to understand, has daily utility, and doesn't usually require a complex explanation.<\/p><p>To sell it well, it's advisable to show the timetable, price, type of breakfast, and any advantage of booking in advance, if applicable. It's also important to clarify conditions for children, special diets, or capacity if relevant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdb7921 elementor-widget elementor-widget-heading\" data-id=\"fdb7921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Parking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-632ae54 elementor-widget elementor-widget-text-editor\" data-id=\"632ae54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Parking works well when it solves a real concern: city hotels, tourist areas, destinations with limited parking, or guests arriving by car.<\/p><p>Information should be transparent: price, limited spaces, necessity for prior booking, type of access, whether it is covered or uncovered, and distance to the hotel if not in the building itself. Poorly explained parking generates calls, doubts, and complaints.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7b85fa elementor-widget elementor-widget-heading\" data-id=\"d7b85fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Spa, wellness and experiences<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0806763 elementor-widget elementor-widget-text-editor\" data-id=\"0806763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Spas, treatments, wellness, and experiences work well when they have limited capacity or availability. Offering them in advance allows guests to book a time slot and the hotel to better organise operations.<\/p><p>The key condition is to communicate availability and rules: if it's included, if there's a supplement, if it requires booking, if there are specific times, or if it depends on occupancy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2136396 elementor-widget elementor-widget-heading\" data-id=\"2136396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Late check-out and early check-in<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-910ca90 elementor-widget elementor-widget-text-editor\" data-id=\"910ca90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>They are very attractive services because they connect directly with travel convenience. The problem is that they can generate false expectations if communicated poorly.<\/p><p>It's advisable to differentiate three things: request, confirmation, and payment. \u201cRequesting early check-in\u201d is not the same as \u201chaving early check-in confirmed.\u201d If it depends on availability, this should be made clear from the first message.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0592e3 elementor-widget elementor-widget-heading\" data-id=\"d0592e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to personalise the offer according to the guest type<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6f3167 elementor-widget elementor-widget-text-editor\" data-id=\"f6f3167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Offering the same to everyone often reduces conversion and can generate noise. Personalisation doesn't have to be complex; you can start with simple segments:<\/p><ul><li>Business.<\/li><li>Couple.<\/li><li>Family.<\/li><li>Returning guest.<\/li><li>Long stay.<\/li><li>OTA booking versus direct booking.<\/li><li>Late arrival.<\/li><\/ul><p>The aim is for each guest to receive few, but relevant, extras.<\/p><p><!-- notionvc: 3bb058bb-1c1c-486e-b20f-6de2536a0fa5 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db84658 elementor-widget elementor-widget-heading\" data-id=\"db84658\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Examples of offers by profile<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2972d22 elementor-widget elementor-widget-text-editor\" data-id=\"2972d22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Business<\/strong>Quick breakfast, late check-out, parking or agile check-out.<\/li><li><strong>Couple<\/strong>upgrade, spa, dinner, special detail or room with a view.<\/li><li><strong>Family<\/strong>cot, extra bed, parking, child-friendly amenities or family breakfast.<\/li><li><strong>Repeater<\/strong>: Service you have already contracted or registered preference.<\/li><li><strong>Long stay<\/strong>laundry, parking, breakfast or recurring services.<\/li><li><strong>Late arrival<\/strong>transfer, access instructions, light dinner or simplified check-in.<\/li><\/ul><p>Personalisation improves when the offer seems tailored to the guest's specific situation.<\/p><p><!-- notionvc: 8f4947d0-d6a7-4c41-bdf9-5e7aa34ecc4f --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-280c51e elementor-widget elementor-widget-heading\" data-id=\"280c51e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to use PMS data to sell better without seeming invasive<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a669e2 elementor-widget elementor-widget-text-editor\" data-id=\"4a669e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The PMS can help to sell better because it centralises useful information: booking history, preferences, past consumption, room type, channel, length of stay, number of guests, and estimated arrival time.<\/p><p>The key is to use that data wisely. Personalising doesn't mean showing the guest you know too much about them. It means offering them something they're likely to find useful.<\/p><p>For example, if a guest booked parking on a previous stay, you can easily offer it to them again. There's no need to say \u201clike last time\u201d. Simply present it as a relevant option.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b7ffbf elementor-widget elementor-widget-heading\" data-id=\"7b7ffbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What data helps decide what to offer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97dda9f elementor-widget elementor-widget-text-editor\" data-id=\"97dda9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The most useful data tend to be:<\/p><ul><li>Room type.<\/li><li>Number of guests.<\/li><li>Length of stay.<\/li><li>Booking channel.<\/li><li>Estimated time of arrival.<\/li><li>Likely reason for the trip.<\/li><li>Booking History.<\/li><li>Preferences registered.<\/li><li>Previously contracted extras.<\/li><li>Individual, couple, family or group stay.<\/li><\/ul><p>With this data, the hotel can move from a generic offering to a more tailored one.<\/p><p><!-- notionvc: e428e5ba-3652-4681-aead-a0ed9907652d --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d03adf elementor-widget elementor-widget-heading\" data-id=\"3d03adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automation: how to sell extras without adding more work for reception<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e75eca8 elementor-widget elementor-widget-text-editor\" data-id=\"e75eca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An upselling and cross-selling strategy shouldn't rely on reception remembering to offer each extra manually. Part of the process can be automated before arrival through pre-check-in, emails or workflows configured from the PMS.<\/p><p>Solutions such as <strong>POK<\/strong> they allow extras to be shown visually and in a guided way during pre-check-in. This way, the guest can provide their details and, within the same flow, add relevant services such as breakfast, parking, upgrades, or transfers.<\/p><p>Then, if the guest does not purchase before arrival, reception can recover opportunities during the in-person check-in, as long as they remain relevant and do not disrupt the welcome.<\/p><p><!-- notionvc: 6a8913d8-690f-415b-8c15-5b61b137ab42 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28fdfd0 elementor-widget elementor-widget-heading\" data-id=\"28fdfd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is advisable to automate and what is advisable to leave to reception<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7629598 elementor-widget elementor-widget-text-editor\" data-id=\"7629598\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is advisable to automate simple, clear, and easy-to-decide extras:<\/p><ul><li>Breakfast.<\/li><li>Parking.<\/li><li>Transfer.<\/li><li>Visual upgrade.<\/li><li>Early check-in subject to availability.<\/li><li>Simple family services.<\/li><\/ul><p>Instead, it is advisable to leave services that require explanation, context, or last-minute availability to reception: special upgrades, local experiences, restaurant recommendations, complex packages, or services conditioned by weather and occupancy.<\/p><p>The correct balance combines automation and human touch.<\/p><p><!-- notionvc: c52deb9c-eb53-4ec6-aebe-3d740bb03188 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-407a169 elementor-widget elementor-widget-heading\" data-id=\"407a169\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to avoid upselling feeling like sales pressure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e11166 elementor-widget elementor-widget-text-editor\" data-id=\"5e11166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The guest shouldn't feel like everything is an add-on. To avoid this, apply simple rules:<\/p><ul><li>It offers few options.<\/li><li>Prioritise relevant services.<\/li><li>Show clear price.<\/li><li>Explain conditions.<\/li><li>Don't insist too much.<\/li><li>Avoid repeating the same offer across all channels.<\/li><li>Always leave an easy way out.<\/li><\/ul><p>Sales should complement the experience, not interfere with it. If the guest perceives usefulness, the offer adds value. If they perceive pressure, it detracts.<\/p><p><!-- notionvc: 34b516f4-214c-48e6-8bd8-840bd2c1d8c1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c113b89 elementor-widget elementor-widget-heading\" data-id=\"c113b89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Signs you're overtrading<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ad2eea elementor-widget elementor-widget-text-editor\" data-id=\"8ad2eea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Some signs of friction are clear: abandonment of pre-check-in, complaints about messages, low conversion, repeated questions, reception having to explain too much, or comments like \u201ceverything is charged separately\u201d.<\/p><p>If it happens, it doesn't mean that upselling isn't working. It means that volume, relevance, clarity, and timing of the offer need to be reviewed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e25ec88 elementor-widget elementor-widget-heading\" data-id=\"e25ec88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metrics to measure if your strategy is working<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7155d elementor-widget elementor-widget-text-editor\" data-id=\"3e7155d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To know if upselling and cross-selling are working, it's advisable to measure them with simple indicators:<\/p><ul><li>Conversion by extra.<\/li><li>Ancillary revenue per booking.<\/li><li>Revenue per guest.<\/li><li>Pre-check-in acceptance rate.<\/li><li>Sales recovered at reception.<\/li><li>Cancellation of extras.<\/li><li>Complaints or queries regarding conditions.<\/li><li>Abandonment of pre-check-in if offers are within the process.<\/li><\/ul><p>These metrics help decide what to keep, what to remove, and what to move to another point in the journey.<\/p><p><!-- notionvc: e7ad46bb-d24c-46fe-973b-69114007ee83 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55c434b elementor-widget elementor-widget-heading\" data-id=\"55c434b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Simple plan to get started in 30 days<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcfcd0d elementor-widget elementor-widget-text-editor\" data-id=\"bcfcd0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A realistic plan to start could be:<\/p><p><strong>Week 1: Selecting the extras<\/strong><\/p><p>Choose 5 services with potential: breakfast, parking, upgrade, late check-out, spa, or transfer, according to your hotel.<\/p><p><strong>Week 2: Define profiles and conditions<\/strong><\/p><p>Decide which extra fits each type of guest and draft clear conditions: price, availability, schedules and restrictions.<\/p><p><strong>Week 3: prepare messages and set up pre-sale<\/strong><\/p><p>Include extras in pre-check-in, emails, or the flow defined by the PMS. Prioritise clarity and avoid offering too many options.<\/p><p><strong>Week 4: Forming reception and measuring<\/strong><\/p><p>Explain what is on offer, when, how to respond to queries, and what extras can be collected at the counter. Measure conversion, revenue and friction.<\/p><p>After 30 days, adjust: eliminate what doesn't convert, improve what raises doubts, and reinforce what adds value.<\/p><p><!-- notionvc: 7df2e47f-07e0-4a8a-8bd3-6c341192da65 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70d37f elementor-widget elementor-widget-heading\" data-id=\"c70d37f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about upselling and cross-selling in hotels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c78e397 elementor-widget elementor-widget-n-accordion\" data-id=\"c78e397\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2090\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2090\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> La diferencia entre upselling y cross-selling en hoteles radica en c\u00f3mo se mejora la experiencia del hu\u00e9sped y se aumenta el gasto:\n\n*   **Upselling:** Se trata de animar a un hu\u00e9sped a comprar una versi\u00f3n mejor o m\u00e1s cara de un producto o servicio que ya estaba considerando. En un hotel, esto a menudo implica ofrecer una habitaci\u00f3n de categor\u00eda superior, una suite con mejores vistas, o una estancia m\u00e1s larga, a un precio ligeramente superior. El objetivo es que el hu\u00e9sped gaste m\u00e1s en el mismo tipo de servicio.\n\n*   **Cross-selling:** Se enfoca en ofrecer productos o servicios complementarios al hu\u00e9sped, que no son el servicio principal que estaban comprando inicialmente. En un hotel, esto puede incluir la venta de servicios de spa, tratamientos de belleza, excursiones locales, cenas en restaurantes espec\u00edficos, o incluso un servicio de transporte al aeropuerto. El objetivo es que el hu\u00e9sped gaste m\u00e1s en servicios adicionales. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2090\" class=\"elementor-element elementor-element-d1865a3 e-con-full e-flex e-con e-child\" data-id=\"d1865a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b6e54 elementor-widget elementor-widget-text-editor\" data-id=\"c5b6e54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upselling enhances an existing booking, for instance by offering a superior room, better views, or a late check-out. Cross-selling adds complementary services, such as breakfast, parking, spa, transfers, or restaurant reservations. In summary: upselling improves what the guest has already purchased; cross-selling adds services related to the stay.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2091\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2091\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Los ejemplos de upsell que funcionan mejor en hoteles son:\n\n*   **Mejorar la habitaci\u00f3n:** Ofrecer una habitaci\u00f3n superior por un precio adicional. Esto puede incluir una mejora de categor\u00eda a una habitaci\u00f3n con vistas, una suite o una habitaci\u00f3n con balc\u00f3n.\n*   **Servicios adicionales:** Vender servicios adicionales como desayuno, acceso a un spa, aparcamiento o servicio de habitaciones.\n*   **Paquetes:** Ofrecer paquetes que combinen alojamiento con otros servicios, como entradas a atracciones locales, tratamientos de spa o cenas en restaurantes asociados.\n*   **Experiencias:** Sugerir actividades o experiencias exclusivas disponibles en el hotel o cerca de \u00e9l, como catas de vino, clases de cocina o excursiones guiadas.\n*   **Extras para la habitaci\u00f3n:** Vender peque\u00f1os extras que mejoren la estancia, como minibar, albornoz y zapatillas, o una selecci\u00f3n especial de almohadas.\n*   **Estancias m\u00e1s largas:** Animar a los hu\u00e9spedes a prolongar su estancia ofreciendo un descuento por noches adicionales.\n*   **Salidas tard\u00edas (late check-out):** Ofrecer la posibilidad de una salida m\u00e1s tarde de lo habitual por una tarifa.\n*   **Servicios de transporte:** Vender traslados desde\/hacia el aeropuerto o servicios de ch\u00f3fer.\n*   **Decoraci\u00f3n o caracter\u00edsticas especiales:** Ofrecer la posibilidad de a\u00f1adir decoraci\u00f3n especial para ocasiones (cumplea\u00f1os, aniversarios) o solicitar ciertas caracter\u00edsticas de la habitaci\u00f3n (cuna, cama supletoria).\n\nPara que el upsell sea efectivo, debe ser:\n\n*   **Relevante:** La oferta debe ser algo que el hu\u00e9sped probablemente desee o necesite.\n*   **Valioso:** El hu\u00e9sped debe percibir que est\u00e1 obteniendo un buen valor por el coste adicional.\n*   **Presentado en el momento adecuado:** Se puede ofrecer durante el proceso de reserva, en el momento del check-in o a trav\u00e9s de comunicaciones posteriores.\n*   **Opcional y no intrusivo:** El cliente debe sentirse c\u00f3modo rechazando la oferta. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2091\" class=\"elementor-element elementor-element-67a95f8 e-con-full e-flex e-con e-child\" data-id=\"67a95f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c196ca elementor-widget elementor-widget-text-editor\" data-id=\"2c196ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Room upgrades, better views, higher categories, rooms with terraces, early check-in, and late check-out tend to work well if they are communicated effectively. The key is for the guest to quickly understand what improvement they are getting and what conditions apply, especially if it depends on availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2092\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2092\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quais servi\u00e7os s\u00e3o bons para cross-selling hoteleiro? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2092\" class=\"elementor-element elementor-element-ff3998f e-con-full e-flex e-con e-child\" data-id=\"ff3998f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da990bd elementor-widget elementor-widget-text-editor\" data-id=\"da990bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The most common services include breakfast, parking, spa, transfers, restaurant, activities, local experiences, bike hire, special amenities, and family services. They work best when they address a genuine guest need and are presented with clear pricing, times, and conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2093\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2093\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> When is it advisable to offer extras to the guest? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2093\" class=\"elementor-element elementor-element-5fb9129 e-con-full e-flex e-con e-child\" data-id=\"5fb9129\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1321fd elementor-widget elementor-widget-text-editor\" data-id=\"a1321fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It depends on the extra. Services that help with planning, such as parking, breakfast, transfers or upgrades, work well before arrival. At check-in, short and relevant offers are advisable. During the stay, contextual recommendations fit perfectly: restaurants, spa, activities or experiences based on the weather, occupancy and profile.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2094\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2094\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How to avoid making the guest feel pressured <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2094\" class=\"elementor-element elementor-element-68a0d00 e-con-full e-flex e-con e-child\" data-id=\"68a0d00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7071ee elementor-widget elementor-widget-text-editor\" data-id=\"a7071ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It offers few options, relevant and well explained. It shows clear pricing, visible conditions, and avoids pushing too hard or repeating the same offer across multiple channels. The guest should feel that the proposal enhances their stay, not that the hotel is trying to sell them extras at every contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2095\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2095\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How does a PMS help with hotel upselling? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2095\" class=\"elementor-element elementor-element-2da38b4 e-con-full e-flex e-con e-child\" data-id=\"2da38b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84d55b5 elementor-widget elementor-widget-text-editor\" data-id=\"84d55b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The PMS helps to use booking data, history, preferences, channel, length of stay, and previous consumptions to offer more relevant services. It also allows measuring which extras convert best and at what time. Used well, it helps to sell with more judgement and less improvisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2096\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2096\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Aqu\u00ed tienes algunas m\u00e9tricas que sirven para medir el upselling y el cross-selling:\n\n*   **Ingresos por cliente:** Esto te muestra cu\u00e1nto ingreso genera cada cliente. Un aumento en esta cifra puede indicar un upselling o cross-selling exitoso.\n*   **Valor medio del pedido (AOV):** El AOV es el importe medio que un cliente gasta en cada transacci\u00f3n. Si los clientes gastan m\u00e1s por pedido, es probable que est\u00e9s vendiendo productos de mayor valor (upselling) o m\u00e1s productos en general (cross-selling).\n*   **Tasa de conversi\u00f3n de upselling\/cross-selling:** Mide el porcentaje de clientes que aceptan una oferta de upselling o cross-selling.\n*   **Margen bruto por cliente\/pedido:** Esto te ayuda a entender la rentabilidad de tus esfuerzos de upselling y cross-selling.\n*   **\u00cdndice de compra de art\u00edculos complementarios:** Rastrea la frecuencia con la que los clientes compran art\u00edculos relacionados junto con un producto principal.\n*   **Tasa de retenci\u00f3n de clientes:** Si tus esfuerzos de upselling y cross-selling mejoran la experiencia del cliente y el valor percibido, deber\u00edan contribuir a una mayor retenci\u00f3n.\n*   **Tiempo hasta la siguiente compra:** Un upsell o cross-sell exitoso podr\u00eda incentivar a los clientes a volver a comprar antes.\n*   **Tasa de adopci\u00f3n de productos:** Si ofreces diferentes versiones de un producto o productos complementarios, esta m\u00e9trica te muestra cu\u00e1ntos clientes adoptan esas opciones.\n*   **Valor de vida del cliente (CLV):** Aumentar el CLV es a menudo el objetivo final del upselling y cross-selling, ya que busca maximizar el valor que un cliente aporta a tu negocio a lo largo del tiempo.\n*   **Porcentaje de clientes que compran productos recomendados:** Si tus ofertas de cross-selling se basan en recomendaciones, esta m\u00e9trica es \u00fatil. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2096\" class=\"elementor-element elementor-element-81a9090 e-con-full e-flex e-con e-child\" data-id=\"81a9090\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e48378 elementor-widget elementor-widget-text-editor\" data-id=\"3e48378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The basic metrics are conversion per add-on, ancillary revenue per booking, revenue per guest, pre-check-in sales, front desk recovery sales, add-on cancellations, and complaints or queries related to conditions. With this data, you can adjust offers, messages, and timing without relying on intuition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a546121 elementor-widget elementor-widget-heading\" data-id=\"2a546121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You may also be interested in<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c91303a meta-visibility-show title_position_default title_hover_border_default title-default img_hover_animation_default meta_position_default grid-hover-overlay-type-always tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"4c91303a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout4-main\"\n\t\t\t id=\"rt-tpg-container-2842648190\"\n\t\t\t data-layout=\"grid-layout4\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout4 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"11717\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"11717\" href=\"https:\/\/leanhotelsystem.com\/en\/mantenimiento-preventivo-hoteles\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/mantenimeinto-preventivo-hotel-768x512.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"512\"\n\t\t\t\t\t\t\t alt=\"Hotel preventive maintenance\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"11717\" href=\"https:\/\/leanhotelsystem.com\/en\/mantenimiento-preventivo-hoteles\/\" class=\"tpg-post-link\" target=\"_self\">Preventive maintenance in hotels: how to organise it from daily operations<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2026\/07\/20\/\">\n\t\t\t\t\t20 July 2026\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"11706\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"11706\" href=\"https:\/\/leanhotelsystem.com\/en\/channel-manager-motor-de-reservas\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/07\/channle-manager-como-gestionarlo-768x512.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"512\"\n\t\t\t\t\t\t\t alt=\"Channel Manager: how to manage it\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"11706\" href=\"https:\/\/leanhotelsystem.com\/en\/channel-manager-motor-de-reservas\/\" class=\"tpg-post-link\" target=\"_self\">Channel manager and booking engine: what each does and why they must work connected<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/2026\/07\/13\/\">\n\t\t\t\t\t13 July 2026\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"11545\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"11545\" href=\"https:\/\/leanhotelsystem.com\/en\/errores-habituales-al-configurar-un-pms-en-hoteles-y-como-evitarlos\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/06\/\u00bfQue-permisos-deberia-tener-recepcion-en-el-PMS-768x512.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"512\"\n\t\t\t\t\t\t\t alt=\"What permissions should reception have in the PMS\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"11545\" 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12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-date\">\n\t\t\t\n\t\t\t\t\t\t\t24 June 2026\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-da36491 hfe-post-info-inline-item\" itemprop=\"author\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/en\/author\/lean-hotel-system-seo\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 104c-53 0-96 43-96 96s43 96 96 96 96-43 96-96-43-96-96-96zm0 144c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm0-240C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 448c-49.7 0-95.1-18.3-130.1-48.4 14.9-23 40.4-38.6 69.6-39.5 20.8 6.4 40.6 9.6 60.5 9.6s39.7-3.1 60.5-9.6c29.2 1 54.7 16.5 69.6 39.5-35 30.1-80.4 48.4-130.1 48.4zm162.7-84.1c-24.4-31.4-62.1-51.9-105.1-51.9-10.2 0-26 9.6-57.6 9.6-31.5 0-47.4-9.6-57.6-9.6-42.9 0-80.6 20.5-105.1 51.9C61.9 339.2 48 299.2 48 256c0-110.3 89.7-200 200-200s200 89.7 200 200c0 43.2-13.9 83.2-37.3 115.9z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-author\">\n\t\t\t\n\t\t\t\t\t\t\tLean Hotel System\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-0b41359 hfe-post-info-inline-item\"> \n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-time\">\n\t\t\t\n\t\t\t\t\t\t\t2:52 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The answer is yes<\/a><\/h3><\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t        <\/div>\n    <\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio Upselling y cross selling en hoteles: c\u00f3mo aumentar ingresos sin empeorar la experiencia del hu\u00e9sped El upselling y el 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