{"id":10551,"date":"2026-02-24T16:12:42","date_gmt":"2026-02-24T16:12:42","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=10551"},"modified":"2026-02-24T16:26:33","modified_gmt":"2026-02-24T16:26:33","slug":"formation-du-personnel-hotelier","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/fr\/formacion-personal-hotelero\/","title":{"rendered":"Formation du personnel h\u00f4telier : comment cr\u00e9er un plan utile (sans arr\u00eater l'exploitation)"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10551\" class=\"elementor elementor-10551\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab93091 e-con-full e-flex e-con e-parent\" data-id=\"6ab93091\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30c77a55 e-con-full e-flex e-con e-child\" data-id=\"30c77a55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27f21da elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"27f21da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Fil d&#039;Ariane\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/fr\"><span class=\"hfe-breadcrumbs-text\">Accueil<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34b821f8 elementor-widget elementor-widget-heading\" data-id=\"34b821f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Formation du personnel h\u00f4telier : comment cr\u00e9er un plan utile (sans arr\u00eater l'exploitation)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20034b6c elementor-widget elementor-widget-text-editor\" data-id=\"20034b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans un h\u00f4tel, la formation ne peut pas \u00eatre un projet \u201cid\u00e9al\u201d qui n\u00e9cessite l'arr\u00eat des op\u00e9rations. Elle doit \u00eatre un syst\u00e8me pratique pour deux r\u00e9alit\u00e9s : peu de temps et, souvent, du chiffre d'affaires. Correctement planifi\u00e9e, elle devient un levier direct d'exp\u00e9rience et de r\u00e9sultats : elle r\u00e9duit les erreurs de processus (check-in\/out, folios, encaissements), am\u00e9liore la coh\u00e9rence du service, r\u00e9duit les incidents et les indemnisations, et augmente la capacit\u00e9 \u00e0 offrir des extras de mani\u00e8re \u00e9thique et naturelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c7672d elementor-widget elementor-widget-image\" data-id=\"6c7672d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-1024x683.webp\" class=\"attachment-large size-large wp-image-10553\" alt=\"la meilleure fa\u00e7on, de mani\u00e8re personnelle, d&#039;un h\u00f4tel\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/02\/la-mejor-forma-de-forma-personal-de-un-hotel-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea9f374 elementor-widget elementor-widget-text-editor\" data-id=\"ea9f374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'objectif n'est pas de \u201cdonner un cours\u201d, mais de cr\u00e9er des habitudes : ce que chaque poste doit faire, comment mesurer que c'est bien fait et comment le maintenir dans le temps. Dans ce contexte, un PMS apporte un soutien op\u00e9rationnel : il standardise les proc\u00e9dures (folios, notes, statuts des chambres), acc\u00e9l\u00e8re l'int\u00e9gration et r\u00e9duit la d\u00e9pendance \u00e0 l'\u00e9gard de \u201cla personne qui sait\u201d.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2487d164 elementor-widget elementor-widget-heading\" data-id=\"2487d164\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quels sont les probl\u00e8mes qu'une bonne formation permet de r\u00e9soudre dans un petit h\u00f4tel ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f41d801 elementor-widget elementor-widget-text-editor\" data-id=\"f41d801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La formation prioritaire n'est pas d\u00e9finie par la th\u00e9orie, mais par les erreurs qui co\u00fbtent le plus en temps, en r\u00e9putation et en marge. Quelques sympt\u00f4mes typiques :<\/p><ul><li><strong>Incoh\u00e9rences au niveau de l'enregistrement et de la sortie<\/strong>Chaque tour est diff\u00e9rent ; des contr\u00f4les sont manquants ou des \u00e9tapes critiques sont oubli\u00e9es.<\/li><li><strong>Erreurs de recouvrement, de folios et de facturation<\/strong>Frais en double, articles confus, taxes mal appliqu\u00e9es, cl\u00f4tures de caisse avec incidents.<\/li><li><strong>Plaintes en mati\u00e8re de communication<\/strong>Politiques mal expliqu\u00e9es, attentes mal align\u00e9es (calendriers, d\u00e9p\u00f4ts, taux), r\u00e9ponses contradictoires entre les personnes.<\/li><li><strong>Manquements \u00e0 la propret\u00e9 et aux normes<\/strong>Les probl\u00e8mes de s\u00e9curit\u00e9 sont nombreux : variations par \u00e9quipe, chambres pr\u00eates tardivement, \u00e9quipements incomplets, objets perdus mal g\u00e9r\u00e9s.<\/li><li><strong>Mauvaise gestion des surr\u00e9servations ou des modifications<\/strong>manque de jugement, mauvaise coordination et d\u00e9cisions r\u00e9actives.<\/li><li><strong>Faibles ventes d'extras<\/strong>L'invit\u00e9 ne se voit pas offrir ce qu'il appr\u00e9cie ou l'offre est faite sans m\u00e9thode, ce qui entra\u00eene un rejet.<\/li><li><strong>D\u00e9pendance \u00e0 l'\u00e9gard de \u201cla personne qui sait\u201d<\/strong>Lorsque cette personne est absente, les erreurs augmentent et la qualit\u00e9 diminue.<\/li><\/ul><p>Cons\u00e9quences typiques : plus de temps \u00e0 \u00e9teindre les incendies, plus de compromis, une moins bonne r\u00e9putation, une conversion plus faible (directe et OTA) et une perte de revenus due \u00e0 une mauvaise ex\u00e9cution.<\/p><p><!-- notionvc: e78c0cc6-3566-416c-80ab-5f2c0ab80d9b --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5f87e elementor-widget elementor-widget-heading\" data-id=\"3b5f87e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9finir des objectifs mesurables avant de choisir le contenu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5e3fd6 elementor-widget elementor-widget-text-editor\" data-id=\"c5e3fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une formation efficace commence par des objectifs concrets. Si vous ne d\u00e9finissez pas ce que vous voulez am\u00e9liorer, vous finirez par fournir un contenu g\u00e9n\u00e9rique qui ne changera rien au fonctionnement de l'\u00e9tablissement. Pour un petit h\u00f4tel, il est conseill\u00e9 de fixer 5 \u00e0 7 objectifs, chacun \u00e9tant assorti d'un ou deux indicateurs simples.<\/p><p>Des objectifs typiques et r\u00e9alistes :<\/p><ul><li><strong>R\u00e9duire les erreurs de facturation\/folios<\/strong> (moins de duplication, concepts plus clairs, moins de retours).<\/li><li><strong>Am\u00e9liorer les notes d'\u00e9valuation<\/strong> dans des cat\u00e9gories cl\u00e9s (accueil, propret\u00e9, communication).<\/li><li><strong>Augmenter le taux de conversion des ventes additionnelles\/suppl\u00e9mentaires<\/strong> aucune pression sur le client.<\/li><li><strong>R\u00e9duire le temps moyen d'enregistrement<\/strong> sans perte de qualit\u00e9 ou de v\u00e9rification.<\/li><li><strong>Am\u00e9liorer le respect des normes<\/strong> et les d\u00e9calages.<\/li><li><strong>R\u00e9duire les incidents li\u00e9s \u00e0 l'entretien m\u00e9nager<\/strong> (chambre non pr\u00eate, manquante, divergences de statut).<\/li><li><strong>Am\u00e9liorer la coordination entre les \u00e9quipes\/services<\/strong> (moins \u201cje ne le savais pas\u201d).<\/li><\/ul><p>La logique est simple : si l'objectif ne peut \u00eatre observ\u00e9 ou mesur\u00e9, il est difficile de le former et de le maintenir.<\/p><p><!-- notionvc: 76d5cba8-5cb8-48a0-ab9b-e7e7b9e5a97a --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46b5c4e9 elementor-widget elementor-widget-heading\" data-id=\"46b5c4e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des indicateurs simples pour suivre les progr\u00e8s sans complication<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44a1e943 elementor-widget elementor-widget-text-editor\" data-id=\"44a1e943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemples de mesures pratiques (choisissez celles qui se rapportent le plus \u00e0 votre r\u00e9alit\u00e9) :<\/p><ul><li>Nombre de plaintes par cat\u00e9gorie (propret\u00e9, bruit, attention, tarifs) par semaine.<\/li><li>Rapport entre les ventes incitatives\/extras (par exemple, surclassement, petit-d\u00e9jeuner, t\u00f4t\/tard) et les arriv\u00e9es.<\/li><li>Dur\u00e9e moyenne d'enregistrement (petit \u00e9chantillon : 10 \u00e0 20 enregistrements par semaine).<\/li><li>Nombre d'incidents par salle (entretien, nettoyage, commodit\u00e9s) et heure de fermeture.<\/li><li>Nombre d'erreurs de collecte\/portefeuille d\u00e9tect\u00e9es lors de la cl\u00f4ture de l'\u00e9quipe ou de l'audit.<\/li><li>Cas d'annulation ou de non-pr\u00e9sentation mal g\u00e9r\u00e9s (politique mal mise en \u0153uvre, mauvaise communication).<\/li><li>Note et commentaires dans les avis sur l'accueil et la propret\u00e9 (tendance, pas obsession quotidienne).<\/li><\/ul><p>L'objectif n'est pas de cr\u00e9er une bureaucratie, mais de disposer de signaux permettant de d\u00e9cider si la formation fonctionne.<\/p><p><!-- notionvc: 6eba3083-cbb1-441c-8e57-d74b7b8dadb2 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a193b6 elementor-widget elementor-widget-heading\" data-id=\"5a193b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contenu cl\u00e9 par d\u00e9partement (ce qui fait vraiment la diff\u00e9rence)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a38baa elementor-widget elementor-widget-text-editor\" data-id=\"6a38baa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce qu'il faut entra\u00eener :<\/p><ul><li><strong>Script d'enregistrement<\/strong>V\u00e9rification de l'identit\u00e9 conform\u00e9ment \u00e0 la proc\u00e9dure, confirmation des principales conditions (heures d'ouverture, d\u00e9p\u00f4t le cas \u00e9ch\u00e9ant), br\u00e8ve explication des services pertinents.<\/li><li><strong>Script de sortie<\/strong>Les services de l'UE sont en mesure d'offrir des services de qualit\u00e9 : examen du dossier avec l'invit\u00e9 lorsque cela est possible, explication claire des concepts, r\u00e9solution rapide des divergences.<\/li><li><strong>Politiques cl\u00e9s<\/strong>Les conditions d'annulation et de non-pr\u00e9sentation, les conditions de pr\u00e9paiement et de non-remboursement, les conditions d'\u00e9change, et la mani\u00e8re de les expliquer sans ambigu\u00eft\u00e9.<\/li><li><strong>Gestion des incidents fr\u00e9quents<\/strong>Chambre non pr\u00eate, bruit, demandes sp\u00e9ciales, d\u00e9fauts de paiement, changements de derni\u00e8re minute.<\/li><li><strong>Contr\u00f4le de la disponibilit\u00e9<\/strong>Comprendre les typologies, les changements et comment \u00e9viter les blocages ou les surr\u00e9servations dus \u00e0 des erreurs.<\/li><li><strong>Traitement des plaintes<\/strong>\u00e9coute, enregistrement, r\u00e9solution et mise \u00e0 l'\u00e9chelle ; coh\u00e9rence des r\u00e9ponses d'un tour \u00e0 l'autre.<\/li><li><strong>Vente incitative \u00e9thique<\/strong>proposer des suppl\u00e9ments pertinents (t\u00f4t\/tard, surclassement, petit-d\u00e9jeuner) en option, sans pression et en respectant la disponibilit\u00e9 op\u00e9rationnelle.<\/li><\/ul><p>Comment il est reli\u00e9 au syndrome pr\u00e9menstruel :<\/p><ul><li>Utilisation correcte des folios (concepts clairs, frais dat\u00e9s, \u00e9vitement de la duplication).<\/li><li>Notes et tra\u00e7abilit\u00e9 (ce qui a \u00e9t\u00e9 convenu avec l'invit\u00e9, incidents et r\u00e9solution).<\/li><li>Profils et pr\u00e9f\u00e9rences pour la continuit\u00e9 du service.<\/li><li>Contr\u00f4le des r\u00e9servations, des modifications et des statuts afin que les op\u00e9rations ne d\u00e9pendent pas de la m\u00e9moire.<\/li><\/ul><p><!-- notionvc: af379a85-91e2-4ed8-bb82-a8898bab8987 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f55457 elementor-widget elementor-widget-heading\" data-id=\"3f55457\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Entretien m\u00e9nager : normes, priorit\u00e9s et coordination avec la r\u00e9ception<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2acef8 elementor-widget elementor-widget-text-editor\" data-id=\"f2acef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce qu'il faut entra\u00eener :<\/p><ul><li>Liste de contr\u00f4le par type de chambre (normes minimales non n\u00e9gociables).<\/li><li>Priorit\u00e9s de la journ\u00e9e : d\u00e9parts et s\u00e9jours, arriv\u00e9es anticip\u00e9es, chambres bloqu\u00e9es en raison d'incidents.<\/li><li>Les heures normales et la mani\u00e8re de demander de l'aide lorsqu'elles sont interrompues par l'occupation ou les fuites.<\/li><li>Communication de l'\u00e9tat de la salle (liste\/inspection\/OOO) sans d\u00e9lai ni ambigu\u00eft\u00e9.<\/li><li>Objets perdus : enregistrement et conservation selon une proc\u00e9dure claire.<\/li><li>Incidents de maintenance : comment les signaler de mani\u00e8re d\u00e9taill\u00e9e.<\/li><li>Contr\u00f4le des \u00e9quipements et du r\u00e9approvisionnement afin d'\u00e9viter les plaintes r\u00e9p\u00e9t\u00e9es.<\/li><\/ul><p>L'aide apport\u00e9e par le syndrome pr\u00e9menstruel (s'il s'applique \u00e0 votre op\u00e9ration) :<\/p><ul><li>Enregistrement des relev\u00e9s de salles et des notes pour la r\u00e9ception.<\/li><li>Attribution de t\u00e2ches ou d'incidents par salle (si le syst\u00e8me le permet), ce qui permet d'\u00e9viter les messages dispers\u00e9s.<\/li><\/ul><p><!-- notionvc: f35f3e6a-a450-466f-950a-8fb5a7d93f49 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db84ba3 elementor-widget elementor-widget-heading\" data-id=\"db84ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maintenance : pr\u00e9vention, s\u00e9curit\u00e9 op\u00e9rationnelle et d\u00e9lais d'intervention<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e2a2e elementor-widget elementor-widget-text-editor\" data-id=\"47e2a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce qu'il faut entra\u00eener :<\/p><ul><li><strong>Rondes pr\u00e9ventives<\/strong>Voici quelques-uns des probl\u00e8mes qui peuvent \u00eatre d\u00e9tect\u00e9s avant que le client ne souffre (climatisation, eau chaude, serrures, \u00e9clairage).<\/li><li><strong>Classification de la criticit\u00e9<\/strong>ce qui n\u00e9cessite une r\u00e9ponse imm\u00e9diate (s\u00e9curit\u00e9\/service essentiel) par rapport \u00e0 ce qui est programmable.<\/li><li>Communication efficace avec la r\u00e9ception et l'intendance : ce qui peut \u00eatre arrang\u00e9, dans quel d\u00e9lai et si cela affecte la disponibilit\u00e9.<\/li><li><strong>Registre des t\u00e2ches<\/strong>ce qui a \u00e9t\u00e9 fait, quand, et si cela n\u00e9cessite un suivi.<\/li><li>\u00c9tablissement de priorit\u00e9s en fonction du taux d'occupation : minimiser le nombre de chambres hors service aux dates de forte demande.<\/li><\/ul><p>Objectif : moins de pannes \u201cvisibles\u201d et moins de salles bloqu\u00e9es par manque de coordination.<\/p><p><!-- notionvc: df7a046f-5ecf-41c2-96bd-08f554a4c7d5 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2275e01 elementor-widget elementor-widget-heading\" data-id=\"2275e01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion : changement de leadership et de culture de service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee5d7c elementor-widget elementor-widget-text-editor\" data-id=\"3ee5d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce qu'il faut entra\u00eener :<\/p><ul><li>Comment donner un retour d'information op\u00e9rationnel (bref, concret, ax\u00e9 sur les normes).<\/li><li>Gestion des pics : r\u00e9partir les t\u00e2ches, garder son calme, assurer un minimum de qualit\u00e9.<\/li><li>Comment examiner des mesures simples et les traduire en actions (recycler un point, ajuster une liste de contr\u00f4le).<\/li><li>Coaching en micro-moments : corriger sur place, sans attendre la \u201cformation annuelle\u201d.<\/li><li>Garantir le respect des normes sans d\u00e9pendre d'une seule personne.<\/li><\/ul><p>La direction\/le commandement soutiennent le syst\u00e8me : sans renforcement, la formation est dilu\u00e9e m\u00eame si le contenu est bon.<\/p><p><!-- notionvc: b6d139be-f137-4050-8423-7d6100de8926 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8054e9f elementor-widget elementor-widget-heading\" data-id=\"8054e9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Concevoir le plan dans un format r\u00e9aliste : microformation et onboarding par semaine.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58fe415 elementor-widget elementor-widget-text-editor\" data-id=\"58fe415\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans les petits h\u00f4tels, le format est la cl\u00e9 du succ\u00e8s. Un mod\u00e8le applicable comprend g\u00e9n\u00e9ralement<\/p><ul><li><strong>Microformation<\/strong>de courtes sessions de 15 \u00e0 30 minutes, ax\u00e9es sur un seul processus.<\/li><li><strong>Formation en cours d'emploi<\/strong>Voir-faire-corriger\u201c pendant la p\u00e9riode de travail, avec une br\u00e8ve supervision.<\/li><li><strong>Mat\u00e9riau simple<\/strong>les listes de contr\u00f4le et les modes op\u00e9ratoires normalis\u00e9s d'une page (et non de longs manuels).<\/li><li><strong>Embarquement par semaine<\/strong>Les nouvelles recrues peuvent b\u00e9n\u00e9ficier d'un itin\u00e9raire clair de 2 \u00e0 4 semaines.<\/li><li><strong>Formation minimale viable<\/strong>commencer par ce qui g\u00e9n\u00e8re le plus d'erreurs et de plaintes, et non par couvrir \u201ctout\u201d.<\/li><\/ul><p>La r\u00e9gularit\u00e9 est plus importante que l'intensit\u00e9 : deux micro-s\u00e9ances bien ex\u00e9cut\u00e9es par semaine sont souvent plus durables qu'une \u201cjourn\u00e9e d'entra\u00eenement\u201d qui n'est pas r\u00e9p\u00e9t\u00e9e.<\/p><p><!-- notionvc: 100ae7de-2249-431d-a24a-c654f74f76cc --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8822c14 elementor-widget elementor-widget-heading\" data-id=\"8822c14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exemple de calendrier de 4 semaines pour les nouveaux employ\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e26b94a elementor-widget elementor-widget-text-editor\" data-id=\"e26b94a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Jour 1 :<\/strong> Orientation + bases de la s\u00e9curit\u00e9 et du service \u2192 visite, normes minimales et communication interne \u2192 liste de contr\u00f4le de la compr\u00e9hension + observation.<\/li><li><strong>Semaine 1 :<\/strong> Base op\u00e9rationnelle du poste + PMS essentiel \u2192 check-in\/out assist\u00e9 ou liste de contr\u00f4le des chambres ; notes de base \u2192 observation guid\u00e9e + 5 \u00e9tudes de cas.<\/li><li><strong>Semaine 2 :<\/strong> Incidents fr\u00e9quents et coordination interd\u00e9partementale \u2192 jeu de r\u00f4le sur les plaintes, les chambres non pr\u00eates et les changements de r\u00e9servation \u2192 examen des incidents r\u00e9els + retour d'information.<\/li><li><strong>Semaine 3 :<\/strong> Normes avanc\u00e9es + vente \u00e9thique d'extras (le cas \u00e9ch\u00e9ant) \u2192 proposer des extras dans des situations appropri\u00e9es ; contr\u00f4le du folio \u2192 ratio erreurs\/plaintes + examen du folio.<\/li><li><strong>Semaine 4 :<\/strong> Autonomie progressive + bilan final \u2192 vacations avec encadrement ponctuel ; peak management \u2192 \u00e9valuation pratique + plan de renforcement sur 30 jours.<\/li><\/ul><p><!-- notionvc: 987dbb5f-d552-42e1-9aea-41e45a709065 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea45b48 elementor-widget elementor-widget-heading\" data-id=\"ea45b48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Standardiser avec une documentation simple : des SOP et des listes de contr\u00f4le qui sont r\u00e9ellement utilis\u00e9es.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d1526e elementor-widget elementor-widget-text-editor\" data-id=\"0d1526e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le probl\u00e8me habituel n'est pas \u201cl'absence de documents\u201d, mais leur longueur, le fait qu'ils ne se trouvent pas l\u00e0 o\u00f9 on en a besoin ou qu'ils ne sont jamais v\u00e9rifi\u00e9s. Pour les petits h\u00f4tels, c'est la meilleure solution :<\/p><ul><li><strong>POS d'une page<\/strong>Le programme d'enregistrement : objectif, \u00e9tapes, exceptions courantes et \u201cce qu'il convient d'enregistrer\u201d.<\/li><li><strong>Listes de contr\u00f4le par \u00e9quipe<\/strong>Les points de contr\u00f4le sont les suivants : ouverture\/fermeture, v\u00e9rification des minima, points critiques.<\/li><li><strong>Scripts<\/strong> pour les situations r\u00e9p\u00e9t\u00e9es : explication des politiques, r\u00e9ponse aux plaintes les plus courantes.<\/li><\/ul><p>La documentation doit \u00eatre int\u00e9gr\u00e9e dans la routine : si elle n'est pas utilis\u00e9e au quotidien, elle n'est pas normalis\u00e9e.<\/p><p><!-- notionvc: 1cce5f9c-465d-4652-a0f2-0ccb32a1105d --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b1e2d6 elementor-widget elementor-widget-heading\" data-id=\"6b1e2d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Listes de contr\u00f4le essentielles pour un petit h\u00f4tel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60db764 elementor-widget elementor-widget-text-editor\" data-id=\"60db764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Ouverture et fermeture de l'\u00e9quipe de r\u00e9ception.<\/li><li>Liste de contr\u00f4le \u00e0 l'arriv\u00e9e et liste de contr\u00f4le au d\u00e9part.<\/li><li>Contr\u00f4le des caisses\/folios et examen des frais (\u00e9viter les doubles emplois et les concepts confus).<\/li><li>Liste de contr\u00f4le par type de chambre (d\u00e9part et s\u00e9jour).<\/li><li>Pr\u00e9paration des arriv\u00e9es (VIP, demandes, arriv\u00e9es anticip\u00e9es, affectations).<\/li><li>Gestion des plaintes\/incidents (enregistrement, r\u00e9solution, escalade, cl\u00f4ture).<\/li><li>Examen des disponibilit\u00e9s et des restrictions (en particulier pour les dates sensibles).<\/li><\/ul><p><!-- notionvc: d620425f-b4b7-4cd9-afe1-591a33226d7f --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efdbdbb elementor-widget elementor-widget-heading\" data-id=\"efdbdbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment \u00e9valuer et renforcer la formation sans bureaucratie ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc25cfb elementor-widget elementor-widget-text-editor\" data-id=\"dc25cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'\u00e9valuation ne consiste pas en de longs examens. Dans l'h\u00f4tellerie, ce qui fonctionne le mieux, c'est l'\u00e9valuation pratique et le renforcement continu :<\/p><ul><li>Observation sur place avec liste de contr\u00f4le (2-5 minutes, points critiques).<\/li><li>Jeux de r\u00f4le sur des situations fr\u00e9quentes (plaintes, politiques, recouvrement).<\/li><li>Examen d'incidents r\u00e9els : ce qui s'est pass\u00e9, quelle norme n'a pas \u00e9t\u00e9 respect\u00e9e, comment l'\u00e9viter.<\/li><li>Mini-tests de 5 questions pour les politiques cl\u00e9s (en cas de forte rotation).<\/li><li>Suivi apr\u00e8s 7 et 30 jours : v\u00e9rification du maintien de l'habitude.<\/li><\/ul><p>Le renforcement peut \u00eatre aussi simple que de brefs rappels lors des changements d'\u00e9quipe et un retour d'information imm\u00e9diat en cas d'erreur.<\/p><p><!-- notionvc: 95d4477a-96a8-4e22-8973-e6dfc89d202b --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aed20a elementor-widget elementor-widget-heading\" data-id=\"6aed20a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Signes indiquant que vous devez vous recycler (m\u00eame si vous \u201csavez d\u00e9j\u00e0\u201d)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d341d6 elementor-widget elementor-widget-text-editor\" data-id=\"2d341d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Erreurs r\u00e9currentes dans les folios\/collections ou fermetures d'\u00e9quipes.<\/li><li>Plaintes r\u00e9p\u00e9t\u00e9es pour la m\u00eame cause (bruit, propret\u00e9, politique de communication).<\/li><li>Variations importantes entre les \u00e9quipes (chacun \u201cfait \u00e0 sa mani\u00e8re\u201d).<\/li><li>Non-respect des politiques (annulation\/no-show, d\u00e9p\u00f4ts) ou explications contradictoires.<\/li><li>Diminution des ventes \u00e0 la hausse ou augmentation des rejets en raison d'une livraison d\u00e9ficiente.<\/li><li>Augmentation du nombre d'incidents li\u00e9s \u00e0 l'entretien m\u00e9nager ou de chambres non pr\u00eates.<\/li><\/ul><p>Ces signaux indiquent que la norme n'est pas consolid\u00e9e ou que le processus a chang\u00e9 et n'a pas fait l'objet d'un recyclage.<\/p><p><!-- notionvc: 8ef74d7a-8abe-4a22-a23e-f1c016fe626d --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d35761 elementor-widget elementor-widget-heading\" data-id=\"1d35761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formation et technologie : comment un PMS aide \u00e0 mieux former (sans vendre)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8594a5b elementor-widget elementor-widget-text-editor\" data-id=\"8594a5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La technologie ne remplace pas le leadership et la culture, mais elle peut rendre la formation plus efficace en r\u00e9duisant l'ambigu\u00eft\u00e9 et en facilitant le contr\u00f4le :<\/p><ul><li><strong>Tra\u00e7abilit\u00e9 des processus<\/strong>ce qui a \u00e9t\u00e9 fait, quand et par qui (utile pour d\u00e9tecter les failles de l'habitude).<\/li><li><strong>Notes et profils des invit\u00e9s<\/strong>Continuit\u00e9 du service entre les \u00e9quipes et moins de d\u00e9pendance \u00e0 l'\u00e9gard de la m\u00e9moire.<\/li><li><strong>Audit des changements<\/strong>Identifier les changements qui ont conduit \u00e0 des erreurs (tarifs, restrictions, politiques).<\/li><li><strong>Rapports<\/strong>Les services d'assistance \u00e0 la client\u00e8le : d\u00e9tecter les sch\u00e9mas de d\u00e9faillance (folios, annulations, incidents par chambre).<\/li><li><strong>Mod\u00e8les et normalisation<\/strong>des textes coh\u00e9rents pour les confirmations, les politiques et les communications internes.<\/li><\/ul><p>Pour un petit h\u00f4tel, le plus grand avantage est de r\u00e9duire la d\u00e9pendance \u00e0 l'\u00e9gard des \u201cpersonnes cl\u00e9s\u201d et d'acc\u00e9l\u00e9rer l'int\u00e9gration gr\u00e2ce \u00e0 des processus plus visibles et reproductibles.<\/p><p><!-- notionvc: 0b268cd5-fec6-49ee-836d-2106e64c061c --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-117ee1a elementor-widget elementor-widget-heading\" data-id=\"117ee1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Routines de suivi quotidiennes\/hebdomadaires de PMS pour soutenir la formation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b0dc26 elementor-widget elementor-widget-text-editor\" data-id=\"7b0dc26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemples de contr\u00f4les qui transforment la formation en am\u00e9lioration continue :<\/p><ul><li>Revue de <strong>erreurs de feuille<\/strong>Frais en double, concepts peu clairs, taxes mal appliqu\u00e9es.<\/li><li><strong>Incidents par chambre<\/strong>Les probl\u00e8mes sont les suivants : r\u00e9p\u00e9tition des probl\u00e8mes, heures de fermeture, coordination.<\/li><li>Signaux op\u00e9rationnels : <strong>heures d'enregistrement<\/strong> (s'ils sont enregistr\u00e9s) ou les files d'attente aux heures cl\u00e9s.<\/li><li>Une mauvaise gestion des annulations et des absences : des politiques appliqu\u00e9es de mani\u00e8re incoh\u00e9rente.<\/li><li><strong>Notes incompl\u00e8tes<\/strong> dans les r\u00e9servations avec incidents (manque de tra\u00e7abilit\u00e9).<\/li><li>Divergences\/restrictions tarifaires (le cas \u00e9ch\u00e9ant et si des int\u00e9grations sont en place) : d\u00e9tecter les d\u00e9faillances de mise en \u0153uvre qui g\u00e9n\u00e8rent des plaintes ou des pertes.<\/li><\/ul><p>Ces routines sont utilis\u00e9es pour d\u00e9cider de la micro-formation \u00e0 organiser la semaine suivante, sur la base des donn\u00e9es r\u00e9elles de l'h\u00f4tel.<\/p><p><!-- notionvc: ac92a5f7-99fc-4f4b-8ab3-dc59a4a54ec0 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a841cfe elementor-widget elementor-widget-heading\" data-id=\"a841cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es sur la formation du personnel h\u00f4telier<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-033a639 elementor-widget elementor-widget-n-accordion\" data-id=\"033a639\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrez les liens avec Enter ou Space, fermez-les avec Escape et naviguez avec les touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3380\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-3380\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00c0 quelle fr\u00e9quence faut-il former le personnel d'un petit h\u00f4tel ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3380\" class=\"elementor-element elementor-element-7461dac e-con-full e-flex e-con e-child\" data-id=\"7461dac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a49b60 elementor-widget elementor-widget-text-editor\" data-id=\"5a49b60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il est g\u00e9n\u00e9ralement plus efficace de combiner une int\u00e9gration structur\u00e9e (2 \u00e0 4 semaines pour les nouveaux employ\u00e9s) avec une micro-formation continue hebdomadaire ou bimensuelle de 15 \u00e0 30 minutes. En outre, il est conseill\u00e9 de renforcer la formation en haute saison et \u00e0 chaque fois que les processus, les politiques ou les outils changent, afin d'\u00e9viter que la norme ne se d\u00e9grade avec le renouvellement du personnel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3381\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3381\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelles sont les formations obligatoires et celles qui sont recommand\u00e9es ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3381\" class=\"elementor-element elementor-element-d1aa973 e-con-full e-flex e-con e-child\" data-id=\"d1aa973\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db0ac7a elementor-widget elementor-widget-text-editor\" data-id=\"db0ac7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cela d\u00e9pend du pays et des r\u00e9glementations applicables, il convient donc de v\u00e9rifier les exigences locales. Dans de nombreux contextes, il existe g\u00e9n\u00e9ralement des obligations li\u00e9es \u00e0 la pr\u00e9vention des risques, \u00e0 la protection des donn\u00e9es et, s'il s'agit d'aliments et de boissons, \u00e0 la s\u00e9curit\u00e9 alimentaire. Au-del\u00e0 des aspects juridiques, il est conseill\u00e9 de dispenser une formation sur les processus critiques de l'h\u00f4tel et les normes de service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3382\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3382\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment former sans fermer les disponibilit\u00e9s ou saturer les \u00e9quipes ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3382\" class=\"elementor-element elementor-element-8e3baef e-con-full e-flex e-con e-child\" data-id=\"8e3baef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4380b73 elementor-widget elementor-widget-text-editor\" data-id=\"4380b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La micro-formation est la plus efficace : de courtes sessions aux heures creuses, une pratique sur le terrain pendant la p\u00e9riode de travail et une rotation des \u00e9quipes afin de ne pas laisser de zones non couvertes. Utilisez des modes op\u00e9ratoires normalis\u00e9s d'une page, des listes de contr\u00f4le et de courts jeux de r\u00f4le. Un calendrier hebdomadaire vous permet de distribuer du contenu sans \u201carr\u00eater l'h\u00f4tel\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3383\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3383\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que doit apprendre en premier lieu une nouvelle r\u00e9ceptionniste ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3383\" class=\"elementor-element elementor-element-c53abb9 e-con-full e-flex e-con e-child\" data-id=\"c53abb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-142912e elementor-widget elementor-widget-text-editor\" data-id=\"142912e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tout d'abord, le script de check-in\/out et les politiques cl\u00e9s (annulation\/no-show, d\u00e9p\u00f4ts si applicable), car c'est l\u00e0 que se concentrent les erreurs et les plaintes. Ensuite, la gestion de base du PMS (r\u00e9servations, folios, notes) et la coordination avec le service d'entretien (\u00e9tat de la chambre). Enfin, la gestion des incidents fr\u00e9quents et une communication coh\u00e9rente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3384\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3384\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelle est l'incidence de la formation sur les recettes et l'ADR ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3384\" class=\"elementor-element elementor-element-9ebf89e e-con-full e-flex e-con e-child\" data-id=\"9ebf89e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0add292 elementor-widget elementor-widget-text-editor\" data-id=\"0add292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Am\u00e9liorer les revenus et l'ADR par l'ex\u00e9cution : une \u00e9quipe form\u00e9e commet moins d'erreurs d'inventaire et de folio, r\u00e9duit les compensations et acc\u00e9l\u00e8re la r\u00e9solution des incidents. En outre, elle peut augmenter les recettes provenant des suppl\u00e9ments et des mises \u00e0 niveau lorsqu'ils sont fournis dans le respect de l'\u00e9thique et de la disponibilit\u00e9. L'am\u00e9lioration du service a \u00e9galement un impact sur la r\u00e9putation et la conversion, en particulier en direct.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3385\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3385\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les mat\u00e9riaux les plus efficaces pour normaliser les processus ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3385\" class=\"elementor-element elementor-element-701360f e-con-full e-flex e-con e-child\" data-id=\"701360f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88f78c2 elementor-widget elementor-widget-text-editor\" data-id=\"88f78c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les formats les plus couramment utilis\u00e9s sont les modes op\u00e9ratoires normalis\u00e9s d'une page, les listes de contr\u00f4le pour les \u00e9quipes et les scripts pour les situations r\u00e9currentes (politiques, plaintes, recouvrement). Ils sont efficaces parce qu'ils sont faciles \u00e0 consulter en situation r\u00e9elle. Les longs manuels ont tendance \u00e0 devenir obsol\u00e8tes ou inutilis\u00e9s, surtout en cas de rotation du personnel et de manque de temps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3386\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3386\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Un PMS peut-il aider \u00e0 l'int\u00e9gration du personnel ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3386\" class=\"elementor-element elementor-element-566abe8 e-con-full e-flex e-con e-child\" data-id=\"566abe8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-636e9bd elementor-widget elementor-widget-text-editor\" data-id=\"636e9bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui, en tant que soutien op\u00e9rationnel : des processus plus guid\u00e9s, des notes et des profils pour la continuit\u00e9, la tra\u00e7abilit\u00e9 des actions et des rapports pour d\u00e9tecter les erreurs r\u00e9currentes. Il aide \u00e9galement \u00e0 maintenir la coh\u00e9rence entre les \u00e9quipes. Cependant, il ne remplace pas le leadership et la culture : le PMS facilite l'application des normes, mais celles-ci doivent \u00eatre d\u00e9finies, form\u00e9es et renforc\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d93b90 elementor-widget elementor-widget-heading\" data-id=\"4d93b90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous pouvez \u00e9galement \u00eatre int\u00e9ress\u00e9 par<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78c5737b meta-visibility-show title_position_default title_hover_border_default title-default img_hover_animation_default meta_position_default grid-hover-overlay-type-always tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"78c5737b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout4-main\"\n\t\t\t id=\"rt-tpg-container-3669888796\"\n\t\t\t data-layout=\"grid-layout4\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout4 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7730\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7730\" href=\"https:\/\/leanhotelsystem.com\/fr\/liderazgo-en-un-hotel-claves-estrategias-y-su-impacto-en-la-gestion-hotelera\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/03\/5-trucos-para-mejorar-el-liderazgo-de-tu-hotel-768x576.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"576\"\n\t\t\t\t\t\t\t alt=\"5 conseils pour am\u00e9liorer la direction de votre h\u00f4tel\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7730\" href=\"https:\/\/leanhotelsystem.com\/fr\/liderazgo-en-un-hotel-claves-estrategias-y-su-impacto-en-la-gestion-hotelera\/\" class=\"tpg-post-link\" target=\"_self\">Leadership h\u00f4telier : cl\u00e9s, strat\u00e9gies et leur impact sur la gestion h\u00f4teli\u00e8re<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/2025\/03\/27\/\">\n\t\t\t\t\t27 mars 2025\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7684\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7684\" href=\"https:\/\/leanhotelsystem.com\/fr\/plantilla-de-personal-de-un-hotel-organizacion-funciones-y-claves-para-una-gestion-eficiente\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/03\/plantilla-de-hotel-para-gestion-de-personal-768x576.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"576\"\n\t\t\t\t\t\t\t alt=\"mod\u00e8le d&#039;h\u00f4tel pour la gestion du personnel\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7684\" href=\"https:\/\/leanhotelsystem.com\/fr\/plantilla-de-personal-de-un-hotel-organizacion-funciones-y-claves-para-una-gestion-eficiente\/\" class=\"tpg-post-link\" target=\"_self\">Personnel h\u00f4telier : organisation, fonctions et cl\u00e9s d'une gestion efficace<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/2025\/03\/19\/\">\n\t\t\t\t\t19 mars 2025\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7461\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7461\" href=\"https:\/\/leanhotelsystem.com\/fr\/comunicacion-interdepartamental-en-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/01\/Como-funciona-la-comunicacion-interdaparmental-de-un-hotel-768x512.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"512\"\n\t\t\t\t\t\t\t alt=\"Comment fonctionne la communication interpersonnelle dans un h\u00f4tel ?\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7461\" href=\"https:\/\/leanhotelsystem.com\/fr\/comunicacion-interdepartamental-en-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">Communication interd\u00e9partementale dans un h\u00f4tel<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/2025\/01\/21\/\">\n\t\t\t\t\t21 janvier 2025\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"6377\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"6377\" href=\"https:\/\/leanhotelsystem.com\/fr\/recepcionista-de-un-hotel-que-hace-funciones-estudios-salario\/\" class=\"tpg-post-link\" target=\"_self\">\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/09\/Recepcionista--768x468.webp\"\n\t\t\t\t\t\t\t class=\"rt-img-responsive\"\n\t\t\t\t\t\t\t width=\"768\"\n\t\t\t\t\t\t\t height=\"468\"\n\t\t\t\t\t\t\t alt=\"R\u00e9ceptionniste d&#039;h\u00f4tel Que faites-vous ? Fonctions, \u00e9tudes et salaire\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t\t\t<div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"6377\" href=\"https:\/\/leanhotelsystem.com\/fr\/recepcionista-de-un-hotel-que-hace-funciones-estudios-salario\/\" class=\"tpg-post-link\" target=\"_self\">R\u00e9ceptionniste d'h\u00f4tel Que faites-vous ? Fonctions, \u00e9tudes et salaire<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t\t\t\t<span class=\"date\">\n\t\t\t\t<i class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/2024\/09\/09\/\">\n\t\t\t\t\t9 septembre 2024\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27755ec4 e-grid e-con-full e-con e-child\" data-id=\"27755ec4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ac84501 hfe-post-info-layout-inline elementor-widget elementor-widget-post-info-widget\" data-id=\"1ac84501\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"hfe-post-info-inline hfe-post-info-items hfe-post-info\">\n\t\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-191a4c3 hfe-post-info-inline-item\" itemprop=\"datePublished\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/2024\/09\/09\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-date\">\n\t\t\t\n\t\t\t\t\t\t\t9 septembre 2024\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-da36491 hfe-post-info-inline-item\" itemprop=\"author\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/author\/lean-hotel-system-seo\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 104c-53 0-96 43-96 96s43 96 96 96 96-43 96-96-43-96-96-96zm0 144c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm0-240C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 448c-49.7 0-95.1-18.3-130.1-48.4 14.9-23 40.4-38.6 69.6-39.5 20.8 6.4 40.6 9.6 60.5 9.6s39.7-3.1 60.5-9.6c29.2 1 54.7 16.5 69.6 39.5-35 30.1-80.4 48.4-130.1 48.4zm162.7-84.1c-24.4-31.4-62.1-51.9-105.1-51.9-10.2 0-26 9.6-57.6 9.6-31.5 0-47.4-9.6-57.6-9.6-42.9 0-80.6 20.5-105.1 51.9C61.9 339.2 48 299.2 48 256c0-110.3 89.7-200 200-200s200 89.7 200 200c0 43.2-13.9 83.2-37.3 115.9z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-author\">\n\t\t\t\n\t\t\t\t\t\t\tSyst\u00e8me h\u00f4telier all\u00e9g\u00e9\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item 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elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1be51af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/lean-hotels-cars-management-systems\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivez-nous sur Linkedin et ne manquez rien !<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e8763a4 e-con-full e-flex e-con e-child\" data-id=\"7e8763a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5db15a87 e-con-full e-flex e-con e-child\" data-id=\"5db15a87\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a60bea9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1a60bea9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-129a99b8 elementor-widget elementor-widget-heading\" data-id=\"129a99b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">DEMANDEZ VOTRE D\u00c9MO AUJOURD'HUI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1662d9ef elementor-widget elementor-widget-text-editor\" data-id=\"1662d9ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment le syst\u00e8me Lean Hotel peut transformer votre entreprise h\u00f4teli\u00e8re<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33ddef25 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"33ddef25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/leanhotelsystem.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DEMANDEZ VOTRE D\u00c9MO GRATUITE !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b453a23 e-con-full e-flex e-con e-child\" data-id=\"2b453a23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6bb0bf0 e-con-full e-flex e-con e-child\" data-id=\"6bb0bf0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-269e8af6 elementor-widget elementor-widget-heading\" data-id=\"269e8af6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Articles connexes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79f194fd title_position_default title_hover_border_default title-default tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"79f194fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout1-main\"\n\t\t\t id=\"rt-tpg-container-731733251\"\n\t\t\t data-layout=\"grid-layout1\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout1 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t<div class=\"rt-col-md-12 rt-col-sm-6 rt-col-xs-12 default rt-grid-item post-7730 post type-post status-publish format-standard has-post-thumbnail hentry category-gestion-de-personal-y-equipos category-gestion-hotelera-pms category-recursos-humanos-y-formacion tag-lean-hotel-system\"        data-id=\"7730\">\n    <div class=\"rt-holder tpg-post-holder\">\n        <div class=\"rt-detail 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target=\"_self\">Communication interd\u00e9partementale dans un h\u00f4tel<\/a><\/h3><\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t        <\/div>\n    <\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio Formaci\u00f3n del personal hotelero: c\u00f3mo crear un plan \u00fatil (sin parar la operativa) En un hotel, la formaci\u00f3n no [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":10552,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_angie_page":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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