{"id":10603,"date":"2026-03-10T16:45:10","date_gmt":"2026-03-10T16:45:10","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=10603"},"modified":"2026-03-27T09:03:09","modified_gmt":"2026-03-27T09:03:09","slug":"hotel-conformite-gdpr-protection-des-donnees","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/fr\/cumplimiento-gdpr-hotel-proteccion-datos\/","title":{"rendered":"Votre h\u00f4tel est-il conforme au GDPR et aux autres r\u00e9glementations en mati\u00e8re de protection des donn\u00e9es ? Guide pratique des processus de r\u00e9vision"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10603\" class=\"elementor elementor-10603\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9adc02 e-con-full e-flex e-con e-parent\" data-id=\"5d9adc02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6e2df93d e-con-full e-flex e-con e-child\" data-id=\"6e2df93d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66f03e29 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"66f03e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Fil d&#039;Ariane\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/fr\"><span class=\"hfe-breadcrumbs-text\">Accueil<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21e3c27c elementor-widget elementor-widget-heading\" data-id=\"21e3c27c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Votre h\u00f4tel est-il conforme au GDPR et aux autres r\u00e9glementations en mati\u00e8re de protection des donn\u00e9es ? Guide pratique des processus de r\u00e9vision<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67524002 elementor-widget elementor-widget-text-editor\" data-id=\"67524002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La conformit\u00e9 au GDPR et \u00e0 d'autres r\u00e9glementations sur la protection des donn\u00e9es dans un h\u00f4tel n'est pas seulement une question d\u201c\u201davoir un signe\u201c ou de \u201dsigner un document\". Elle d\u00e9pend de la mani\u00e8re dont les donn\u00e9es des clients sont collect\u00e9es, utilis\u00e9es, partag\u00e9es, prot\u00e9g\u00e9es et \u00e9limin\u00e9es dans les op\u00e9rations quotidiennes : r\u00e9servations, enregistrement, facturation, WiFi, incidents, marketing et fournisseurs.<\/p><p>Ce guide est destin\u00e9 \u00e0 servir de <strong>l'audit rapide des processus<\/strong>, ne constitue pas un conseil juridique. Il ne remplace pas un DPD (d\u00e9l\u00e9gu\u00e9 \u00e0 la protection des donn\u00e9es) ou un cabinet de conseil sp\u00e9cialis\u00e9. En outre, les obligations sp\u00e9cifiques peuvent varier en fonction de l'organisation de l'entreprise. <strong>march\u00e9 (pays)<\/strong>, Le type d'\u00e9tablissement et les traitements propos\u00e9s par votre h\u00f4tel.<\/p><p>Au niveau op\u00e9rationnel, un PMS tel que <strong>LEAN<\/strong> peut vous aider \u00e0 normaliser : les champs d'information demand\u00e9s \u00e0 l'h\u00f4te sont les suivants <strong>configurable<\/strong> (et ne peut \u00eatre rendu obligatoire que le cas \u00e9ch\u00e9ant) et, lors de l'enregistrement, vous pouvez <strong>enregistrer la pr\u00e9f\u00e9rence<\/strong> le consentement de l'invit\u00e9 \u00e0 recevoir ou non des communications commerciales de mani\u00e8re tra\u00e7able.<\/p><p><!-- notionvc: f4269910-5f81-4f5b-857f-bf7760ff6717 --><\/p><p>En tant que fournisseur de technologie dans le secteur, nous connaissons de premi\u00e8re main les d\u00e9fis auxquels sont confront\u00e9s les h\u00f4teliers et savons comment un syst\u00e8me de gestion moderne peut faire la diff\u00e9rence. L'\u00e9volution de la <strong>H\u00f4tel PMS<\/strong> est pass\u00e9 d'un outil de contr\u00f4le \u00e0 un moteur strat\u00e9gique d'efficacit\u00e9, de personnalisation et de prise de d\u00e9cision fond\u00e9e sur des donn\u00e9es.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad14cd3 elementor-widget elementor-widget-image\" data-id=\"ad14cd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-1024x683.webp\" class=\"attachment-large size-large wp-image-10611\" alt=\"Conformit\u00e9 au GDPR\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR-18x12.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Cumplimiento-GDPR.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb1ebdd elementor-widget elementor-widget-heading\" data-id=\"5cb1ebdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tout d'abord, que signifie \u201cse conformer\u201d dans un h\u00f4tel (sans entrer dans les d\u00e9tails juridiques) ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68c5def1 elementor-widget elementor-widget-text-editor\" data-id=\"68c5def1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Concr\u00e8tement, \u201cfournir\u201d signifie g\u00e9n\u00e9ralement que votre h\u00f4tel peut expliquer et d\u00e9montrer cinq choses :<\/p><ul><li><strong>Base et objectif<\/strong>la raison pour laquelle vous avez besoin de ces donn\u00e9es et l'usage que vous en faites (exploitation, facturation, obligations locales, marketing, s\u00e9curit\u00e9).<\/li><li><strong>Minimisation<\/strong>: vous commandez et conservez <strong>seulement ce qui est n\u00e9cessaire<\/strong>, en \u00e9vitant le \u201cjuste au cas o\u00f9\u201d.<\/li><li><strong>Transparence<\/strong>Vous informez clairement l'invit\u00e9 (ce que vous collectez, dans quel but, avec qui vous partagez les donn\u00e9es, pendant combien de temps).<\/li><li><strong>S\u00e9curit\u00e9 et contr\u00f4le d'acc\u00e8s<\/strong>uniquement les personnes qui doivent y avoir acc\u00e8s, avec des mesures raisonnables et une tra\u00e7abilit\u00e9.<\/li><li><strong>Conservation et suppression<\/strong>Vous ne conservez pas les donn\u00e9es ind\u00e9finiment ; vous avez des r\u00e8gles de conservation et de suppression\/anonymisation le cas \u00e9ch\u00e9ant.<\/li><li><strong>Droits de l'invit\u00e9<\/strong>Il existe une proc\u00e9dure pour traiter les demandes (acc\u00e8s, rectification, suppression, opposition, etc.) sans improvisation.<\/li><\/ul><p>Outre le GDPR, les dispositions suivantes peuvent s'appliquer <strong>les r\u00e9glementations locales ou sectorielles<\/strong> (par exemple, les obligations d'enregistrement, la fiscalit\u00e9, la s\u00e9curit\u00e9, les t\u00e9l\u00e9communications), et ces diff\u00e9rences entre les march\u00e9s sont pr\u00e9cis\u00e9ment l'une des sources courantes d'erreurs dans les petits h\u00f4tels.<\/p><p><!-- notionvc: 1d88c578-aecc-4003-b6b1-7c75e75c20a2 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa71cc elementor-widget elementor-widget-heading\" data-id=\"7aa71cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cartographie des donn\u00e9es dans un h\u00f4tel : o\u00f9 elles sont collect\u00e9es et pourquoi (hotspots)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-718fda8 elementor-widget elementor-widget-text-editor\" data-id=\"718fda8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour v\u00e9rifier la conformit\u00e9, il est tr\u00e8s utile de \u201ccartographier\u201d l'endroit o\u00f9 les donn\u00e9es sont saisies et les risques que chaque point introduit. Les plus courants :<\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li><strong>R\u00e9servation<\/strong>OTA, moteur de r\u00e9servation, t\u00e9l\u00e9phone\/courriel (coordonn\u00e9es, dates, pr\u00e9f\u00e9rences, parfois paiements).<\/li><li><strong>Pr\u00e9-enregistrement \/ en ligne<\/strong>Pr\u00e9-formulaires, v\u00e9rification de l'identit\u00e9, signature, pr\u00e9f\u00e9rences.<\/li><li><strong>R\u00e9ception<\/strong>Les services d'accueil et d'h\u00e9bergement sont les suivants : enregistrement, documentation, attribution, d\u00e9p\u00f4ts, incidents, notes op\u00e9rationnelles.<\/li><li><strong>Kiosque \/ auto-enregistrement<\/strong>Saisie et validation des donn\u00e9es, signature, paiements, g\u00e9n\u00e9ration de cl\u00e9s.<\/li><li><strong>WiFi<\/strong>Donn\u00e9es d'acc\u00e8s, acceptation des conditions, traces techniques (selon le fournisseur).<\/li><li><strong>Facturation et recouvrement<\/strong>Factures, donn\u00e9es fiscales, mode de paiement, tra\u00e7abilit\u00e9 des transactions.<\/li><li><strong>Entretien m\u00e9nager<\/strong>Objets perdus, incidents dans les chambres, notes pouvant contenir des donn\u00e9es personnelles si elles ne sont pas v\u00e9rifi\u00e9es.<\/li><li><strong>Cam\u00e9ras\/CCTV (le cas \u00e9ch\u00e9ant)<\/strong>Images et acc\u00e8s aux enregistrements, conservation et finalit\u00e9.<\/li><li><strong>Marketing\/CRM<\/strong>Abonnements, consentements, segmentation, d\u00e9sabonnements.<\/li><\/ul><\/li><\/ul><\/li><\/ul><p>Cette carte n'a pas vocation \u00e0 \u00eatre exhaustive. Elle vise \u00e0 d\u00e9tecter les \u201czones \u00e0 risque\u201d : les endroits o\u00f9 les donn\u00e9es sont trop demand\u00e9es, dupliqu\u00e9es, partag\u00e9es sans contr\u00f4le ou rendues accessibles aux mauvaises personnes.<\/p><p><!-- notionvc: afc3f2b0-ae71-4e35-8891-fc930b7a6343 --><\/p><p><!-- notionvc: d135c8a1-ef3b-415a-af10-85307d526951 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c6103 elementor-widget elementor-widget-heading\" data-id=\"f2c6103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Liste de contr\u00f4le du respect des proc\u00e9dures (l'\u00e9chec le plus fr\u00e9quent dans les petits h\u00f4tels)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cad7623 elementor-widget elementor-widget-text-editor\" data-id=\"cad7623\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Liste de contr\u00f4le op\u00e9rationnelle pour une auto-\u00e9valuation rapide. L'id\u00e9e est de \u201cv\u00e9rifier si...\u201d :<\/p><ul><li>V\u00e9rifiez si vos formulaires et contr\u00f4les demandent <strong>uniquement les donn\u00e9es n\u00e9cessaires<\/strong> pour l'objectif r\u00e9el.<\/li><li>V\u00e9rifiez si vous pouvez <strong>expliquer \u00e0 l'invit\u00e9<\/strong> quelles donn\u00e9es sont collect\u00e9es et pourquoi (texte clair et accessible).<\/li><li>V\u00e9rifiez si vous disposez d'une proc\u00e9dure pour <strong>consentement en mati\u00e8re de marketing<\/strong> (opt-in bien s\u00fbr, pas de cases pr\u00e9-coch\u00e9es).<\/li><li>V\u00e9rifier si le PMS dispose d'un <strong>seule source de v\u00e9rit\u00e9<\/strong> et \u00e9viter de dupliquer les donn\u00e9es dans Excel\/WhatsApp.<\/li><li>V\u00e9rifier si <strong>r\u00f4les et acc\u00e8s<\/strong> par message (et non pas \u201ctout le monde voit tout\u201d).<\/li><li>V\u00e9rifier si <strong>comptes individuels<\/strong> (pas d'utilisateurs partag\u00e9s) et des politiques de base en mati\u00e8re de mots de passe.<\/li><li>V\u00e9rifiez si vous contr\u00f4lez <strong>exportations<\/strong> (qui exporte, ce qu'il exporte, dans quel but).<\/li><li>V\u00e9rifiez si vous avez des r\u00e8gles pour <strong>conservation et suppression\/anonymisation<\/strong> et sont appliqu\u00e9es de mani\u00e8re coh\u00e9rente.<\/li><li>V\u00e9rifier si les incidents (maintenance, perte de biens, plaintes) sont enregistr\u00e9s sans inclure de donn\u00e9es inutiles.<\/li><li>V\u00e9rifier si vos int\u00e9grations (OTAs, canaux, paiements, kiosques, WiFi) ont compris les flux et les r\u00e8gles de fonctionnement. <strong>accords\/conditions r\u00e9vis\u00e9s<\/strong>.<\/li><li>V\u00e9rifier si l'\u00e9quipe a connaissance d'une proc\u00e9dure pour les demandes des invit\u00e9s (droits) et sait comment <strong>qui grimpera<\/strong>.<\/li><\/ul><p>Voici les points o\u00f9 elle a le plus tendance \u00e0 \u00e9chouer.<\/p><p><!-- notionvc: 606949d7-912d-4118-8502-eba8d8c2cf07 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3297a9 elementor-widget elementor-widget-heading\" data-id=\"e3297a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enregistrement et inscription des invit\u00e9s : ne demandez que ce dont vous avez besoin et soyez en mesure de le justifier.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-586857e elementor-widget elementor-widget-text-editor\" data-id=\"586857e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'enregistrement est le point le plus sensible car il combine une obligation op\u00e9rationnelle, d'\u00e9ventuelles exigences locales et le risque d'une \u201ccommande par c\u0153ur\u201d. Bonne pratique :<\/p><ul><li>D\u00e9finir ce que sont les donn\u00e9es <strong>n\u00e9cessaire<\/strong> pour fonctionner et ceux qui sont \u201cde confort\u201d (et supprimer les accessoires s'ils n'ont pas d'utilit\u00e9 r\u00e9elle).<\/li><li>\u00c9viter la duplication : si une information est d\u00e9j\u00e0 arriv\u00e9e par r\u00e9servation, ne pas forcer \u00e0 la r\u00e9p\u00e9ter si ce n'est pas n\u00e9cessaire.<\/li><li>Assurer la coh\u00e9rence par march\u00e9 : ce qui est \u201cd\u00fb\u201d \u00e0 la commande peut varier en fonction des r\u00e9glementations locales.<\/li><\/ul><p>Connexion avec <strong>LEAN<\/strong>dans LEAN, les champs demand\u00e9s \u00e0 l'invit\u00e9 sont les suivants <strong>configurable<\/strong>; l'h\u00f4tel peut les fabriquer <strong>obligatoire<\/strong> ou non en fonction du march\u00e9 et de son fonctionnement. Cela permet d'\u00e9viter deux extr\u00eames : des commandes excessives par d\u00e9faut ou des commandes insuffisantes en cas de n\u00e9cessit\u00e9.<\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e126d0 elementor-widget elementor-widget-heading\" data-id=\"3e126d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Consentement aux communications commerciales : comment le recueillir de mani\u00e8re tra\u00e7able ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f343b13 elementor-widget elementor-widget-text-editor\" data-id=\"f343b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le marketing doit \u00eatre trait\u00e9 avec une attention particuli\u00e8re car il implique des d\u00e9cisions explicites de la part de l'h\u00f4te. Dans une approche op\u00e9rationnelle, v\u00e9rifiez si :<\/p><ul><li>L'invit\u00e9 dispose d'un <strong>choix clair<\/strong> de oui\/non.<\/li><li>L'option \u201cne pas recevoir\u201d est \u00e9galement accessible et ne p\u00e9nalise pas le processus.<\/li><li>Le consentement n'est pas \u201cm\u00e9lang\u00e9\u201d avec d'autres textes (conditions d'h\u00e9bergement vs. marketing).<\/li><li>Vous pouvez <strong>d\u00e9montrer<\/strong> ce que vous avez choisi, quand et par quel canal vous vous \u00eates inscrit.<\/li><li>Il existe une proc\u00e9dure de gestion des <strong>faible<\/strong> ou un changement de pr\u00e9f\u00e9rence.<\/li><\/ul><p>L'objectif est que votre h\u00f4tel ne d\u00e9pende pas d'interpr\u00e9tations (\u201cbien s\u00fbr que je voulais\u201d) et qu'il puisse justifier l'enregistrement de la pr\u00e9f\u00e9rence.<\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-336286e elementor-widget elementor-widget-heading\" data-id=\"336286e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conservation et suppression : combien de temps conservez-vous les donn\u00e9es et comment les g\u00e9rez-vous ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6506fa5 elementor-widget elementor-widget-text-editor\" data-id=\"6506fa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'un des risques les plus courants est l'accumulation ind\u00e9finie \u201cparce qu'on a toujours fait comme \u00e7a\u201d. Sans donner de d\u00e9lais pr\u00e9cis (ils varient selon le march\u00e9 et le type de donn\u00e9es), l'important est :<\/p><ul><li>Avoir un <strong>politique interne<\/strong>ce qui est conserv\u00e9, pendant combien de temps et dans quel but.<\/li><li>Faire la diff\u00e9rence entre les donn\u00e9es dont la conservation est obligatoire\/raisonn\u00e9e et les donn\u00e9es qui peuvent \u00eatre conserv\u00e9es. <strong>anonymiser ou supprimer<\/strong>.<\/li><li>Veiller \u00e0 ce que la suppression\/l'anonymisation s'applique \u00e9galement aux copies dispers\u00e9es (exportations, feuilles, courriels) et pas seulement au PMS.<\/li><\/ul><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc7243c elementor-widget elementor-widget-heading\" data-id=\"dc7243c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s, r\u00f4les et s\u00e9curit\u00e9 : qui peut voir quoi \u00e0 l'int\u00e9rieur de l'h\u00f4tel ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9957c76 elementor-widget elementor-widget-text-editor\" data-id=\"9957c76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plupart des incidents ne sont pas des \u201cpiratages\u201d, mais des acc\u00e8s inappropri\u00e9s ou des erreurs internes. Meilleure pratique :<\/p><ul><li><strong>Comptes personnels<\/strong>Les utilisateurs doivent \u00eatre en mesure de s'adapter \u00e0 l'\u00e9volution de la situation : \u00e9viter les utilisateurs partag\u00e9s dans les \u00e9quipes.<\/li><li><strong>R\u00f4les par poste<\/strong>La r\u00e9ception voit ce qui est n\u00e9cessaire, les \u00e9tages voient ce qui est n\u00e9cessaire, la direction voit ce qui est n\u00e9cessaire.<\/li><li><strong>Registre des actions<\/strong> dans la mesure du possible (qui a chang\u00e9 quoi).<\/li><li>Mots de passe et habitudes de base (ne pas partager les mots de passe, ne pas laisser de session ouverte sur les PC publics).<\/li><li>Limite <strong>exportations<\/strong> et l'acc\u00e8s aux donn\u00e9es sensibles \u00e0 des r\u00f4les sp\u00e9cifiques.<\/li><li>Formation minimale : quelles sont les donn\u00e9es qui ne doivent pas \u00eatre enregistr\u00e9es dans les notes libres ou sur WhatsApp.<\/li><\/ul><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204be66 elementor-widget elementor-widget-heading\" data-id=\"204be66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tiers et fournisseurs : OTA, gestionnaire de canaux, paiements, kiosques, WiFi<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15c808c elementor-widget elementor-widget-text-editor\" data-id=\"15c808c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans les petits h\u00f4tels, une grande partie du traitement des donn\u00e9es se fait \u201cen dehors\u201d du PMS : fournisseurs, int\u00e9grations et plateformes. D'un point de vue conceptuel, c'est une bonne chose :<\/p><ul><li>Quelles sont les donn\u00e9es que vous partagez avec chaque tiers et <strong>pour quoi<\/strong>.<\/li><li>Si le flux implique que le tiers agisse en tant que <strong>responsable du traitement des donn\u00e9es<\/strong> ou tout autre r\u00f4le applicable (ce point doit \u00eatre revu avec l'aide d'un conseiller).<\/li><li>Les mesures de s\u00e9curit\u00e9 et d'assistance offertes par le fournisseur.<\/li><li>Qu'advient-il des donn\u00e9es si vous changez de fournisseur ou si une int\u00e9gration est interrompue ?.<\/li><\/ul><p>Attention : ce point d\u00e9pend particuli\u00e8rement du contrat et de la juridiction et doit \u00eatre valid\u00e9 avec le conseil\/DPO.<\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92b23ce elementor-widget elementor-widget-heading\" data-id=\"92b23ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c9tude de cas : comment enregistrer la pr\u00e9f\u00e9rence pour les communications commerciales lors de l'enregistrement avec LEAN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49f202f elementor-widget elementor-widget-text-editor\" data-id=\"49f202f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un exemple fr\u00e9quent de \u201cconformit\u00e9 op\u00e9rationnelle\u201d est la mani\u00e8re d'enregistrer si le client souhaite ou non recevoir des communications marketing. L'id\u00e9e cl\u00e9 est que la pr\u00e9f\u00e9rence soit clairement enregistr\u00e9e et soit <strong>plonger dans le LEAN<\/strong> afin qu'elle reste tra\u00e7able et ne repose pas sur la m\u00e9moire ou des notes isol\u00e9es.<\/p><p>Au cours de la proc\u00e9dure d'enregistrement, l'h\u00f4tel peut conna\u00eetre les pr\u00e9f\u00e9rences du client de trois fa\u00e7ons :<\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4505323 elementor-widget elementor-widget-heading\" data-id=\"4505323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Piste 1 : Application pour la r\u00e9ception (le client choisit oui\/non)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82a3cb3 elementor-widget elementor-widget-text-editor\" data-id=\"82a3cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lors de l'enregistrement assist\u00e9, l'invit\u00e9 peut explicitement s\u00e9lectionner <strong>oui\/non<\/strong> dans l'application Front Desk. Bonne pratique :<\/p><ul><li>Texte clair et pr\u00e9cis (quel type de communication).<\/li><li>Ne pas marquer par d\u00e9faut.<\/li><li>Enregistrer la s\u00e9lection en tant que donn\u00e9es tra\u00e7ables associ\u00e9es \u00e0 la r\u00e9servation\/au profil.<\/li><\/ul><p>Cela permet de r\u00e9duire les hypoth\u00e8ses et d'\u00e9viter que le consentement soit \u201cinterpr\u00e9t\u00e9\u201d.<\/p><p><!-- notionvc: 26cc5857-fab7-453a-a5d2-2c8e9916b771 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b49708f elementor-widget elementor-widget-heading\" data-id=\"b49708f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Piste 2 : POK (kiosque ou enregistrement virtuel)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0a7b8 elementor-widget elementor-widget-text-editor\" data-id=\"fc0a7b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lors de l'auto-enregistrement ou de l'enregistrement virtuel, le client choisit \u00e9galement sa pr\u00e9f\u00e9rence dans le flux du POK. Avantages op\u00e9rationnels :<\/p><ul><li>Coh\u00e9rence du processus (m\u00eame question, m\u00eame format).<\/li><li>Moins d'erreurs manuelles.<\/li><li>Enregistrement direct qui alimente le syst\u00e8me LEAN, facilitant ainsi la tra\u00e7abilit\u00e9.<\/li><\/ul><p>L'int\u00e9r\u00eat est double : l'exp\u00e9rience du client (autonomie) et le contr\u00f4le interne (donn\u00e9es bien enregistr\u00e9es).<\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7554506 elementor-widget elementor-widget-heading\" data-id=\"7554506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Piste 3 : R\u00e9ception des demandes et des registres dans le cadre du LEAN<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cee0149 elementor-widget elementor-widget-text-editor\" data-id=\"cee0149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque le processus est manuel, il peut \u00e9galement \u00eatre bien fait s'il existe une proc\u00e9dure :<\/p><ul><li>Question neutre et non suggestive (\u201cSouhaitez-vous recevoir des communications commerciales de la part de l'h\u00f4tel ?).<\/li><li>Enregistrer la r\u00e9ponse <strong>\u00e0 l'\u00e9poque<\/strong> en LEAN.<\/li><li>\u00c9vitez les suppositions (\u201cpuisqu'il n'a rien dit, je dirai oui\u201d).<\/li><li>Veiller \u00e0 ce que toute l'\u00e9quipe connaisse les crit\u00e8res et les applique de la m\u00eame mani\u00e8re.<\/li><\/ul><p>Ce parcours est important car il couvre les exceptions et les h\u00f4tels moins num\u00e9ris\u00e9s.<\/p><p><!-- notionvc: 1b818bd5-e373-495f-9b53-b7ed6bb3a427 --><\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64cf14b elementor-widget elementor-widget-heading\" data-id=\"64cf14b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment configurer les donn\u00e9es demand\u00e9es \u00e0 l'invit\u00e9 en fonction du march\u00e9 (sans surdimensionner le formulaire).<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dccc25 elementor-widget elementor-widget-text-editor\" data-id=\"1dccc25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une erreur fr\u00e9quente consiste \u00e0 transformer l'enregistrement en un long formulaire \u201cpar s\u00e9curit\u00e9\u201d. En pratique, cela augmente les frictions, la qualit\u00e9 des donn\u00e9es (le client remplit n'importe quoi) et les risques. Recommandations :<\/p><ul><li>Commencez par le <strong>minimum n\u00e9cessaire<\/strong> d'op\u00e9rer sur votre march\u00e9 et de respecter les obligations applicables.<\/li><li>Ajouter des champs pour deux raisons seulement : la n\u00e9cessit\u00e9 <strong>fonctionnement effectif<\/strong> (utilis\u00e9) ou besoin <strong>juridique\/local<\/strong> (applicable au march\u00e9).<\/li><li>R\u00e9vision p\u00e9riodique : les processus \u00e9voluent, les r\u00e9glementations locales peuvent changer et ce qui est \u201cbon\u201d aujourd'hui sera redondant demain.<\/li><\/ul><p>Dans LEAN, les champs demand\u00e9s sont configurables et l'h\u00f4tel peut les rendre obligatoires en fonction du march\u00e9. Cela permet d'adapter la collecte des donn\u00e9es sans inventer des processus parall\u00e8les.<\/p><p><!-- notionvc: 71c4d294-7323-49af-9351-3fdcd2757da3 --><\/p><p><!-- notionvc: 1b818bd5-e373-495f-9b53-b7ed6bb3a427 --><\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa8bc1 elementor-widget elementor-widget-heading\" data-id=\"3fa8bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Signes indiquant que vous en demandez trop (ou pas assez)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1056b95 elementor-widget elementor-widget-text-editor\" data-id=\"1056b95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Signes de \u201ctrop\u201d :<\/p><ul><li>Des champs que personne n'utilise par la suite.<\/li><li>Les doublons (les m\u00eames donn\u00e9es \u00e0 plusieurs endroits).<\/li><li>Plaintes ou doutes fr\u00e9quents de la part de l'h\u00f4te (\u201cpourquoi ont-ils besoin de cela ?\u201d).<\/li><li>Augmentation du temps d'enregistrement sans r\u00e9elle am\u00e9lioration.<\/li><\/ul><p>Signes de \u201ctrop peu\u201d :<\/p><ul><li>Incidents dus \u00e0 des donn\u00e9es incompl\u00e8tes ou incorrectes.<\/li><li>Exigences locales non couvertes et corrections manuelles constantes.<\/li><li>Probl\u00e8mes lors de l'enregistrement ou de la prise de contact avec le client en cas d'incident.<\/li><li>Faible tra\u00e7abilit\u00e9 des consentements (marketing) ou des actions internes.<\/li><\/ul><p><!-- notionvc: 15dc2de3-a569-4b95-adf6-e866dcec8b0d --><\/p><p><!-- notionvc: 71c4d294-7323-49af-9351-3fdcd2757da3 --><\/p><p><!-- notionvc: 1b818bd5-e373-495f-9b53-b7ed6bb3a427 --><\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf45c45 elementor-widget elementor-widget-heading\" data-id=\"cf45c45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plan d'action en 7 jours : un contr\u00f4le de conformit\u00e9 r\u00e9aliste pour les petits h\u00f4tels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-448964f elementor-widget elementor-widget-text-editor\" data-id=\"448964f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce plan n'a pas pour but de vous rendre \u201cconforme \u00e0 la norme 100%\u201d en une semaine. Il s'agit d'une premi\u00e8re v\u00e9rification visant \u00e0 d\u00e9tecter les risques et \u00e0 r\u00e9gler les probl\u00e8mes en suspens.<\/p><ul><li><p><strong>Jour 1 : Carte des donn\u00e9es<\/strong><\/p><p>Dressez la liste des points de saisie (r\u00e9servation, enregistrement, WiFi, paiements, incidents, vid\u00e9osurveillance le cas \u00e9ch\u00e9ant) et des donn\u00e9es collect\u00e9es.<\/p><\/li><li><p><strong>Jour 2 : Enregistrement et formulaires<\/strong><\/p><p>V\u00e9rifiez ce que vous demandez, ce qui est obligatoire sur le march\u00e9 et ce qui reste. Ajustez les champs dans LEAN pour les aligner sur le minimum n\u00e9cessaire.<\/p><\/li><li><p><strong>Jour 3 : Consentement \u00e0 la commercialisation<\/strong><\/p><p>V\u00e9rifiez le texte, le oui\/non explicite, s'il y a des cases par d\u00e9faut et comment la pr\u00e9f\u00e9rence est enregistr\u00e9e dans LEAN\/POK.<\/p><\/li><li><p><strong>Jour 4 : Acc\u00e8s et r\u00f4les<\/strong><\/p><p>Examiner les utilisateurs partag\u00e9s, les r\u00f4les par poste de travail, les exportations et les habitudes de base (sessions ouvertes, mots de passe).<\/p><\/li><li><p><strong>Jour 5 : Conservation et suppression<\/strong><\/p><p>D\u00e9finir des r\u00e8gles internes (m\u00eame s'il s'agit d'un projet) : ce qui est conserv\u00e9, pourquoi et comment les donn\u00e9es sont supprim\u00e9es\/anonymis\u00e9es le cas \u00e9ch\u00e9ant.<\/p><\/li><li><p><strong>Jour 6 : Fournisseurs et int\u00e9grations<\/strong><\/p><p>Dresser la liste des OTA, des canaux, des paiements, des kiosques, du WiFi et des donn\u00e9es qu'ils partagent. Pr\u00e9parez les questions et la documentation \u00e0 examiner avec les conseils.<\/p><\/li><li><p><strong>Jour 7 : Entra\u00eenement et pistes<\/strong><\/p><p>Aligner l'\u00e9quipe sur une proc\u00e9dure minimale (enregistrement, marketing, incidents, exportations) et cr\u00e9er une liste de \u201ct\u00e2ches juridiques\/techniques\u201d \u00e0 valider avec le DPD\/conseil.<\/p><\/li><\/ul><p><!-- notionvc: a448a0e0-cb7f-4fde-a2de-1f33552c646b --><\/p><p><!-- notionvc: 15dc2de3-a569-4b95-adf6-e866dcec8b0d --><\/p><p><!-- notionvc: 71c4d294-7323-49af-9351-3fdcd2757da3 --><\/p><p><!-- notionvc: 1b818bd5-e373-495f-9b53-b7ed6bb3a427 --><\/p><p><!-- notionvc: 3a46be37-a371-4b09-80fd-24b04c6aaec1 --><\/p><p><!-- notionvc: dd52507e-4608-4958-930a-deece7e63caf --><\/p><p><!-- notionvc: ae2ca2e6-0680-4b12-be44-942304ac8eef --><\/p><p><!-- notionvc: 0f3deb55-c2fa-4315-977b-d3eec58c0366 --><\/p><p><!-- notionvc: 29fc4c4c-9599-46c0-9b51-64b68cef13b0 --><\/p><p><!-- notionvc: 2059c7fc-d306-407b-94fe-cf54c7aaf282 --><\/p><p><!-- notionvc: 10b7f174-0756-40f2-8a63-82bd959e4db1 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d80535a elementor-widget elementor-widget-heading\" data-id=\"d80535a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es sur le GDPR et la protection des donn\u00e9es dans les h\u00f4tels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64eb35e9 elementor-widget elementor-widget-n-accordion\" data-id=\"64eb35e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrez les liens avec Enter ou Space, fermez-les avec Escape et naviguez avec les touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1690\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1690\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Le GDPR s'applique-t-il \u00e0 tous les h\u00f4tels ou d\u00e9pend-il du pays ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1690\" class=\"elementor-element elementor-element-811c490 e-con-full e-flex e-con e-child\" data-id=\"811c490\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37790a54 elementor-widget elementor-widget-text-editor\" data-id=\"37790a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le GDPR s'applique g\u00e9n\u00e9ralement dans l'UE\/EEE, mais en dehors de l'UE\/EEE, il peut y avoir des r\u00e9glementations \u00e9quivalentes ou des exigences diff\u00e9rentes. En outre, les h\u00f4tels situ\u00e9s en dehors de l'UE qui traitent des donn\u00e9es de clients europ\u00e9ens peuvent \u00eatre concern\u00e9s au cas par cas. Pour d\u00e9terminer le champ d'application exact, il est prudent de se renseigner aupr\u00e8s d'un conseiller ou d'un DPD.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1691\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1691\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelles informations l'h\u00f4tel doit-il demander lors de l'enregistrement ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1691\" class=\"elementor-element elementor-element-8965142 e-flex e-con-boxed e-con e-child\" data-id=\"8965142\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27fdb16 elementor-widget elementor-widget-text-editor\" data-id=\"27fdb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cela d\u00e9pend du march\u00e9 et des obligations locales, mais en tant que crit\u00e8re op\u00e9rationnel, demandez le minimum n\u00e9cessaire \u00e0 l'objectif poursuivi (fonctionnement, contact, facturation et exigences applicables). \u00c9vitez les donn\u00e9es \u201cpar c\u0153ur\u201d si elles ne sont pas utilis\u00e9es. Dans LEAN, les champs sont configurables et peuvent \u00eatre ajust\u00e9s par march\u00e9 afin de ne pas surcharger l'enregistrement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1692\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1692\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment enregistrer mon consentement \u00e0 recevoir des communications commerciales lors de l'enregistrement ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1692\" class=\"elementor-element elementor-element-100348f e-flex e-con-boxed e-con e-child\" data-id=\"100348f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09b5194 elementor-widget elementor-widget-text-editor\" data-id=\"09b5194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un moyen op\u00e9rationnel est de proposer un choix clair oui\/non et d'enregistrer la pr\u00e9f\u00e9rence de mani\u00e8re tra\u00e7able. Dans le flux d\u00e9crit, cela peut se faire \u00e0 partir de l'application de la r\u00e9ception (le client choisit), du POK (kiosque ou enregistrement virtuel) ou en posant la question \u00e0 la r\u00e9ception et en l'enregistrant dans LEAN sur place. L'essentiel est de pouvoir d\u00e9montrer la pr\u00e9f\u00e9rence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1693\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1693\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Puis-je v\u00e9rifier le consentement par d\u00e9faut en mati\u00e8re de marketing ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1693\" class=\"elementor-element elementor-element-4c9bee1 e-flex e-con-boxed e-con e-child\" data-id=\"4c9bee1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45e0c32 elementor-widget elementor-widget-text-editor\" data-id=\"45e0c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D'une mani\u00e8re g\u00e9n\u00e9rale, le fait de le marquer par d\u00e9faut est souvent une mauvaise pratique, car cela nuit \u00e0 la clart\u00e9 et peut donner lieu \u00e0 des r\u00e9clamations. Il est recommand\u00e9 que le client choisisse explicitement oui\/non et que ce choix soit enregistr\u00e9. Pour les d\u00e9cisions sp\u00e9cifiques relatives \u00e0 la base juridique et \u00e0 la formulation, il est conseill\u00e9 de s'informer aupr\u00e8s des conseils\/DPO en fonction de votre march\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1694\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1694\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qui doit avoir acc\u00e8s aux donn\u00e9es des clients au sein de l'h\u00f4tel ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1694\" class=\"elementor-element elementor-element-c6c1a70 e-flex e-con-boxed e-con e-child\" data-id=\"c6c1a70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90d8e96 elementor-widget elementor-widget-text-editor\" data-id=\"90d8e96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Appliquer le principe de l'acc\u00e8s minimum : chaque r\u00f4le ne doit voir que ce qui est n\u00e9cessaire \u00e0 son travail. Il est conseill\u00e9 d'utiliser des comptes individuels, des r\u00f4les par poste et, si le syst\u00e8me le permet, la tra\u00e7abilit\u00e9 des actions. Cela r\u00e9duit le risque interne et facilite l'audit des incidents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1695\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1695\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que dois-je v\u00e9rifier aupr\u00e8s de mes fournisseurs (OTA, paiements, kiosques, WiFi) ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1695\" class=\"elementor-element elementor-element-f1c23aa e-flex e-con-boxed e-con e-child\" data-id=\"f1c23aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15ccec6 elementor-widget elementor-widget-text-editor\" data-id=\"15ccec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Examinez quelles donn\u00e9es sont partag\u00e9es, dans quel but, comment elles sont prot\u00e9g\u00e9es, qui y a acc\u00e8s et ce qui se passe en cas d'incident ou de changement de fournisseur. Il est \u00e9galement conseill\u00e9 d'examiner les contrats\/conditions (par exemple, les r\u00f4les de traitement et les mesures de s\u00e9curit\u00e9). Cela d\u00e9pend fortement du cas et n\u00e9cessite souvent d'\u00eatre valid\u00e9 par un conseiller.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1696\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1696\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment puis-je savoir si mon h\u00f4tel est \u201cconforme\u201d sans \u00eatre un expert juridique ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1696\" class=\"elementor-element elementor-element-edaa112 e-flex e-con-boxed e-con e-child\" data-id=\"edaa112\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75b66e8 elementor-widget elementor-widget-text-editor\" data-id=\"75b66e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez proc\u00e9der \u00e0 un auto-audit op\u00e9rationnel : cartographie des donn\u00e9es, minimisation lors de l'enregistrement, enregistrement des consentements, r\u00f4les et acc\u00e8s, conservation\/suppression et examen des fournisseurs. Si vous identifiez des risques ou des doutes, la prochaine \u00e9tape r\u00e9aliste consiste \u00e0 valider avec le cabinet de conseil\/l'OPD. L'objectif est d'arriver \u00e0 cet examen avec des processus clairs et des preuves, et non des hypoth\u00e8ses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3517954 elementor-widget elementor-widget-heading\" data-id=\"3517954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous pouvez \u00e9galement \u00eatre int\u00e9ress\u00e9 par<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dac40f meta-visibility-show title_position_default title_hover_border_default title-default img_hover_animation_default meta_position_default grid-hover-overlay-type-always tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"0dac40f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout4-main\"\n\t\t\t id=\"rt-tpg-container-4022610196\"\n\t\t\t data-layout=\"grid-layout4\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout4 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"10487\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"10487\" href=\"https:\/\/leanhotelsystem.com\/fr\/motor-de-reservas-para-hoteles-canal-directo-integracion-pms\/\" class=\"tpg-post-link\" target=\"_self\">                        <img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/01\/Motor-de-reservas-para-hoteles--768x512.webp\"\n                             class=\"rt-img-responsive\"\n                             width=\"768\"\n                             height=\"512\"\n                             alt=\"Moteur de r\u00e9servation d&#039;h\u00f4tels\">\n                        \n                            \n        <\/a>\n                <div class=\"overlay grid-hover-content\"><\/div>\n        \t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"10487\" href=\"https:\/\/leanhotelsystem.com\/fr\/motor-de-reservas-para-hoteles-canal-directo-integracion-pms\/\" class=\"tpg-post-link\" target=\"_self\">Moteur de r\u00e9servation : hub de canaux directs et int\u00e9gration PMS<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t            <span class='date'>\n\t\t\t\t<i class='far fa-calendar-alt'><\/i>                                    <a href=\"https:\/\/leanhotelsystem.com\/fr\/2026\/01\/30\/\">\n\t\t\t\t\t30 janvier 2026\t\t\t\t<\/a>\n                \t\t\t<\/span>\n            \t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"9862\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"9862\" href=\"https:\/\/leanhotelsystem.com\/fr\/ciberseguridad-en-hoteles-has-pensado-en-el-coste-economico-y-humano-de-no-prestar-atencion\/\" class=\"tpg-post-link\" target=\"_self\">                        <img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/10\/ciberseguridad-en-hoteles-768x513.webp\"\n                             class=\"rt-img-responsive\"\n                             width=\"768\"\n                             height=\"513\"\n                             alt=\"la cybers\u00e9curit\u00e9 dans les h\u00f4tels\">\n                        \n                            \n        <\/a>\n                <div class=\"overlay grid-hover-content\"><\/div>\n        \t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"9862\" href=\"https:\/\/leanhotelsystem.com\/fr\/ciberseguridad-en-hoteles-has-pensado-en-el-coste-economico-y-humano-de-no-prestar-atencion\/\" class=\"tpg-post-link\" target=\"_self\">La cybers\u00e9curit\u00e9 dans l'h\u00f4tellerie : avez-vous pens\u00e9 au co\u00fbt \u00e9conomique et humain d'un manque d'attention ?<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t            <span class='date'>\n\t\t\t\t<i class='far fa-calendar-alt'><\/i>                                    <a href=\"https:\/\/leanhotelsystem.com\/fr\/2025\/10\/22\/\">\n\t\t\t\t\t22 octobre 2025\t\t\t\t<\/a>\n                \t\t\t<\/span>\n            \t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"9582\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"9582\" href=\"https:\/\/leanhotelsystem.com\/fr\/blockchain-en-hoteles-aplicaciones-reales-ventajas-y-retos-de-esta-tecnologia\/\" class=\"tpg-post-link\" target=\"_self\">                        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/09\/blockchain-hoteles-768x512.webp\"\n                             class=\"rt-img-responsive\"\n                             width=\"768\"\n                             height=\"512\"\n                             alt=\"h\u00f4tels blockchain\">\n                        \n                            \n        <\/a>\n                <div class=\"overlay grid-hover-content\"><\/div>\n        \t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"9582\" href=\"https:\/\/leanhotelsystem.com\/fr\/blockchain-en-hoteles-aplicaciones-reales-ventajas-y-retos-de-esta-tecnologia\/\" class=\"tpg-post-link\" target=\"_self\">Blockchain dans l'h\u00f4tellerie : applications r\u00e9elles, avantages et d\u00e9fis de cette technologie.<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t            <span class='date'>\n\t\t\t\t<i class='far fa-calendar-alt'><\/i>                                    <a href=\"https:\/\/leanhotelsystem.com\/fr\/2025\/09\/18\/\">\n\t\t\t\t\t18 septembre 2025\t\t\t\t<\/a>\n                \t\t\t<\/span>\n            \t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f29f7f2 e-grid e-con-full e-con e-child\" data-id=\"4f29f7f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce18660 hfe-post-info-layout-inline elementor-widget elementor-widget-post-info-widget\" data-id=\"ce18660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"hfe-post-info-inline hfe-post-info-items hfe-post-info\">\n\t\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-191a4c3 hfe-post-info-inline-item\" itemprop=\"datePublished\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/2025\/09\/18\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-date\">\n\t\t\t\n\t\t\t\t\t\t\t18 septembre 2025\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-da36491 hfe-post-info-inline-item\" itemprop=\"author\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/author\/lean-hotel-system-seo\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 104c-53 0-96 43-96 96s43 96 96 96 96-43 96-96-43-96-96-96zm0 144c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm0-240C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 448c-49.7 0-95.1-18.3-130.1-48.4 14.9-23 40.4-38.6 69.6-39.5 20.8 6.4 40.6 9.6 60.5 9.6s39.7-3.1 60.5-9.6c29.2 1 54.7 16.5 69.6 39.5-35 30.1-80.4 48.4-130.1 48.4zm162.7-84.1c-24.4-31.4-62.1-51.9-105.1-51.9-10.2 0-26 9.6-57.6 9.6-31.5 0-47.4-9.6-57.6-9.6-42.9 0-80.6 20.5-105.1 51.9C61.9 339.2 48 299.2 48 256c0-110.3 89.7-200 200-200s200 89.7 200 200c0 43.2-13.9 83.2-37.3 115.9z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-author\">\n\t\t\t\n\t\t\t\t\t\t\tSyst\u00e8me h\u00f4telier all\u00e9g\u00e9\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-0b41359 hfe-post-info-inline-item\"> \n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-time\">\n\t\t\t\n\t\t\t\t\t\t\t2:35 pm\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f5d1228 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2f5d1228\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/lean-hotels-cars-management-systems\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivez-nous sur Linkedin et ne manquez rien !<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23730ab9 e-con-full e-flex e-con e-child\" data-id=\"23730ab9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1aff749a e-con-full e-flex e-con e-child\" data-id=\"1aff749a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6716f8ac elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6716f8ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9fbbd elementor-widget elementor-widget-heading\" data-id=\"2c9fbbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">DEMANDEZ VOTRE D\u00c9MO AUJOURD'HUI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38f2d10d elementor-widget elementor-widget-text-editor\" data-id=\"38f2d10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment le syst\u00e8me Lean Hotel peut transformer votre entreprise h\u00f4teli\u00e8re<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6357c824 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6357c824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/leanhotelsystem.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DEMANDEZ VOTRE D\u00c9MO GRATUITE !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79b2680a e-con-full e-flex e-con e-child\" data-id=\"79b2680a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-501217af e-con-full e-flex e-con e-child\" data-id=\"501217af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70f435bd elementor-widget elementor-widget-heading\" data-id=\"70f435bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Articles connexes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6260b01 title_position_default title_hover_border_default title-default tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"6260b01\" data-element_type=\"widget\" data-e-type=\"widget\" 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