{"id":10816,"date":"2026-04-14T17:09:30","date_gmt":"2026-04-14T17:09:30","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=10816"},"modified":"2026-04-14T17:17:13","modified_gmt":"2026-04-14T17:17:13","slug":"integrer-lenregistrement-en-ligne-et-en-personne-sans-doubler-le-travail","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/fr\/integrar-check-in-online-presencial-sin-duplicar-trabajo\/","title":{"rendered":"Comment int\u00e9grer l'enregistrement en ligne et sur place sans doubler le travail \u00e0 la r\u00e9ception"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10816\" class=\"elementor elementor-10816\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6de7839f e-con-full e-flex e-con e-parent\" data-id=\"6de7839f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bf523f9 e-con-full e-flex e-con e-child\" data-id=\"bf523f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31044b29 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"31044b29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Fil d&#039;Ariane\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/fr\"><span class=\"hfe-breadcrumbs-text\">Accueil<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31d2e976 elementor-widget elementor-widget-heading\" data-id=\"31d2e976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Comment int\u00e9grer l'enregistrement en ligne et sur place sans doubler le travail \u00e0 la r\u00e9ception<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43bcc208 elementor-widget elementor-widget-text-editor\" data-id=\"43bcc208\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans de nombreux petits h\u00f4tels, l'enregistrement en ligne s'ajoute \u201cpar-dessus\u201d l'enregistrement en personne. Le r\u00e9sultat n'est pas l'efficacit\u00e9, mais le double emploi : les informations sont demand\u00e9es deux fois, les signatures sont r\u00e9p\u00e9t\u00e9es, les facturations sont corrig\u00e9es \u00e0 la derni\u00e8re minute et la r\u00e9ception finit par v\u00e9rifier les r\u00e9servations une par une. Pour que le mod\u00e8le hybride fonctionne, il faut concevoir <strong>un seul flux<\/strong>, avec une source unique de v\u00e9rit\u00e9 et avec clart\u00e9 sur ce qui est fait en ligne et ce qui est valid\u00e9 en comptoir.<\/p><p>L'objectif de ce guide n'est pas de promettre une technologie \u201c magique \u201d, mais de vous aider \u00e0 rationaliser le processus pour r\u00e9duire les files d'attente, les erreurs et le travail en double, tout en conservant la dimension humaine \u00e0 l'arriv\u00e9e.<\/p><p><!-- notionvc: 314123e0-e1b4-42f8-9609-3d1096ab346e --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2011825 elementor-widget elementor-widget-image\" data-id=\"2011825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/CHECK-IN-ONLINE-Y-FISICO-1024x683.webp\" class=\"attachment-large size-large wp-image-10826\" alt=\"S&#039;enregistrer en ligne ou sur place\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/CHECK-IN-ONLINE-Y-FISICO-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/CHECK-IN-ONLINE-Y-FISICO-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/CHECK-IN-ONLINE-Y-FISICO-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/CHECK-IN-ONLINE-Y-FISICO-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/CHECK-IN-ONLINE-Y-FISICO-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/CHECK-IN-ONLINE-Y-FISICO-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-589aeab elementor-widget elementor-widget-heading\" data-id=\"589aeab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le probl\u00e8me typique : deux check-ins = deux processus (et personne ne sait lequel fait autorit\u00e9)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2c36a elementor-widget elementor-widget-text-editor\" data-id=\"1b2c36a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque le online et le pr\u00e9sentiel sont g\u00e9r\u00e9s comme deux voies distinctes, des sympt\u00f4mes tr\u00e8s reconnaissables apparaissent : le client a d\u00e9j\u00e0 rempli des informations et on lui redemande quand m\u00eame; la r\u00e9servation semble \u201cincompl\u00e8te\u201d et quelqu'un doit la v\u00e9rifier manuellement; on signe deux fois \u201cau cas o\u00f9\u201d; on paie en ligne et on paie \u00e0 nouveau \u00e0 l'accueil (ou le paiement reste dans une zone grise); et, pendant les heures de pointe, la frustration augmente car le client s'attendait \u00e0 arriver plus rapidement.<\/p><p>La racine du probl\u00e8me est simple : l'h\u00f4tel ajoute des canaux, mais ne redessine pas le processus. Le mod\u00e8le hybride exige que l'enregistrement en ligne soit un <strong>pr\u00e9parateur<\/strong> s'en aller, ne pas une r\u00e9plique.<\/p><p><!-- notionvc: f45dcbca-7cbb-468f-9e99-6c30003922ea --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b224f4 elementor-widget elementor-widget-heading\" data-id=\"0b224f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Principe de base : une seule source de v\u00e9rit\u00e9 et un \u00e9tat clair de l'enregistrement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c294ee elementor-widget elementor-widget-text-editor\" data-id=\"5c294ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour \u00e9viter les doublons, tout ce que le client fait en ligne doit aboutir \u00e0 un <strong>enregistrement unique<\/strong> (la r\u00e9servation et\/ou la fiche du client). Et, en plus, l'h\u00f4tel a besoin d'un simple \u201c feu tricolore \u201d : un \u00e9tat qui indique clairement o\u00f9 en est chaque arriv\u00e9e.<\/p><p>Cet \u00e9tat ne doit pas \u00eatre complexe. L'important est que toute personne de l'\u00e9quipe puisse regarder une r\u00e9servation et comprendre, en quelques secondes, si elle est pr\u00eate pour un enregistrement rapide ou si elle n\u00e9cessite une assistance.<\/p><p><!-- notionvc: 62402afd-4111-4e81-8535-545f51871750 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4a8a8f elementor-widget elementor-widget-image\" data-id=\"b4a8a8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/lo-mejor-y-lo-peor-de-contratar-lena-hotel-system-1024x576.webp\" class=\"attachment-large size-large wp-image-10825\" alt=\"Le meilleur et le pire de l&#039;embauche de Lena Hotel System\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/lo-mejor-y-lo-peor-de-contratar-lena-hotel-system-1024x576.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/lo-mejor-y-lo-peor-de-contratar-lena-hotel-system-300x169.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/lo-mejor-y-lo-peor-de-contratar-lena-hotel-system-768x432.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/lo-mejor-y-lo-peor-de-contratar-lena-hotel-system-1536x864.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/lo-mejor-y-lo-peor-de-contratar-lena-hotel-system-18x10.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/lo-mejor-y-lo-peor-de-contratar-lena-hotel-system.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6947f83 elementor-widget elementor-widget-heading\" data-id=\"6947f83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tats minimaux \u00e0 d\u00e9finir (et ce que chacun signifie)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1568421 elementor-widget elementor-widget-text-editor\" data-id=\"1568421\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un ensemble pratique pour un petit h\u00f4tel pourrait \u00eatre :<\/p><ul><li><strong>En attente de donn\u00e9es<\/strong>: il manque des informations de base pour pr\u00e9parer l'arriv\u00e9e.<\/li><li><strong>Donn\u00e9es compl\u00e8tes (en ligne)<\/strong>: L'h\u00f4te a d\u00e9j\u00e0 compl\u00e9t\u00e9 ce qui \u00e9tait demand\u00e9 ; il ne faut pas le lui redemander.<\/li><li><strong>En attente de v\u00e9rification<\/strong>: l'identit\u00e9 et\/ou le paiement doivent \u00eatre valid\u00e9s conform\u00e9ment \u00e0 la proc\u00e9dure.<\/li><li><strong>Enregistrement termin\u00e9<\/strong>: arriv\u00e9e ferm\u00e9e, cl\u00e9s remises, enregistrement effectu\u00e9.<\/li><li><strong>Incidence \/ assistance requise<\/strong>: il y a quelque chose qui interrompt le flux (paiement \u00e9chou\u00e9, divergence, cas particulier).<\/li><\/ul><p>Avec cela, l'\u00e9quipe \u00e9vite le \u201cje ne sais pas s'il est fait\u201d qui d\u00e9clenche la duplicit\u00e9.<\/p><p><!-- notionvc: b653cc29-670c-4ce5-bc43-b5bfcfcb6131 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1052ea elementor-widget elementor-widget-heading\" data-id=\"d1052ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce qui doit \u00eatre fait en ligne et ce qui doit \u00eatre r\u00e9serv\u00e9 au comptoir<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37ecc12 elementor-widget elementor-widget-text-editor\" data-id=\"37ecc12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La fa\u00e7on la plus efficace de diviser les t\u00e2ches est par objectif : en ligne pour collecter et pr\u00e9parer ; en personne pour valider et r\u00e9soudre les exceptions.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95ce8a4 elementor-widget elementor-widget-heading\" data-id=\"95ce8a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">En ligne\u00a0: donn\u00e9es, pr\u00e9f\u00e9rences et paiements (ce qui vous fait gagner de vraies minutes)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17b5567 elementor-widget elementor-widget-text-editor\" data-id=\"17b5567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lors de l'enregistrement en ligne, il est judicieux d'inclure ce qui prend du temps au comptoir et peut \u00eatre compl\u00e9t\u00e9 sans pr\u00e9judice : donn\u00e9es\/documentation requises, heure d'arriv\u00e9e\/d\u00e9part estim\u00e9e, pr\u00e9f\u00e9rences de base, acceptation des conditions et, si votre politique le d\u00e9finit, paiement ou acompte. Des ventes additionnelles optionnelles peuvent \u00e9galement \u00eatre int\u00e9gr\u00e9es, \u00e0 condition qu'elles ne transforment pas le processus en un \u201cformulaire infini\u201d.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-461b519 elementor-widget elementor-widget-heading\" data-id=\"461b519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9sentiel : v\u00e9rification rapide, accueil et r\u00e9solution des cas particuliers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f82e339 elementor-widget elementor-widget-text-editor\" data-id=\"f82e339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 la r\u00e9ception, l'attention doit \u00eatre br\u00e8ve et humaine : valider l'identit\u00e9 selon la proc\u00e9dure, remettre les cl\u00e9s, donner une explication courte et utile (acc\u00e8s, horaires cl\u00e9s) et r\u00e9soudre les exceptions. C'est l\u00e0 qu'interviennent les cas tels que la facturation d'entreprise, les groupes, les besoins sp\u00e9ciaux, les changements de derni\u00e8re minute ou les incidents que le syst\u00e8me en ligne ne peut pas r\u00e9soudre.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a284405 elementor-widget elementor-widget-heading\" data-id=\"a284405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le flux hybride recommand\u00e9 \u00e9tape par \u00e9tape<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f80ace1 elementor-widget elementor-widget-text-editor\" data-id=\"f80ace1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un plan directeur applicable dans un petit h\u00f4tel suit g\u00e9n\u00e9ralement cet ordre :<\/p><ol><li>La r\u00e9servation est entr\u00e9e dans le syst\u00e8me.<\/li><li>Si une enregistrement en ligne est possible, il est envoy\u00e9 (pas \u00e0 tous, sans discrimination).<\/li><li>Le client compl\u00e8te les donn\u00e9es et le statut passe \u00e0 \u201cDonn\u00e9es compl\u00e9t\u00e9es\u201d.<\/li><li>La r\u00e9ception v\u00e9rifie uniquement ce qui est dans \u201cEn attente\u201d ou \u201cIncident\u201d, pas toutes les r\u00e9servations.<\/li><li>\u00c0 l'arriv\u00e9e, une v\u00e9rification rapide est effectu\u00e9e et l'enregistrement est finalis\u00e9 en 1 \u00e0 2 minutes si tout est conforme.<\/li><li>Il reste une trace et une tra\u00e7abilit\u00e9\u00a0: qui a valid\u00e9, ce qui a \u00e9t\u00e9 factur\u00e9 et s'il y a eu des exceptions.<\/li><\/ol><p>Cette approche transforme le online en un filtre qui r\u00e9duit le travail, et non en un g\u00e9n\u00e9rateur de back-office.<\/p><p><!-- notionvc: 5efec838-9efc-4af8-a55c-c20087289feb --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb46c49 elementor-widget elementor-widget-heading\" data-id=\"bb46c49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Point critique : \u201c\u00a0r\u00e9vision pr\u00e9alable\u00a0\u201d de r\u00e9ception sans examiner toutes les r\u00e9servations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af4236 elementor-widget elementor-widget-text-editor\" data-id=\"0af4236\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La r\u00e9vision pr\u00e9alable devrait \u00eatre une exception. Une pratique utile consiste \u00e0 r\u00e9server 10 \u00e0 15 minutes par jour pour examiner uniquement les arriv\u00e9es du lendemain et filtrer : ce qui est incomplet, ce qui a des alertes, ce qui a des changements r\u00e9cents. Si l'\u00e9quipe s'oblige \u00e0 r\u00e9viser toutes les r\u00e9servations, la fonction en ligne cesse de faire gagner du temps.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1997bf elementor-widget elementor-widget-heading\" data-id=\"f1997bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment \u00e9viter les 5 doublons les plus courants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c633279 elementor-widget elementor-widget-text-editor\" data-id=\"c633279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'int\u00e9gration \u00e9choue toujours aux m\u00eames points. Ici, l'approche est \u201cprobl\u00e8me \u2192 cause \u2192 solution de processus\u201d.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c5f755 elementor-widget elementor-widget-heading\" data-id=\"4c5f755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Duplicado 1: documents et donn\u00e9es demand\u00e9s deux fois<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25ca5a8 elementor-widget elementor-widget-text-editor\" data-id=\"25ca5a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Probl\u00e8me :<\/strong> l'invit\u00e9 a d\u00e9j\u00e0 termin\u00e9, mais la r\u00e9ception redemande.<\/p><p><strong>Cause :<\/strong> l'\u00e9tat n'est pas clair ou la donn\u00e9e n'est pas fiable.<\/p><p><strong>Solution :<\/strong> \u00e9tats + liste de contr\u00f4le : si c'est \u201c Donn\u00e9es compl\u00e8tes \u201d, au comptoir, seule l'identit\u00e9 est valid\u00e9e selon la proc\u00e9dure, sans r\u00e9p\u00e9ter les formulaires.<\/p><p><!-- notionvc: 956058e8-8fa4-4359-b4d2-3dd7eadcbca8 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89783ad elementor-widget elementor-widget-heading\" data-id=\"89783ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Dupliqu\u00e9 2 : signature\/acceptation r\u00e9p\u00e9t\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-029b0b2 elementor-widget elementor-widget-text-editor\" data-id=\"029b0b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Probl\u00e8me :<\/strong> L'invit\u00e9 accepte\/signe en ligne et on lui demande ensuite de signer \u00e0 nouveau.<\/p><p><strong>Cause :<\/strong> le point unique d'acceptation n'est pas d\u00e9fini.<\/p><p><strong>Solution :<\/strong> d\u00e9cider d'un unique moment principal (en ligne ou en pr\u00e9sentiel) et r\u00e9server l'exception pour des cas concrets (par exemple, lorsque le processus en ligne n'a pas \u00e9t\u00e9 finalis\u00e9 ou en cas d'incident).<\/p><p><!-- notionvc: 25679050-4c20-4f3e-b92b-b2145b8a1b1e --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-376d5cf elementor-widget elementor-widget-heading\" data-id=\"376d5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Doublon 3 : pr\u00e9l\u00e8vements incoh\u00e9rents (en ligne vs guichet)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2311db7 elementor-widget elementor-widget-text-editor\" data-id=\"2311db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Probl\u00e8me :<\/strong> paiements en attente, frais doubles ou montants incorrects.<\/p><p><strong>Cause :<\/strong> Il n'est pas d\u00e9cid\u00e9 ce qui est factur\u00e9, o\u00f9 et comment c'est enregistr\u00e9.<\/p><p><strong>Solution :<\/strong> D\u00e9finir des r\u00e8gles simples : ce qui est factur\u00e9 en ligne (si applicable), ce qui est factur\u00e9 sur place, ce qui constitue un d\u00e9p\u00f4t\/une caution et comment cela se refl\u00e8te dans le registre unique. Toujours avec coh\u00e9rence des montants et des politiques.<\/p><p><!-- notionvc: 6600d036-0825-4a3d-bcac-f763a934e0db --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a110ab8 elementor-widget elementor-widget-heading\" data-id=\"a110ab8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Duplicado 4 : messages en double (OTA + h\u00f4tel + rappels)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cca6b3 elementor-widget elementor-widget-text-editor\" data-id=\"4cca6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Probl\u00e8me :<\/strong> L'invit\u00e9 re\u00e7oit trop de messages et est confus.<\/p><p><strong>Cause :<\/strong> il n'y a pas de strat\u00e9gie de cadence ni de consolidation.<\/p><p><strong>Solution :<\/strong> r\u00e9duire les impacts, consolider en un message utile (par exemple, un lien avec des actions) et utiliser des rappels conditionnels uniquement si quelque chose doit \u00eatre compl\u00e9t\u00e9.<\/p><p><!-- notionvc: fa9b4e3e-5794-4414-ac22-00ba29de738e --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-535cb49 elementor-widget elementor-widget-heading\" data-id=\"535cb49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Duplicado 5 : m\u00eame client \u201cg\u00e9r\u00e9\u201d par deux personnes sans coordination<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39aad82 elementor-widget elementor-widget-text-editor\" data-id=\"39aad82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Probl\u00e8me :<\/strong> deux personnes font la m\u00eame chose ou prennent des d\u00e9cisions diff\u00e9rentes.<\/p><p><strong>Cause :<\/strong> Il n'y a pas de propri\u00e9t\u00e9 claire ni de notes internes.<\/p><p><strong>Solution :<\/strong> R\u00f4les minimums : qui v\u00e9rifie les t\u00e2ches en attente, qui valide les enregistrements d'arriv\u00e9e, qui g\u00e8re les incidents ; et courtes notes internes pour la continuit\u00e9 du service.<\/p><p><!-- notionvc: 8d46b012-ee22-491b-b717-122e4aa517a9 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fce0b2c elementor-widget elementor-widget-heading\" data-id=\"fce0b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conception par sc\u00e9narios : comment g\u00e9rer les cas qui brisent le flux<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19cb0a7 elementor-widget elementor-widget-image\" data-id=\"19cb0a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/check-in-para-hoteles-1024x683.webp\" class=\"attachment-large size-large wp-image-10824\" alt=\"enregistrez-vous dans les h\u00f4tels\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/check-in-para-hoteles-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/check-in-para-hoteles-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/check-in-para-hoteles-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/check-in-para-hoteles-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/check-in-para-hoteles-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/check-in-para-hoteles-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7ef08 elementor-widget elementor-widget-text-editor\" data-id=\"9e7ef08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le mod\u00e8le hybride fonctionne s'il dispose de \u201csorties\u201d pour les exceptions. Sc\u00e9narios typiques :<\/p><ul><li><strong>Arriv\u00e9es tardives :<\/strong> instructions claires et processus d'acc\u00e8s ; \u00e9viter de d\u00e9pendre de l'improvisation.<\/li><li><strong>Groupes<\/strong> pr\u00e9-recueillir les donn\u00e9es lorsque possible et cloturer en bloc avec un responsable.<\/li><li><strong>Entreprise avec facture :<\/strong> proc\u00e9dure d\u00e9finie de donn\u00e9es fiscales et d'autorisation\u00a0; ne pas improviser \u00e0 la r\u00e9ception.<\/li><li><strong>Mineurs\u00a0:<\/strong> validations suppl\u00e9mentaires selon la r\u00e9glementation\/proc\u00e9dure interne.<\/li><li><strong>Carte tierce:<\/strong> politique claire et v\u00e9rification selon les crit\u00e8res de l'h\u00f4tel.<\/li><li><strong>R\u00e9servations modifi\u00e9es le jour m\u00eame :<\/strong> signal d'alerte pour r\u00e9vision rapide.<\/li><\/ul><p><!-- notionvc: b19a7d1e-283e-4c9b-8f7f-73f20e090795 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7debe elementor-widget elementor-widget-heading\" data-id=\"6d7debe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Plan B : quand passer du mode en ligne \u00e0 l'enregistrement assist\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec5c99 elementor-widget elementor-widget-text-editor\" data-id=\"6ec5c99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Signaux pour activer l'assistance : donn\u00e9es incompl\u00e8tes, document invalide ou non v\u00e9rifiable, paiement \u00e9chou\u00e9, divergences de nom\/conditions, r\u00e9servation avec besoins sp\u00e9ciaux ou tout incident n\u00e9cessitant un jugement humain. Le plan B \u00e9vite que le client ne reste bloqu\u00e9 et prot\u00e8ge l'exp\u00e9rience.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-191a1be elementor-widget elementor-widget-heading\" data-id=\"191a1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Organisation de l'\u00e9quipe : r\u00f4les, listes de contr\u00f4le et formation minimale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122aa68 elementor-widget elementor-widget-text-editor\" data-id=\"122aa68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour que le syst\u00e8me ne d\u00e9pende pas d'une personne, d\u00e9finissez des r\u00f4les simples et durables\u00a0:<\/p><ul><li><strong>Qui v\u00e9rifie les rappels<\/strong> (fen\u00eatre quotidienne courte).<\/li><li><strong>Qui ferme les arriv\u00e9es<\/strong> au tour.<\/li><li><strong>Qui g\u00e8re les incidents<\/strong> et quand elle monte.<\/li><\/ul><p>Accompagnez-le de proc\u00e9dures op\u00e9rationnelles normalis\u00e9es d'une page : enregistrement rapide, v\u00e9rification, encaissements, changements de chambre, incidents. Et un script d'accueil bref : juste ce qu'il faut pour maintenir le contact humain sans allonger les files d'attente.<\/p><p><!-- notionvc: 415f2f47-591d-4d8b-8aba-7f729255cb6b --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db4fc51 elementor-widget elementor-widget-heading\" data-id=\"db4fc51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00e9triques pour v\u00e9rifier que vous ne dupliquez pas le travail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66b55c8 elementor-widget elementor-widget-text-editor\" data-id=\"66b55c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il n'est pas n\u00e9cessaire d'avoir un tableau de bord complexe. Avec ces indicateurs, vous pouvez d\u00e9j\u00e0 voir si l'hybride fonctionne :<\/p><ul><li>% de enregistrements en ligne compl\u00e9t\u00e9s.<\/li><li>Temps moyen au comptoir (surtout aux heures de pointe).<\/li><li>Nombre d'incidents pour donn\u00e9es incompl\u00e8tes ou dupliqu\u00e9es.<\/li><li>Nombre de recouvrements corrig\u00e9s ou d'\u00e9carts de montant.<\/li><li>Plaintes concernant le processus d'enregistrement et les files d'attente pendant les heures de pointe.<\/li><\/ul><p>Si en ligne augmente et que le temps au comptoir ne diminue pas, il s'agit g\u00e9n\u00e9ralement d'une duplication ou d'une r\u00e9vision massive.<\/p><p><!-- notionvc: 2c10b7cb-afb5-4bc4-98ee-93a169af2c61 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f861bd8 elementor-widget elementor-widget-heading\" data-id=\"f861bd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Erreurs courantes lors de l'int\u00e9gration en ligne + pr\u00e9sentiel (et comment les \u00e9viter)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dcb98e elementor-widget elementor-widget-text-editor\" data-id=\"9dcb98e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les d\u00e9faillances typiques sont de lancer le syst\u00e8me en ligne sans \u00e9tats clairs, de ne pas d\u00e9cider quoi faire o\u00f9, de r\u00e9viser toutes les r\u00e9servations, de ne pas avoir de plan B, de dupliquer les communications et de ne pas former l'\u00e9quipe au nouveau flux. La pr\u00e9vention est de revenir au principe de base : flux unique, \u00e9tats, r\u00e9vision par exception et r\u00f4les clairs.<\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57032ce elementor-widget elementor-widget-heading\" data-id=\"57032ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes sur l'int\u00e9gration de l'enregistrement en ligne et en personne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c68d5 elementor-widget elementor-widget-n-accordion\" data-id=\"f4c68d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrez les liens avec Enter ou Space, fermez-les avec Escape et naviguez avec les touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2560\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2560\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que doit faire le client en ligne et que dois-je faire \u00e0 la r\u00e9ception ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2560\" class=\"elementor-element elementor-element-8569d76 e-con-full e-flex e-con e-child\" data-id=\"8569d76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-543b047 elementor-widget elementor-widget-text-editor\" data-id=\"543b047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La capacit\u00e9 d'adaptation permet aux \u00e9quipes de vente d'ajuster leurs strat\u00e9gies en fonction des tendances et des pr\u00e9f\u00e9rences des clients. Dans un march\u00e9 en constante \u00e9volution, il est essentiel que l'\u00e9quipe de vente r\u00e9ponde rapidement aux attentes des clients, afin de maximiser les opportunit\u00e9s de conversion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2561\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2561\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment puis-je \u00e9viter de demander des documents deux fois ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2561\" class=\"elementor-element elementor-element-af7889b e-con-full e-flex e-con e-child\" data-id=\"af7889b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0442544 elementor-widget elementor-widget-text-editor\" data-id=\"0442544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9finir les statuts de l'enregistrement et une liste de contr\u00f4le de v\u00e9rification. Si la r\u00e9servation est dans \u201c Donn\u00e9es compl\u00e8tes (en ligne) \u201d, au comptoir, aucun formulaire n'est r\u00e9p\u00e9t\u00e9 : l'identit\u00e9 est valid\u00e9e selon la proc\u00e9dure et l'enregistrement est cl\u00f4tur\u00e9. Le duplicata appara\u00eet lorsqu'il n'y a pas de statut visible ou lorsque l'\u00e9quipe n'a pas confiance dans ce qui est d\u00e9j\u00e0 enregistr\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2562\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2562\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que faire si le client ne termine pas l'enregistrement en ligne ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2562\" class=\"elementor-element elementor-element-ea40a3d e-con-full e-flex e-con e-child\" data-id=\"ea40a3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be6a467 elementor-widget elementor-widget-text-editor\" data-id=\"be6a467\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Activez un plan B : check-in assist\u00e9 \u00e0 la r\u00e9ception et priorit\u00e9 pour les \u00e9l\u00e9ments en attente afin d'\u00e9viter les files d'attente. Si votre strat\u00e9gie le permet, envoyez un rappel conditionnel avant l'arriv\u00e9e (uniquement \u00e0 ceux qui ne l'ont pas compl\u00e9t\u00e9) et gardez le processus en personne pr\u00eat \u00e0 se conclure rapidement. L'objectif est la fluidit\u00e9, pas de \u201cforcer\u201d l'online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2563\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2563\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment g\u00e9rer les paiements pour \u00e9viter les erreurs entre en ligne et au comptoir ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2563\" class=\"elementor-element elementor-element-f5b9c5f e-con-full e-flex e-con e-child\" data-id=\"f5b9c5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-747b7a5 elementor-widget elementor-widget-text-editor\" data-id=\"747b7a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9finissez clairement ce qui est factur\u00e9 en ligne et ce qui est factur\u00e9 sur place (s\u00e9jour, caution, extras) et assurez-vous que tout est enregistr\u00e9 en un seul endroit. \u00c9vitez de facturer la m\u00eame chose \u00e0 deux endroits et v\u00e9rifiez la coh\u00e9rence des montants et des politiques. En cas de divergences, c'est souvent d\u00fb \u00e0 un manque de r\u00e8gles ou \u00e0 des enregistrements incomplets dans le flux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2564\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2564\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les KPIs minimums pour savoir si l'hybride fonctionne ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2564\" class=\"elementor-element elementor-element-9d848a3 e-con-full e-flex e-con e-child\" data-id=\"9d848a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2d2281 elementor-widget elementor-widget-text-editor\" data-id=\"e2d2281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9finissez clairement ce qui est factur\u00e9 en ligne et ce qui est factur\u00e9 sur place (s\u00e9jour, caution, extras) et assurez-vous que tout est enregistr\u00e9 en un seul endroit. \u00c9vitez de facturer la m\u00eame chose \u00e0 deux endroits et v\u00e9rifiez la coh\u00e9rence des montants et des politiques. En cas de divergences, c'est souvent d\u00fb \u00e0 un manque de r\u00e8gles ou \u00e0 des enregistrements incomplets dans le flux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-194321e4 elementor-widget elementor-widget-text-editor\" data-id=\"194321e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trois m\u00e9triques suffisent g\u00e9n\u00e9ralement : le pourcentage d'enregistrement en ligne termin\u00e9, le temps moyen au comptoir (surtout aux heures de pointe) et le nombre d'incidents\/corrections (donn\u00e9es r\u00e9p\u00e9t\u00e9es, paiements corrig\u00e9s, signatures dupliqu\u00e9es). Si le taux de compl\u00e9tion en ligne augmente et que les temps et les incidents diminuent, le flux unique fonctionne.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63a5149a elementor-widget elementor-widget-heading\" data-id=\"63a5149a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous pouvez \u00e9galement \u00eatre int\u00e9ress\u00e9 par<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9c3124 meta-visibility-show title_position_default title_hover_border_default title-default img_hover_animation_default meta_position_default grid-hover-overlay-type-always tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"5b9c3124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout4-main\"\n\t\t\t id=\"rt-tpg-container-872861334\"\n\t\t\t data-layout=\"grid-layout4\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout4 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7278\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7278\" href=\"https:\/\/leanhotelsystem.com\/fr\/a-que-hora-se-hace-el-check-in-en-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">                        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/12\/a-que-hora-se-hace-el-chek-in-de-un-hotel-768x512.webp\"\n                             class=\"rt-img-responsive\"\n                             width=\"768\"\n                             height=\"512\"\n                             alt=\"\u00e0 quelle heure se pr\u00e9sente-t-on \u00e0 l&#039;h\u00f4tel ?\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t        <div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7278\" href=\"https:\/\/leanhotelsystem.com\/fr\/a-que-hora-se-hace-el-check-in-en-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">\u00c0 quelle heure dois-je me pr\u00e9senter \u00e0 l'h\u00f4tel ?<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t            <span class='date'>\n\t\t\t\t<i class='far fa-calendar-alt'><\/i>\t\t\t\t                    <a href=\"https:\/\/leanhotelsystem.com\/fr\/2024\/12\/05\/\">\n\t\t\t\t\t5 d\u00e9cembre 2024\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7108\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7108\" href=\"https:\/\/leanhotelsystem.com\/fr\/que-es-el-check-in-de-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">                        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/10\/Portada-768x512.webp\"\n                             class=\"rt-img-responsive\"\n                             width=\"768\"\n                             height=\"512\"\n                             alt=\"qu&#039;est-ce que l&#039;enregistrement \u00e0 l&#039;h\u00f4tel ?\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t        <div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7108\" href=\"https:\/\/leanhotelsystem.com\/fr\/que-es-el-check-in-de-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">Qu'est-ce que l'enregistrement \u00e0 l'h\u00f4tel ?<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t            <span class='date'>\n\t\t\t\t<i class='far fa-calendar-alt'><\/i>\t\t\t\t                    <a href=\"https:\/\/leanhotelsystem.com\/fr\/2024\/10\/22\/\">\n\t\t\t\t\t22 octobre 2024\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"6319\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"6319\" href=\"https:\/\/leanhotelsystem.com\/fr\/como-se-hace-el-check-in-de-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">                        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/08\/recepcion-768x512.webp\"\n                             class=\"rt-img-responsive\"\n                             width=\"768\"\n                             height=\"512\"\n                             alt=\"Comment puis-je m&#039;enregistrer dans un h\u00f4tel ?\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t        <div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"6319\" href=\"https:\/\/leanhotelsystem.com\/fr\/como-se-hace-el-check-in-de-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">Comment puis-je m'enregistrer dans un h\u00f4tel ?<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t            <span class='date'>\n\t\t\t\t<i class='far fa-calendar-alt'><\/i>\t\t\t\t                    <a href=\"https:\/\/leanhotelsystem.com\/fr\/2024\/08\/21\/\">\n\t\t\t\t\t21 ao\u00fbt 2024\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c0b16c2 e-grid e-con-full e-con e-child\" data-id=\"1c0b16c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb17ad1 hfe-post-info-layout-inline elementor-widget elementor-widget-post-info-widget\" data-id=\"6eb17ad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"hfe-post-info-inline hfe-post-info-items hfe-post-info\">\n\t\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-191a4c3 hfe-post-info-inline-item\" itemprop=\"datePublished\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/2024\/08\/21\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-date\">\n\t\t\t\n\t\t\t\t\t\t\t21 ao\u00fbt 2024\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-da36491 hfe-post-info-inline-item\" itemprop=\"author\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/fr\/author\/lean-hotel-system-seo\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 104c-53 0-96 43-96 96s43 96 96 96 96-43 96-96-43-96-96-96zm0 144c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm0-240C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 448c-49.7 0-95.1-18.3-130.1-48.4 14.9-23 40.4-38.6 69.6-39.5 20.8 6.4 40.6 9.6 60.5 9.6s39.7-3.1 60.5-9.6c29.2 1 54.7 16.5 69.6 39.5-35 30.1-80.4 48.4-130.1 48.4zm162.7-84.1c-24.4-31.4-62.1-51.9-105.1-51.9-10.2 0-26 9.6-57.6 9.6-31.5 0-47.4-9.6-57.6-9.6-42.9 0-80.6 20.5-105.1 51.9C61.9 339.2 48 299.2 48 256c0-110.3 89.7-200 200-200s200 89.7 200 200c0 43.2-13.9 83.2-37.3 115.9z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-author\">\n\t\t\t\n\t\t\t\t\t\t\tSyst\u00e8me h\u00f4telier all\u00e9g\u00e9\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-0b41359 hfe-post-info-inline-item\"> \n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-time\">\n\t\t\t\n\t\t\t\t\t\t\t7:52 heures\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5a73bd elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7e5a73bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/lean-hotels-cars-management-systems\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivez-nous sur Linkedin et ne manquez rien !<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49c6b506 e-con-full e-flex e-con e-child\" data-id=\"49c6b506\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5dc1f669 e-con-full e-flex e-con e-child\" data-id=\"5dc1f669\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-424f4cd elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"424f4cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65181589 elementor-widget elementor-widget-heading\" data-id=\"65181589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">DEMANDEZ VOTRE D\u00c9MO AUJOURD'HUI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65f60218 elementor-widget elementor-widget-text-editor\" data-id=\"65f60218\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment le syst\u00e8me Lean Hotel peut transformer votre entreprise h\u00f4teli\u00e8re<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-710ff393 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"710ff393\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/leanhotelsystem.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DEMANDEZ VOTRE D\u00c9MO GRATUITE !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-294cdcc3 e-con-full e-flex e-con e-child\" data-id=\"294cdcc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-53a5f221 e-con-full e-flex e-con e-child\" data-id=\"53a5f221\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78a07b3d elementor-widget elementor-widget-heading\" data-id=\"78a07b3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Articles connexes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9ba52 title_position_default title_hover_border_default title-default tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"a9ba52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout1-main\"\n\t\t\t id=\"rt-tpg-container-2890247226\"\n\t\t\t data-layout=\"grid-layout1\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout1 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t<div class=\"rt-col-md-12 rt-col-sm-6 rt-col-xs-12 default rt-grid-item post-7278 post type-post status-publish format-standard has-post-thumbnail hentry category-check-in-hotelero category-experiencia-del-huesped category-procesos-de-llegada tag-lean-hotel-system\"        data-id=\"7278\">\n    <div class=\"rt-holder tpg-post-holder\">\n        <div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7278\" href=\"https:\/\/leanhotelsystem.com\/fr\/a-que-hora-se-hace-el-check-in-en-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">\u00c0 quelle heure dois-je me pr\u00e9senter \u00e0 l'h\u00f4tel ?<\/a><\/h3><\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t        <\/div>\n    <\/div>\n<\/div>\n<div class=\"rt-col-md-12 rt-col-sm-6 rt-col-xs-12 default rt-grid-item post-7108 post type-post status-publish format-standard has-post-thumbnail hentry category-check-in-hotelero category-experiencia-del-huesped category-procesos-de-llegada tag-lean-hotel-system\"        data-id=\"7108\">\n    <div class=\"rt-holder tpg-post-holder\">\n        <div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7108\" href=\"https:\/\/leanhotelsystem.com\/fr\/que-es-el-check-in-de-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">Qu'est-ce que l'enregistrement \u00e0 l'h\u00f4tel ?<\/a><\/h3><\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t        <\/div>\n    <\/div>\n<\/div>\n<div class=\"rt-col-md-12 rt-col-sm-6 rt-col-xs-12 default rt-grid-item post-6319 post type-post status-publish format-standard has-post-thumbnail hentry category-check-in-hotelero category-experiencia-del-huesped category-procesos-de-llegada tag-lean-hotel-system\"        data-id=\"6319\">\n    <div class=\"rt-holder tpg-post-holder\">\n        <div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"6319\" href=\"https:\/\/leanhotelsystem.com\/fr\/como-se-hace-el-check-in-de-un-hotel\/\" class=\"tpg-post-link\" target=\"_self\">Comment puis-je m'enregistrer dans un h\u00f4tel ?<\/a><\/h3><\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t        <\/div>\n    <\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio C\u00f3mo integrar el check-in online y el presencial sin duplicar trabajo en recepci\u00f3n En muchos hoteles peque\u00f1os el check-in [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":10827,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[127,124,125],"tags":[42],"class_list":["post-10816","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-check-in-hotelero","category-experiencia-del-huesped","category-procesos-de-llegada","tag-lean-hotel-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Check-in online y presencial: int\u00e9gralos sin duplicar trabajo \ud83c\udfe8\u2705<\/title>\n<meta name=\"description\" content=\"Gu\u00eda para hoteles peque\u00f1os: c\u00f3mo combinar check-in online y en recepci\u00f3n con un flujo \u00fanico, roles claros y puntos de control para evitar datos duplicados, errores y colas. \ud83d\udcf2\" \/>\n<meta name=\"robots\" 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