{"id":7236,"date":"2024-11-22T16:03:24","date_gmt":"2024-11-22T16:03:24","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=7236"},"modified":"2025-12-09T19:40:26","modified_gmt":"2025-12-09T19:40:26","slug":"vous-savez-que-vous-pouvez-ameliorer-votre-reputation-en-ligne-en-ameliorant-les-commentaires-sur-votre-hotel","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/","title":{"rendered":"Saviez-vous que vous pouvez am\u00e9liorer votre r\u00e9putation en ligne en am\u00e9liorant les commentaires sur vos h\u00f4tels ?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7236\" class=\"elementor elementor-7236\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70ad6e6 e-flex e-con-boxed e-con e-parent\" data-id=\"70ad6e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2ad3e elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"ca2ad3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Fil d&#039;Ariane\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/fr\"><span class=\"hfe-breadcrumbs-text\">Accueil<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74c85b0 elementor-widget elementor-widget-heading\" data-id=\"74c85b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Saviez-vous que vous pouvez am\u00e9liorer la r\u00e9putation en ligne de votre h\u00f4tel en optimisant vos commentaires ?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baaa91f elementor-widget elementor-widget-text-editor\" data-id=\"baaa91f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La r\u00e9putation en ligne est votre carte de visite sur le march\u00e9 de l'h\u00f4tellerie. Le fait de stimuler les avis des clients et de les mettre en avant sur des plateformes telles que Google, TripAdvisor ou Booking permet non seulement d'attirer de nouveaux clients, mais aussi d'accro\u00eetre le prestige et la rentabilit\u00e9 de votre \u00e9tablissement. Transformer les exp\u00e9riences de vos clients en avis positifs est plus facile qu'il n'y para\u00eet si vous appliquez les bonnes strat\u00e9gies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ec696c elementor-widget elementor-widget-image\" data-id=\"5ec696c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1024x683.webp\" class=\"attachment-large size-large wp-image-7237\" alt=\"GESTION DES REVUES EN LIGNE pour les h\u00f4tels\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-404cefe elementor-widget elementor-widget-heading\" data-id=\"404cefe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avant d'aller plus loin, savez-vous ce qu'est la r\u00e9putation en ligne d'un h\u00f4tel ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-076abda elementor-widget elementor-widget-text-editor\" data-id=\"076abda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La r\u00e9putation en ligne est la perception publique de votre h\u00f4tel, bas\u00e9e sur les exp\u00e9riences que vos clients partagent sur les plateformes num\u00e9riques. Il s'agit notamment des avis, des \u00e9valuations et des mentions sur les sites sp\u00e9cialis\u00e9s et les m\u00e9dias sociaux. Une bonne r\u00e9putation permet non seulement d'attirer de nouveaux clients, mais aussi de fid\u00e9liser les clients existants.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b9af40 elementor-widget elementor-widget-heading\" data-id=\"9b9af40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les commentaires en ligne am\u00e9liorent-ils vraiment le statut de mon h\u00f4tel ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0518bf elementor-widget elementor-widget-text-editor\" data-id=\"b0518bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La r\u00e9ponse est un oui retentissant. Les avis ont un impact direct sur les d\u00e9cisions des voyageurs. Des \u00e9tudes montrent que plus de 80% des clients lisent les avis avant de r\u00e9server. Des notes \u00e9lev\u00e9es et des avis positifs augmentent consid\u00e9rablement les chances d'attirer de nouveaux clients. En outre, les avis refl\u00e8tent des aspects cl\u00e9s tels que :<\/p><ul><li>Qualit\u00e9 du service.<\/li><li>\u00c9tat des installations.<\/li><li>Rapport qualit\u00e9-prix.<\/li><\/ul><p>Par cons\u00e9quent, une strat\u00e9gie ax\u00e9e sur l'am\u00e9lioration du retour d'information profite non seulement \u00e0 votre r\u00e9putation, mais aussi \u00e0 votre chiffre d'affaires.<\/p><p><!-- notionvc: 6a20c2b0-bef3-4781-8718-bfd7e57d8dfe --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4067c7c elementor-widget elementor-widget-heading\" data-id=\"4067c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5 conseils g\u00e9n\u00e9raux pour am\u00e9liorer vos commentaires sur les h\u00f4tels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42172c6 elementor-widget elementor-widget-heading\" data-id=\"42172c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. offre une exp\u00e9rience exceptionnelle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8fae5a elementor-widget elementor-widget-text-editor\" data-id=\"b8fae5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La base des commentaires positifs est d'offrir une exp\u00e9rience dont les clients se souviendront avec plaisir. D\u00e8s l'enregistrement, veillez \u00e0 ce que le processus soit fluide et efficace, et \u00e0 ce qu'il s'accompagne d'une attitude amicale et professionnelle. Surprendre vos clients avec de petites attentions, comme une courtoisie inattendue ou un mot de bienvenue personnalis\u00e9, peut faire une grande diff\u00e9rence. En outre, en veillant \u00e0 ce que tous les aspects de leur s\u00e9jour, de la propret\u00e9 \u00e0 la qualit\u00e9 des installations, soient impeccables, vous renforcez l'impression d'un service exceptionnel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd4ffce elementor-widget elementor-widget-heading\" data-id=\"bd4ffce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. facilite les demandes de r\u00e9examen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2032bd7 elementor-widget elementor-widget-text-editor\" data-id=\"2032bd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plupart des clients ne laisseront pas spontan\u00e9ment un commentaire, mais vous pouvez les encourager \u00e0 le faire en rendant le processus simple et accessible. L'envoi d'un courriel apr\u00e8s le d\u00e9part pour remercier les clients de leur s\u00e9jour et leur fournir un lien direct pour laisser un avis sur des plateformes cl\u00e9s telles que Google ou TripAdvisor peut augmenter de mani\u00e8re significative le nombre de r\u00e9ponses. Vous pouvez \u00e9galement inclure des rappels dans l'h\u00f4tel, comme un code QR dans la chambre ou dans les parties communes, invitant les clients \u00e0 partager leur exp\u00e9rience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39e2a64 elementor-widget elementor-widget-heading\" data-id=\"39e2a64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. R\u00e9pondre \u00e0 toutes les critiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e93222 elementor-widget elementor-widget-text-editor\" data-id=\"3e93222\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En prenant le temps d'interagir avec les commentaires de vos clients, vous montrez que vous accordez de l'importance \u00e0 leurs opinions et que vous vous engagez \u00e0 les satisfaire. R\u00e9pondez toujours aux commentaires positifs, en soulignant que vous appr\u00e9ciez leur pr\u00e9f\u00e9rence et que vous reconnaissez votre \u00e9quipe. En revanche, traitez les commentaires n\u00e9gatifs avec empathie et professionnalisme. Des excuses sinc\u00e8res, accompagn\u00e9es d'une explication des mesures correctives qui seront mises en \u0153uvre, peuvent transformer une mauvaise exp\u00e9rience en une opportunit\u00e9 d'am\u00e9lioration et de fid\u00e9lisation de la client\u00e8le.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7549e elementor-widget elementor-widget-heading\" data-id=\"3f7549e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. \u00c9couter et agir<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-363103a elementor-widget elementor-widget-text-editor\" data-id=\"363103a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chaque commentaire re\u00e7u, qu'il soit positif ou n\u00e9gatif, est une occasion d'am\u00e9liorer votre service. Analysez les commentaires pour y d\u00e9celer des tendances susceptibles d'indiquer des domaines r\u00e9currents \u00e0 am\u00e9liorer, tels que les probl\u00e8mes li\u00e9s au petit-d\u00e9jeuner, \u00e0 la propret\u00e9 ou \u00e0 l'attention du personnel. Utilisez ces donn\u00e9es pour mettre en \u0153uvre des changements concrets qui r\u00e9pondent aux besoins des clients. Les clients appr\u00e9cient de voir leurs commentaires d\u00e9boucher sur des actions, ce qui renforce la confiance dans votre engagement en faveur de l'excellence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2162b elementor-widget elementor-widget-heading\" data-id=\"3a2162b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Mettre en avant les avis positifs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2c8a8 elementor-widget elementor-widget-text-editor\" data-id=\"ff2c8a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les avis positifs sont un outil puissant pour promouvoir votre h\u00f4tel et attirer de nouveaux clients. Incluez des t\u00e9moignages sur votre site web et sur les m\u00e9dias sociaux, en les accompagnant d'images attrayantes de vos installations. En outre, l'utilisation d'extraits de ces avis dans les campagnes publicitaires renforce la perception de qualit\u00e9 et de fiabilit\u00e9. M\u00eame au sein de l'h\u00f4tel, vous pouvez afficher ces avis sur des \u00e9crans num\u00e9riques, afin de renforcer la confiance des nouveaux clients qui n'ont pas encore fait l'exp\u00e9rience de l'h\u00f4tel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565934b elementor-widget elementor-widget-image\" data-id=\"565934b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-1024x683.webp\" class=\"attachment-large size-large wp-image-7240\" alt=\"comment am\u00e9liorer les commentaires sur les h\u00f4tels\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-608a48b elementor-widget elementor-widget-heading\" data-id=\"608a48b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4 \u00e9l\u00e9ments indispensables \u00e0 votre h\u00f4tel pour augmenter le nombre d'avis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-737f7e9 elementor-widget elementor-widget-heading\" data-id=\"737f7e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. des lits qui invitent au repos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5df0bb5 elementor-widget elementor-widget-text-editor\" data-id=\"5df0bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La qualit\u00e9 du sommeil est essentielle. Investir dans des matelas confortables, une literie de qualit\u00e9 sup\u00e9rieure et des options d'oreiller peut faire toute la diff\u00e9rence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c76c86b elementor-widget elementor-widget-heading\" data-id=\"c76c86b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Des \u00e9quipements qui surprennent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4776315 elementor-widget elementor-widget-text-editor\" data-id=\"4776315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il offre plus que l'essentiel. Des d\u00e9tails tels que des trousses de toilette de luxe, des pantoufles et des peignoirs rehaussent l'exp\u00e9rience du client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1af9d0 elementor-widget elementor-widget-heading\" data-id=\"d1af9d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Une d\u00e9coration inspirante<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9550bc elementor-widget elementor-widget-text-editor\" data-id=\"d9550bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un design attrayant et accueillant am\u00e9liore non seulement l'exp\u00e9rience, mais encourage \u00e9galement les clients \u00e0 partager des photos sur les m\u00e9dias sociaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b3d12 elementor-widget elementor-widget-heading\" data-id=\"44b3d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. D\u00e9tails technologiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc766c elementor-widget elementor-widget-text-editor\" data-id=\"7cc766c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il offre un acc\u00e8s rapide au wifi, des prises accessibles et des chargeurs sans fil. La connectivit\u00e9 est essentielle pour le voyageur moderne.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9b08ce elementor-widget elementor-widget-heading\" data-id=\"b9b08ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3 comp\u00e9tences que vos employ\u00e9s doivent poss\u00e9der pour encourager les commentaires en ligne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de26671 elementor-widget elementor-widget-text-editor\" data-id=\"de26671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le r\u00f4le du personnel est crucial pour am\u00e9liorer l'exp\u00e9rience des clients et, par cons\u00e9quent, les avis en ligne. Voici comment d\u00e9velopper ces comp\u00e9tences au sein de votre \u00e9quipe, en vous donnant des outils pratiques pour les mettre en \u0153uvre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0383f2f elementor-widget elementor-widget-heading\" data-id=\"0383f2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1) Attitude proactive et amicale : la cl\u00e9 pour \u00e9tablir un lien avec les clients.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8abd00 elementor-widget elementor-widget-text-editor\" data-id=\"d8abd00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un employ\u00e9 ayant une attitude proactive ne se contente pas d'attendre que les probl\u00e8mes surviennent, mais prend l'initiative d'anticiper les besoins des clients. Il cr\u00e9e ainsi un environnement dans lequel les clients se sentent valoris\u00e9s et pris en charge.<\/p><ul><li><strong>Strat\u00e9gies pour promouvoir cette attitude :<\/strong><ul><li><strong>Formation \u00e0 l'empathie :<\/strong> Apprenez-leur \u00e0 identifier les signes subtils de ce dont l'h\u00f4te a besoin, comme le langage corporel ou le ton de la voix.<\/li><li><strong>Protocoles de personnalisation :<\/strong> Encouragez l'\u00e9quipe \u00e0 saluer les clients par leur nom, \u00e0 se souvenir des visites pr\u00e9c\u00e9dentes ou \u00e0 faire des commentaires positifs sur leur voyage.<\/li><li><strong>Motivation constante :<\/strong> R\u00e9compensez les employ\u00e9s qui font preuve de proactivit\u00e9, par exemple en r\u00e9solvant les probl\u00e8mes avant que le client ne les mentionne.<\/li><\/ul><\/li><\/ul><p>L'amabilit\u00e9 authentique cr\u00e9e un climat de confiance et un sentiment d'appartenance, ce qui augmente la probabilit\u00e9 que le client laisse un commentaire positif.<\/p><p><!-- notionvc: 30ddbadc-cbdb-42ba-b996-400864bc1645 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c74c19b elementor-widget elementor-widget-heading\" data-id=\"c74c19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Capacit\u00e9 \u00e0 r\u00e9soudre rapidement les probl\u00e8mes : Devenir un \"cr\u00e9ateur de solutions\".<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7038c elementor-widget elementor-widget-text-editor\" data-id=\"7f7038c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>M\u00eame dans les meilleurs h\u00f4tels, des probl\u00e8mes peuvent survenir, mais c'est la fa\u00e7on dont vous les g\u00e9rez qui compte vraiment. La rapidit\u00e9 et l'efficacit\u00e9 avec lesquelles votre \u00e9quipe r\u00e9agit peuvent transformer une exp\u00e9rience n\u00e9gative en une occasion d'exceller.<\/p><ul><li><strong>Techniques efficaces de r\u00e9solution de probl\u00e8mes :<\/strong><ul><li><strong>Responsabilisation du personnel :<\/strong> Donnez \u00e0 vos employ\u00e9s les moyens de prendre des d\u00e9cisions rapides, telles que l'offre d'une r\u00e9mun\u00e9ration raisonnable ou d'une revalorisation, sans avoir \u00e0 consulter leurs sup\u00e9rieurs.<\/li><li><strong>Formation \u00e0 la gestion des conflits :<\/strong> Il anime des ateliers sur la mani\u00e8re de d\u00e9samorcer les situations tendues et de rester calme dans les interactions difficiles.<\/li><li><strong>Surveillance proactive :<\/strong> Il ne suffit pas de r\u00e9soudre un probl\u00e8me, mais de demander \u00e0 l'\u00e9quipe d'en assurer le suivi. <s>s<\/s>e s'assurer que le client est satisfait.<\/li><\/ul><\/li><\/ul><p>La capacit\u00e9 \u00e0 r\u00e9soudre rapidement les probl\u00e8mes est une preuve de professionnalisme et d'empathie, deux qualit\u00e9s tr\u00e8s appr\u00e9ci\u00e9es des clients.<\/p><p><!-- notionvc: 56b02450-a389-4369-8d27-42c1ab3fc634 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6063e49 elementor-widget elementor-widget-heading\" data-id=\"6063e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Le souci du d\u00e9tail : Parce que les petits gestes ont un grand impact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71120b5 elementor-widget elementor-widget-text-editor\" data-id=\"71120b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'attention port\u00e9e aux d\u00e9tails peut transformer un s\u00e9jour ordinaire en une exp\u00e9rience inoubliable. Qu'il s'agisse de s'assurer que la chambre est parfaitement propre ou de se souvenir de pr\u00e9f\u00e9rences sp\u00e9cifiques, ce niveau d'attention laisse une impression durable.<\/p><ul><li><strong>Comment inculquer \u00e0 l'\u00e9quipe le souci du d\u00e9tail :<\/strong><ul><li><strong>Listes de contr\u00f4le op\u00e9rationnelles :<\/strong> Il fournit des listes de contr\u00f4le d\u00e9taill\u00e9es pour s'assurer qu'aucun aspect ne passe inaper\u00e7u, de la bonne temp\u00e9rature de la pi\u00e8ce aux articles de courtoisie bien pr\u00e9sent\u00e9s.<\/li><li><strong>Formation \u00e0 l'observation :<\/strong> Encouragez votre personnel \u00e0 pr\u00eater attention aux pr\u00e9f\u00e9rences des clients, comme leur boisson pr\u00e9f\u00e9r\u00e9e ou leurs allergies alimentaires, et \u00e0 utiliser ces informations pour personnaliser leur exp\u00e9rience.<\/li><li><strong>Culture de l'excellence :<\/strong> Renforce constamment l'importance de \"faire un effort suppl\u00e9mentaire\" dans chaque interaction, en soulignant les exemples positifs au sein de l'\u00e9quipe.<\/li><\/ul><\/li><\/ul><p>Les clients appr\u00e9cient les d\u00e9tails qui montrent qu'ils sont plus qu'un simple num\u00e9ro de chambre, et cette impression se refl\u00e8te dans leurs commentaires.<\/p><p><!-- notionvc: 27925cfe-5896-4e28-8d6a-1b20c3fd71ac --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eaa6ed elementor-widget elementor-widget-image\" data-id=\"3eaa6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-1024x683.webp\" class=\"attachment-large size-large wp-image-7238\" alt=\"critiques d&#039;h\u00f4tels\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3afc9eb elementor-widget elementor-widget-heading\" data-id=\"3afc9eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment notre syst\u00e8me de gestion des h\u00f4tels prend-il en charge la gestion des r\u00e9visions ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-850eee3 elementor-widget elementor-widget-text-editor\" data-id=\"850eee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans un monde o\u00f9 la r\u00e9putation en ligne est la cl\u00e9 du succ\u00e8s d'un h\u00f4tel, un PMS (Property Management System) tel que <strong>Syst\u00e8me h\u00f4telier LEAN<\/strong> devient un outil indispensable. Ce syst\u00e8me simplifie non seulement la gestion des op\u00e9rations quotidiennes, mais facilite \u00e9galement une gestion globale et strat\u00e9gique des commentaires de vos h\u00f4tes gr\u00e2ce \u00e0 l'int\u00e9gration de prestataires sp\u00e9cialis\u00e9s dans ce domaine.<\/p><p><!-- notionvc: 5764732d-f242-4fda-a007-73c5222a5aaf --><\/p><p>Voyons en d\u00e9tail comment fonctionnent ces solutions de gestion de la r\u00e9putation :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e943095 elementor-widget elementor-widget-heading\" data-id=\"e943095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. suivi en temps r\u00e9el : restez toujours inform\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-510737a elementor-widget elementor-widget-text-editor\" data-id=\"510737a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La surveillance des examens en temps r\u00e9el est l'une des caract\u00e9ristiques les plus pr\u00e9cieuses de notre int\u00e9gration.<\/p><ul><li>Recevez des notifications imm\u00e9diates chaque fois qu'un client laisse un avis sur des plateformes cl\u00e9s telles que Google, TripAdvisor ou Booking.<\/li><li>Centralisez les avis provenant de plusieurs canaux dans une interface unique, ce qui vous \u00e9vite de passer \u00e0 c\u00f4t\u00e9 de d\u00e9tails importants.<\/li><li>Identifiez rapidement les commentaires n\u00e9gatifs, ce qui vous permet de prendre des mesures correctives imm\u00e9diates pour att\u00e9nuer l'impact sur la r\u00e9putation.<\/li><\/ul><p>L'acc\u00e8s instantan\u00e9 \u00e0 ces informations vous permet de contr\u00f4ler totalement la perception qu'ont vos clients de votre h\u00f4tel.<\/p><p><!-- notionvc: 1d9a2591-b9c3-4745-ba9f-71dd71cd4e43 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9109505 elementor-widget elementor-widget-heading\" data-id=\"9109505\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. des r\u00e9ponses automatis\u00e9es et personnalis\u00e9es : gagnez du temps sans perdre la touche humaine.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-903c305 elementor-widget elementor-widget-text-editor\" data-id=\"903c305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9pondre \u00e0 toutes les critiques peut s'av\u00e9rer difficile, en particulier lorsque le volume de commentaires est \u00e9lev\u00e9.<\/p><ul><li><strong>Mod\u00e8les personnalisables :<\/strong> Mettez en place des autor\u00e9pondeurs qui refl\u00e8tent le ton et l'identit\u00e9 de votre marque, afin d'assurer une communication coh\u00e9rente.<\/li><li><strong>R\u00e9ponses rapides aux critiques n\u00e9gatives :<\/strong> Agissez imm\u00e9diatement pour r\u00e9pondre \u00e0 toute plainte, montrant ainsi \u00e0 vos clients que vous accordez de l'importance \u00e0 leurs commentaires.<\/li><li><strong>Options de personnalisation avanc\u00e9es :<\/strong> L'automatisation permet de gagner du temps, mais vous pouvez adapter chaque r\u00e9ponse pour qu'elle soit unique et authentique.<\/li><\/ul><p>Une gestion efficace des commentaires renforce la confiance des clients et augmente la probabilit\u00e9 qu'ils choisissent \u00e0 nouveau votre h\u00f4tel.<\/p><p><!-- notionvc: d03e00de-ede4-4c98-a389-c0bb6910e87e --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d321302 elementor-widget elementor-widget-heading\" data-id=\"d321302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Analyse des donn\u00e9es et des tendances : prendre des d\u00e9cisions \u00e9clair\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52faaec elementor-widget elementor-widget-text-editor\" data-id=\"52faaec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gr\u00e2ce \u00e0 une approche ax\u00e9e sur les donn\u00e9es, des outils analytiques avanc\u00e9s sont propos\u00e9s, qui vont au-del\u00e0 de la simple collecte d'avis. Vous pouvez :<\/p><ul><li>G\u00e9n\u00e9rer des rapports d\u00e9taill\u00e9s sur les tendances en mati\u00e8re de commentaires : quels sont les aspects soulign\u00e9s par les clients ? quels sont les domaines \u00e0 am\u00e9liorer ?<\/li><li>Identifier les tendances saisonni\u00e8res ou r\u00e9currentes dans les examens, afin de vous aider \u00e0 planifier des strat\u00e9gies d'am\u00e9lioration \u00e0 long terme.<\/li><li>Comparez votre r\u00e9putation \u00e0 celle de vos concurrents et d\u00e9tectez les opportunit\u00e9s de vous d\u00e9marquer sur le march\u00e9.<\/li><\/ul><p>Ces donn\u00e9es vous permettent non seulement d'am\u00e9liorer l'exp\u00e9rience des clients, mais aussi de fixer des objectifs clairs et r\u00e9alisables pour votre \u00e9quipe.<\/p><p><!-- notionvc: 54056fe8-94ff-4d3d-b3c4-8234ec1ab8a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d34cc elementor-widget elementor-widget-heading\" data-id=\"e4d34cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Demandes de commentaires automatiques : augmentez votre volume de commentaires positifs.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6285f9 elementor-widget elementor-widget-text-editor\" data-id=\"a6285f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'un des meilleurs moyens d'am\u00e9liorer votre r\u00e9putation en ligne est d'augmenter le nombre d'avis positifs :<\/p><ul><li><strong>Demandes automatis\u00e9es apr\u00e8s le passage en caisse :<\/strong> Cr\u00e9ez des messages qui sont automatiquement envoy\u00e9s aux clients apr\u00e8s leur s\u00e9jour, les invitant \u00e0 partager leur exp\u00e9rience.<\/li><li><strong>Segmentation de la client\u00e8le :<\/strong> Personnaliser les demandes en fonction du profil du client (familles, couples, voyageurs d'affaires, etc.) afin d'obtenir des avis plus pertinents.<\/li><li><strong>Int\u00e9gration avec les principales plateformes :<\/strong> Il facilite l'acc\u00e8s \u00e0 des sites tels que TripAdvisor ou Booking directement \u00e0 partir du courrier, ce qui simplifie le processus pour le client.<\/li><\/ul><p>Cette strat\u00e9gie permet non seulement d'augmenter le nombre d'avis, mais aussi de s'assurer que ces avis refl\u00e8tent la satisfaction des clients.<\/p><p><!-- notionvc: 9c966194-8992-49d2-b2d9-966c9f5fec16 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a38e12 elementor-widget elementor-widget-image\" data-id=\"6a38e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-1024x562.webp\" class=\"attachment-large size-large wp-image-7239\" alt=\"comment obtenir des avis sur les h\u00f4tels\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-1024x562.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-300x165.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-768x421.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-1536x843.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-18x10.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles.webp 1584w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Int\u00e9grations actuelles du syst\u00e8me LEAN Hotel avec des syst\u00e8mes de gestion de la r\u00e9putation en ligne.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio \u00bfSab\u00edas que puedes mejorar la reputaci\u00f3n online de tu hotel optimizando tus rese\u00f1as? La reputaci\u00f3n online es tu carta [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":7237,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_angie_page":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"page_builder":"","footnotes":""},"categories":[141,138,166],"tags":[42],"class_list":["post-7236","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-estrategia-y-fundamentos","category-gestion-hotelera-pms","category-reputacion-online-y-resenas","tag-lean-hotel-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mejorar las rese\u00f1as de tu hotel es cuesti\u00f3n de t\u00e9cnica.<\/title>\n<meta name=\"description\" content=\"Mejorar las rese\u00f1as de tu hotel o hostal, puede ser un autentico dolor de cabecera, la clave, ofrecer el mejor servicios y gestionarlo as\u00ed:\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leanhotelsystem.com\/fr\/vous-savez-que-vous-pouvez-ameliorer-votre-reputation-en-ligne-en-ameliorant-les-commentaires-sur-votre-hotel\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mejorar las rese\u00f1as de tu hotel es cuesti\u00f3n de t\u00e9cnica.\" \/>\n<meta property=\"og:description\" content=\"Mejorar las rese\u00f1as de tu hotel o hostal, puede ser un autentico dolor de cabecera, la clave, ofrecer el mejor servicios y gestionarlo as\u00ed:\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leanhotelsystem.com\/fr\/vous-savez-que-vous-pouvez-ameliorer-votre-reputation-en-ligne-en-ameliorant-les-commentaires-sur-votre-hotel\/\" \/>\n<meta property=\"og:site_name\" content=\"Lean Hotel System\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-22T16:03:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-09T19:40:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Lean Hotel System\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lean Hotel System\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/\"},\"author\":{\"name\":\"Lean Hotel System\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#\\\/schema\\\/person\\\/d9cefb738d768b2ebaf958d1143593c0\"},\"headline\":\"\u00bfSabes que puedes mejorar tu reputaci\u00f3n online mejorando las rese\u00f1as de tu hotel?\",\"datePublished\":\"2024-11-22T16:03:24+00:00\",\"dateModified\":\"2025-12-09T19:40:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/\"},\"wordCount\":2004,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/GESTION-DE-RESENAS-ONLINE-scaled.webp\",\"keywords\":[\"Lean Hotel System\"],\"articleSection\":[\"Estrategia y fundamentos\",\"Gesti\u00f3n hotelera (PMS)\",\"Reputaci\u00f3n online y rese\u00f1as\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/\",\"name\":\"Mejorar las rese\u00f1as de tu hotel es cuesti\u00f3n de t\u00e9cnica.\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/GESTION-DE-RESENAS-ONLINE-scaled.webp\",\"datePublished\":\"2024-11-22T16:03:24+00:00\",\"dateModified\":\"2025-12-09T19:40:26+00:00\",\"description\":\"Mejorar las rese\u00f1as de tu hotel o hostal, puede ser un autentico dolor de cabecera, la clave, ofrecer el mejor servicios y gestionarlo as\u00ed:\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/#primaryimage\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/GESTION-DE-RESENAS-ONLINE-scaled.webp\",\"contentUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/GESTION-DE-RESENAS-ONLINE-scaled.webp\",\"width\":2560,\"height\":1707,\"caption\":\"GESTION DE RESE\u00d1AS ONLINE para hoteles\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Software de gestion hotelera\",\"item\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00bfSabes que puedes mejorar tu reputaci\u00f3n online mejorando las rese\u00f1as de tu hotel?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/\",\"name\":\"PMS Hotelero - Lean Hotel System\",\"description\":\"No training required - Lean Design - Increase productivity\",\"publisher\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#organization\"},\"alternateName\":\"Lean Hotel System\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#organization\",\"name\":\"Lean Hotel System\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/cropped-cropped-LEAN-MENU-LOGO-BIG.webp\",\"contentUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/cropped-cropped-LEAN-MENU-LOGO-BIG.webp\",\"width\":399,\"height\":133,\"caption\":\"Lean Hotel System\"},\"image\":{\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/#\\\/schema\\\/person\\\/d9cefb738d768b2ebaf958d1143593c0\",\"name\":\"Lean Hotel System\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/litespeed\\\/avatar\\\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779364400\",\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/litespeed\\\/avatar\\\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779364400\",\"contentUrl\":\"https:\\\/\\\/leanhotelsystem.com\\\/wp-content\\\/litespeed\\\/avatar\\\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779364400\",\"caption\":\"Lean Hotel System\"},\"url\":\"https:\\\/\\\/leanhotelsystem.com\\\/fr\\\/author\\\/lean-hotel-system-seo\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"L'am\u00e9lioration des commentaires sur les h\u00f4tels est une question de technique.","description":"Am\u00e9liorer les commentaires sur votre h\u00f4tel ou votre auberge peut \u00eatre un v\u00e9ritable casse-t\u00eate. La cl\u00e9 est d'offrir le meilleur service et de le g\u00e9rer de cette mani\u00e8re :","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leanhotelsystem.com\/fr\/vous-savez-que-vous-pouvez-ameliorer-votre-reputation-en-ligne-en-ameliorant-les-commentaires-sur-votre-hotel\/","og_locale":"fr_FR","og_type":"article","og_title":"Mejorar las rese\u00f1as de tu hotel es cuesti\u00f3n de t\u00e9cnica.","og_description":"Mejorar las rese\u00f1as de tu hotel o hostal, puede ser un autentico dolor de cabecera, la clave, ofrecer el mejor servicios y gestionarlo as\u00ed:","og_url":"https:\/\/leanhotelsystem.com\/fr\/vous-savez-que-vous-pouvez-ameliorer-votre-reputation-en-ligne-en-ameliorant-les-commentaires-sur-votre-hotel\/","og_site_name":"Lean Hotel System","article_published_time":"2024-11-22T16:03:24+00:00","article_modified_time":"2025-12-09T19:40:26+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp","type":"image\/webp"}],"author":"Lean Hotel System","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Lean Hotel System","Dur\u00e9e de lecture estim\u00e9e":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/#article","isPartOf":{"@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/"},"author":{"name":"Lean Hotel System","@id":"https:\/\/leanhotelsystem.com\/fr\/#\/schema\/person\/d9cefb738d768b2ebaf958d1143593c0"},"headline":"\u00bfSabes que puedes mejorar tu reputaci\u00f3n online mejorando las rese\u00f1as de tu hotel?","datePublished":"2024-11-22T16:03:24+00:00","dateModified":"2025-12-09T19:40:26+00:00","mainEntityOfPage":{"@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/"},"wordCount":2004,"commentCount":0,"publisher":{"@id":"https:\/\/leanhotelsystem.com\/fr\/#organization"},"image":{"@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/#primaryimage"},"thumbnailUrl":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp","keywords":["Lean Hotel System"],"articleSection":["Estrategia y fundamentos","Gesti\u00f3n hotelera (PMS)","Reputaci\u00f3n online y rese\u00f1as"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/","url":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/","name":"L'am\u00e9lioration des commentaires sur les h\u00f4tels est une question de technique.","isPartOf":{"@id":"https:\/\/leanhotelsystem.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/#primaryimage"},"image":{"@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/#primaryimage"},"thumbnailUrl":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp","datePublished":"2024-11-22T16:03:24+00:00","dateModified":"2025-12-09T19:40:26+00:00","description":"Am\u00e9liorer les commentaires sur votre h\u00f4tel ou votre auberge peut \u00eatre un v\u00e9ritable casse-t\u00eate. La cl\u00e9 est d'offrir le meilleur service et de le g\u00e9rer de cette mani\u00e8re :","breadcrumb":{"@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/#primaryimage","url":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp","contentUrl":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp","width":2560,"height":1707,"caption":"GESTION DE RESE\u00d1AS ONLINE para hoteles"},{"@type":"BreadcrumbList","@id":"https:\/\/leanhotelsystem.com\/fr\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Software de gestion hotelera","item":"https:\/\/leanhotelsystem.com\/fr\/"},{"@type":"ListItem","position":2,"name":"\u00bfSabes que puedes mejorar tu reputaci\u00f3n online mejorando las rese\u00f1as de tu hotel?"}]},{"@type":"WebSite","@id":"https:\/\/leanhotelsystem.com\/fr\/#website","url":"https:\/\/leanhotelsystem.com\/fr\/","name":"Hotel PMS - Lean Hotel System","description":"Aucune formation n'est requise - Conception all\u00e9g\u00e9e - Augmentation de la productivit\u00e9","publisher":{"@id":"https:\/\/leanhotelsystem.com\/fr\/#organization"},"alternateName":"Lean Hotel System","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leanhotelsystem.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/leanhotelsystem.com\/fr\/#organization","name":"Syst\u00e8me h\u00f4telier all\u00e9g\u00e9","url":"https:\/\/leanhotelsystem.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leanhotelsystem.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/cropped-cropped-LEAN-MENU-LOGO-BIG.webp","contentUrl":"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/04\/cropped-cropped-LEAN-MENU-LOGO-BIG.webp","width":399,"height":133,"caption":"Lean Hotel System"},"image":{"@id":"https:\/\/leanhotelsystem.com\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/leanhotelsystem.com\/fr\/#\/schema\/person\/d9cefb738d768b2ebaf958d1143593c0","name":"Syst\u00e8me h\u00f4telier all\u00e9g\u00e9","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leanhotelsystem.com\/wp-content\/litespeed\/avatar\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779364400","url":"https:\/\/leanhotelsystem.com\/wp-content\/litespeed\/avatar\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779364400","contentUrl":"https:\/\/leanhotelsystem.com\/wp-content\/litespeed\/avatar\/b1ba8fb2109b76803febe82c3762775a.jpg?ver=1779364400","caption":"Lean Hotel System"},"url":"https:\/\/leanhotelsystem.com\/fr\/author\/lean-hotel-system-seo\/"}]}},"rttpg_featured_image_url":{"full":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp",2560,1707,false],"landscape":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp",2560,1707,false],"portraits":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-scaled.webp",2560,1707,false],"thumbnail":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-150x150.webp",150,150,true],"medium":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-300x200.webp",300,200,true],"large":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1024x683.webp",1024,683,true],"1536x1536":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1536x1024.webp",1536,1024,true],"2048x2048":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-2048x1365.webp",2048,1365,true],"trp-custom-language-flag":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-18x12.webp",18,12,true],"htmega_size_585x295":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-585x295.webp",585,295,true],"htmega_size_1170x536":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1170x536.webp",1170,536,true],"htmega_size_396x360":["https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-396x360.webp",396,360,true]},"rttpg_author":{"display_name":"Lean Hotel System","author_link":"https:\/\/leanhotelsystem.com\/fr\/author\/lean-hotel-system-seo\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/leanhotelsystem.com\/fr\/category\/gestion-hotelera-pms\/estrategia-y-fundamentos\/\" rel=\"category tag\">Estrategia y fundamentos<\/a> <a href=\"https:\/\/leanhotelsystem.com\/fr\/category\/gestion-hotelera-pms\/\" rel=\"category tag\">Gesti\u00f3n hotelera (PMS)<\/a> <a href=\"https:\/\/leanhotelsystem.com\/fr\/category\/gestion-hotelera-pms\/estrategia-y-fundamentos\/reputacion-online-y-resenas\/\" rel=\"category tag\">Reputaci\u00f3n online y rese\u00f1as<\/a>","rttpg_excerpt":"Inicio \u00bfSab\u00edas que puedes mejorar la reputaci\u00f3n online de tu hotel optimizando tus rese\u00f1as? La reputaci\u00f3n online es tu carta [&hellip;]","_links":{"self":[{"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/posts\/7236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/comments?post=7236"}],"version-history":[{"count":16,"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/posts\/7236\/revisions"}],"predecessor-version":[{"id":10135,"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/posts\/7236\/revisions\/10135"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/media\/7237"}],"wp:attachment":[{"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/media?parent=7236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/categories?post=7236"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leanhotelsystem.com\/fr\/wp-json\/wp\/v2\/tags?post=7236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}