{"id":10622,"date":"2026-03-13T07:37:29","date_gmt":"2026-03-13T07:37:29","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=10622"},"modified":"2026-03-13T07:39:25","modified_gmt":"2026-03-13T07:39:25","slug":"convertire-i-reclami-in-opportunita-di-fidelizzazione-alberghiera","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/it\/convertir-queja-oportunidad-fidelizacion-hotel\/","title":{"rendered":"Come trasformare un reclamo in un'opportunit\u00e0 di fidelizzazione nel vostro hotel"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10622\" class=\"elementor elementor-10622\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41cf42d3 e-con-full e-flex e-con e-parent\" data-id=\"41cf42d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4e05d05c e-con-full e-flex e-con e-child\" data-id=\"4e05d05c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38b145b6 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"38b145b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Briciola di pane\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/it\"><span class=\"hfe-breadcrumbs-text\">Casa<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cebca44 elementor-widget elementor-widget-heading\" data-id=\"3cebca44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Come trasformare un reclamo in un'opportunit\u00e0 di fidelizzazione nel vostro hotel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-434a566d elementor-widget elementor-widget-text-editor\" data-id=\"434a566d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In un piccolo hotel, un reclamo pu\u00f2 sembrare una \u201cperdita di tempo\u201d nel momento peggiore della giornata. Ma, se gestito bene, \u00e8 un'opportunit\u00e0 per riconquistare la fiducia, evitare una recensione negativa e imparare qualcosa che ridurr\u00e0 gli incidenti futuri. Non ci sono garanzie: non tutti i reclami portano alla fidelizzazione. Quello che si pu\u00f2 fare \u00e8 aumentare la probabilit\u00e0 di ripetizione con un metodo semplice: rispondere bene in quel momento, risolvere il problema con giudizio e documentarlo in modo che non si ripeta.<\/p><p>Per garantire che questo apprendimento non vada perso, \u00e8 importante lasciare la tracciabilit\u00e0 nel PMS. Su <strong>LEAN<\/strong>, In questo caso, \u00e8 consigliabile registrare l'incidenza e le azioni intraprese sia nel <strong>prenotazione<\/strong> (contesto di quel soggiorno) come nel <strong>FILE OSPITI<\/strong> (modelli e preferenze future). E se la soluzione prevede un cambio di stanza, registrate la <strong>motivo della modifica<\/strong> aiuta a mantenere la coerenza interna e ad analizzare le cause.<\/p><p><!-- notionvc: 4cf1d4f6-7134-474b-ab4a-d3977f661d7e --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-382b315 elementor-widget elementor-widget-image\" data-id=\"382b315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Portada-Queja-1024x683.webp\" class=\"attachment-large size-large wp-image-10624\" alt=\"Come trasformare un reclamo in un&#039;opportunit\u00e0 di fidelizzazione\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Portada-Queja-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Portada-Queja-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Portada-Queja-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Portada-Queja-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Portada-Queja-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/Portada-Queja-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-603b3fcc elementor-widget elementor-widget-heading\" data-id=\"603b3fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perch\u00e9 un reclamo ben gestito pu\u00f2 aumentare la fedelt\u00e0 (se si fanno 3 cose giuste)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4720d elementor-widget elementor-widget-text-editor\" data-id=\"3f4720d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un reclamo \u00e8 un \u201cmomento di verit\u00e0\u201d: l'ospite ha gi\u00e0 un'aspettativa e qualcosa l'ha infranta. Se l'hotel risponde rapidamente e lo risolve in modo efficace, pu\u00f2 rafforzare la percezione di professionalit\u00e0 e attenzione. Ci\u00f2 che spesso fa la differenza \u00e8:<\/p><ol><li><strong>Velocit\u00e0<\/strong>L'ospite nota che l'hotel prende sul serio il problema.<\/li><li><strong>Empatia professionale<\/strong>L'esperienza viene convalidata senza entrare in discussione.<\/li><li><strong>Soluzione efficace<\/strong>Il problema viene risolto o il suo impatto viene proporzionalmente ridotto.<\/li><\/ol><p>Quando ci\u00f2 accade, si riduce l'escalation (discussioni, reclami formali), si riducono i costi indiretti (tempo, risarcimenti improvvisati) e, in alcuni casi, si migliora la probabilit\u00e0 di una revisione pi\u00f9 equa. Inoltre, l'hotel impara ed evita di ripetere lo stesso errore.<\/p><p><!-- notionvc: e5660f42-e5c0-4b10-a692-866875686333 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d24b21 elementor-widget elementor-widget-heading\" data-id=\"6d24b21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Il primo minuto: come reagire per allentare la tensione senza perdere il controllo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fad739f elementor-widget elementor-widget-text-editor\" data-id=\"fad739f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alla reception o come manager in servizio, il primo minuto determina se il reclamo si trasforma in un conflitto. Un approccio semplice:<\/p><ul><li><strong>Ascoltare senza interrompere<\/strong> e chiedere un dettaglio chiave se manca (\u201cin quale stanza?\u201d, \u201cda quando?\u201d).<\/li><li><strong>Confermare la comprensione<\/strong> (\u201cQuindi il problema \u00e8...\u201d).<\/li><li><strong>Mi dispiace per l'esperienza<\/strong> senza entrare nel merito (\u201cMi dispiace per il disagio che le sta causando\u201d).<\/li><li><strong>Impegna azione e tempo<\/strong> (\u201cOra controllo e tra 10 minuti vi dar\u00f2 una soluzione\/un aggiornamento\u201d).<\/li><\/ul><p>Frasi modello brevi (senza che sembrino scritte):<\/p><ul><li>\u201cCapisco quello che sta dicendo. Mi permetta di controllare subito e di tornare da lei tra qualche minuto con una soluzione\u201d.\u201d<\/li><li>\u201cCi scusiamo per l'inconveniente. Risolveremo il problema al pi\u00f9 presto; confermer\u00f2 il prossimo passo entro X minuti\u201d.\u201d<\/li><\/ul><p>L'idea \u00e8 di abbassare la tensione con la chiarezza e di mantenere il controllo con un piano.<\/p><p><!-- notionvc: 4e48b574-0914-4191-9bbc-7bc1100375f6 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70d0dad elementor-widget elementor-widget-heading\" data-id=\"70d0dad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cosa NON fare (anche se sembra logico)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d94ffd elementor-widget elementor-widget-text-editor\" data-id=\"0d94ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Argomentare o \u201cdimostrare\u201d che l'ospite si sbaglia.<\/li><li>Giustificarsi prima di capire il problema nella sua interezza.<\/li><li>Promettere qualcosa che non si pu\u00f2 mantenere (upgrade impossibile, rimborso senza autorizzazione).<\/li><li>Dare la colpa a terzi (fornitore, OTA, \u201c\u00e8 solo che l'hotel...\u201d).<\/li><li>Lasciarlo \u201cper domani\u201d se riguarda il riposo o il soggiorno attuale.<\/li><li>Vi chiede di ripetere inutilmente la storia pi\u00f9 volte a persone diverse.<\/li><\/ul><p><!-- notionvc: 7a50502a-3594-4a3e-ba77-6bc2d5c4e7f3 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2baf9ea elementor-widget elementor-widget-heading\" data-id=\"2baf9ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Diagnosi rapida: classificare il disturbo per decidere la risposta migliore<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cce5bae elementor-widget elementor-widget-image\" data-id=\"cce5bae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"509\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/LEAN-notas-1024x509.webp\" class=\"attachment-large size-large wp-image-10623\" alt=\"Perch\u00e9 un reclamo ben gestito pu\u00f2 aumentare la fedelt\u00e0 dei clienti\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/LEAN-notas-1024x509.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/LEAN-notas-300x149.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/LEAN-notas-768x382.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/LEAN-notas-1536x763.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/LEAN-notas-18x9.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2026\/03\/LEAN-notas.webp 1916w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e37812 elementor-widget elementor-widget-text-editor\" data-id=\"1e37812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per rispondere con giudizio, classificate il reclamo in 30-60 secondi lungo tre assi:<\/p><ul><li><strong>Urgenza<\/strong>Si deve intervenire subito (rumore notturno, guasto) o si pu\u00f2 aspettare (richiesta minore)?<\/li><li><strong>Impatto<\/strong>alta\/media\/bassa a seconda che influisca sul riposo, sulla sicurezza, sull'igiene o sulla ricarica.<\/li><li><strong>Causa<\/strong>Camera, rumore, pulizia, servizio, costo, aspettative (ci\u00f2 che l'ospite pensava fosse incluso).<\/li><\/ul><p>Schema utile: tipo di reclamo \u2192 obiettivo di risoluzione<\/p><ul><li><strong>Pulizia\/Stato<\/strong> \u2192 riacquistare fiducia + standard corretto.<\/li><li><strong>Rumore\/riposo<\/strong> \u2192 minimizzare l'impatto immediato (cambiamenti\/misure) + prevenire il ripetersi di eventi.<\/li><li><strong>Manutenzione<\/strong> \u2192 risolvere o isolare il problema e fornire un'alternativa se persiste.<\/li><li><strong>Addebito\/fatturazione<\/strong> \u2192 chiarezza, tracciabilit\u00e0 e correttezza, se del caso.<\/li><li><strong>Aspettative<\/strong> \u2192 allineare le informazioni e offrire un'alternativa ragionevole.<\/li><\/ul><p><!-- notionvc: 1d79f110-a7ae-4905-90ec-3d9ea78c81a6 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19ebe6e elementor-widget elementor-widget-heading\" data-id=\"19ebe6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quando un cambio di stanza \u00e8 la soluzione migliore (e quando non lo \u00e8)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d0057c elementor-widget elementor-widget-text-editor\" data-id=\"0d0057c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Spesso \u00e8 l'opzione migliore quando il problema \u00e8 strutturale o persistente:<\/p><ul><li>rumore di origine strutturale o ricorrente,<\/li><li>aria condizionata che non si stabilizza,<\/li><li>odori, umidit\u00e0 o incidenti difficili da risolvere rapidamente,<\/li><li>gravi guasti,<\/li><li>incompatibilit\u00e0 con le esigenze dell'ospite (ad esempio, sensibilit\u00e0 al rumore),<\/li><li>errori di assegnazione o di tipologia che non possono essere corretti in altro modo.<\/li><\/ul><p>Non \u00e8 sempre consigliabile se l'hotel \u00e8 molto pieno e la modifica genererebbe un altro problema (camera peggiore, aspettative ancora pi\u00f9 alte). In questi casi, potrebbe essere meglio una soluzione tecnica + una compensazione proporzionale. Se la modifica viene effettuata, il motivo e l'azione devono essere documentati.<\/p><p><!-- notionvc: c9a09c8b-75b5-41f6-8bde-0e049639af46 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc9f11 elementor-widget elementor-widget-heading\" data-id=\"8cc9f11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soluzioni di fidelizzazione: compensare con giudizio (non \u201cdare per il gusto di dare\u201d).<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18edf3e elementor-widget elementor-widget-text-editor\" data-id=\"18edf3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il compromesso pi\u00f9 efficace \u00e8 di solito: <strong>soluzione rapida + dettaglio adeguato<\/strong>. L'obiettivo non \u00e8 \u201ccomprare\u201d l'ospite, ma ripristinare il valore percepito e la fiducia senza erodere inutilmente il margine.<\/p><p>Esempi di compensi ad alto valore percepito (a seconda della disponibilit\u00e0 e della politica interna):<\/p><ul><li>check-out tardivo,<\/li><li>Se necessario, aggiornare (soprattutto dopo un cambio di stanza),<\/li><li>colazione o servizio extra,<\/li><li>parcheggio,<\/li><li>un dettaglio in camera o un buono di consumo.<\/li><\/ul><p>La proporzionalit\u00e0 \u00e8 importante: un incidente minore pu\u00f2 essere risolto con scuse e un'azione rapida; un incidente che riguarda il riposo o l'igiene di solito richiede una soluzione pi\u00f9 energica e un follow-up.<\/p><p><!-- notionvc: 3e7e6581-d645-4b51-bbc7-578f8da53e03 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5829e7c elementor-widget elementor-widget-heading\" data-id=\"5829e7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Il punto differenziale: documentare l'incidente in modo che l'ospite si accorga della \u201cmemoria\u201d la volta successiva.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9ef70 elementor-widget elementor-widget-text-editor\" data-id=\"3d9ef70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un reclamo viene convertito in fedelt\u00e0 quando l'ospite percepisce che l'albergo <strong>imparare e ricordare<\/strong>. Se il problema si ripresenta e l'hotel evita di ripresentarlo (ad esempio, un'assegnazione pi\u00f9 tranquilla), l'impatto \u00e8 molto elevato. Per ottenere questo risultato, \u00e8 necessario registrare l'accaduto.<\/p><p>In questo caso LEAN \u00e8 utile come archivio operativo: registra nella prenotazione (ci\u00f2 che \u00e8 accaduto in quel momento) e nel registro degli ospiti (ci\u00f2 che conta per i soggiorni futuri). In questo modo si evita di affidarsi alla memoria del turno o a messaggi informali.<\/p><p><!-- notionvc: d00feabd-80e4-49c6-8a8f-2357560dc491 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4efd02 elementor-widget elementor-widget-heading\" data-id=\"f4efd02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">In LEAN: dove registrare le informazioni (prenotazione vs. record dell'ospite)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-540e1cf elementor-widget elementor-widget-text-editor\" data-id=\"540e1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Commento sulla prenotazione<\/strong>Utilizzatelo per il contesto specifico del soggiorno. Cosa \u00e8 successo, quando, chi se ne \u00e8 occupato, quale soluzione \u00e8 stata applicata e se c'\u00e8 un seguito in sospeso.<\/li><li><strong>Commento nella scheda dell'ospite<\/strong>Utilizzatela per individuare modelli o preferenze future. Ad esempio: sensibilit\u00e0 al rumore, richiesta di una stanza interna, allergie rilevanti, necessit\u00e0 ricorrente di una culla o storia di un'incidenza da prevenire.<\/li><\/ul><p>In questo modo, le informazioni si trovano dove sono necessarie: la riserva per operare oggi e il token per anticipare il domani.<\/p><p><!-- notionvc: 0d7207eb-d7a3-4de3-a249-78be6da7ec8d --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba01376 elementor-widget elementor-widget-heading\" data-id=\"ba01376\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Se il reclamo comporta un cambio di stanza: registrare il motivo del cambio.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89dcbad elementor-widget elementor-widget-text-editor\" data-id=\"89dcbad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quando un reclamo si traduce in una ricollocazione, registrare il <strong>motivo della modifica<\/strong> (rumore, guasto, pulizia, aggiornamento del recupero, ecc.) e l'azione intrapresa porta tre benefici:<\/p><ul><li><strong>Tracciabilit\u00e0 interna<\/strong>: chiunque pu\u00f2 capire perch\u00e9 l'ospite \u00e8 stato spostato.<\/li><li><strong>Analisi delle cause<\/strong>Rilevate stanze o problemi ricorrenti.<\/li><li><strong>Migliori allocazioni future<\/strong>Si evita di mettere lo stesso ospite in condizioni simili.<\/li><\/ul><p>Si tratta di un dettaglio operativo che riduce la ripetizione di incidenti e discussioni interne.<\/p><p><!-- notionvc: 18842669-b76d-4719-ba33-c3e554be7bef --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8abe473 elementor-widget elementor-widget-heading\" data-id=\"8abe473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chiusura a caldo: conferma la soddisfazione ed evita una recensione negativa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20be434 elementor-widget elementor-widget-text-editor\" data-id=\"20be434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una buona risoluzione senza chiusura pu\u00f2 finire in una recensione negativa \u201cperch\u00e9 nessuno ha chiesto di nuovo\u201d. Prima del check-out (o dopo la risoluzione), paga:<\/p><ul><li>Confermare che il problema \u00e8 stato risolto (\u201c\u00c8 tutto a posto ora?\u201d).<\/li><li>Offrire un canale diretto se il problema si ripresenta (\u201cSe notate qualcos'altro, fatemelo sapere e lo risolveremo rapidamente\u201d).<\/li><li>Riconoscere l'avviso (rafforza il fatto che l'ospite ha contribuito al miglioramento).<\/li><\/ul><p>L'obiettivo \u00e8 chiudere il cerchio in modo professionale, non chiedere una recensione.<\/p><p><!-- notionvc: c29f618c-625b-4b50-8265-1554d12aec0e --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7955432 elementor-widget elementor-widget-heading\" data-id=\"7955432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Messaggi di follow-up post-soggiorno (se applicabile)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2246102 elementor-widget elementor-widget-text-editor\" data-id=\"2246102\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1-2 righe, naturali e specifiche:<\/p><ul><li>\u201cGrazie per averci avvisato dell'incidente. Abbiamo preso nota di quanto accaduto e delle azioni intraprese. Se c'\u00e8 qualcosa in sospeso, la preghiamo di rispondere a questo messaggio e lo esamineremo\u201d.\u201d<\/li><li>\u201cCi scusiamo nuovamente per l'inconveniente; confermiamo che il team ha applicato la correzione. Restiamo a vostra disposizione per qualsiasi altra domanda\u201d.\u201d<\/li><\/ul><p><!-- notionvc: cfab3090-d888-4258-9453-63f9e8079996 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80df2d8 elementor-widget elementor-widget-heading\" data-id=\"80df2d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metriche e routine settimanale per ridurre i reclami (e non solo per spegnere gli incendi)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49e0048 elementor-widget elementor-widget-text-editor\" data-id=\"49e0048\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La differenza tra \u201cgestire i reclami\u201d e \u201cridurre i reclami\u201d sta nel rivedere i modelli. Una semplice routine settimanale (30-45 minuti) potrebbe includere:<\/p><ul><li>tipi di reclami per categoria (rumore, pulizia, manutenzione, tariffazione),<\/li><li>sale di ripetizione o aree con incidenti,<\/li><li>tempi di risoluzione (veloci o lenti),<\/li><li>compensazioni effettuate (tipo e ricorrenza),<\/li><li>costo stimato (tempo + servizi offerti),<\/li><li>impatto sulle recensioni (commenti ricorrenti).<\/li><\/ul><p>Nei piccoli hotel, questo dato pu\u00f2 provenire dalle esportazioni del PMS o da un semplice registro interno, purch\u00e9 sia coerente.<\/p><p><!-- notionvc: 896e181c-b75e-4e81-a97d-2bf5cf959404 --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86f1d9d elementor-widget elementor-widget-heading\" data-id=\"86f1d9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Segni di \u201creclamo ricorrente\u201d che richiedono un'azione correttiva<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-956000f elementor-widget elementor-widget-text-editor\" data-id=\"956000f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Stessa stanza o stessa area ripetutamente.<\/li><li>Stessa fascia oraria o stesso turno (possibile problema di elaborazione).<\/li><li>Stesso fornitore o servizio (manutenzione, lavanderia, ecc.).<\/li><li>Stesso tipo di addebito o confusione nella fatturazione.<\/li><li>Commenti ripetuti nelle recensioni anche se vengono \u201crisolti\u201d sul posto.<\/li><\/ul><p>Priorit\u00e0 pratica: frequenza \u00d7 impatto (quelli che riguardano il riposo e l'igiene tendono ad avere un'alta priorit\u00e0).<\/p><p><!-- notionvc: edecfe1c-fda4-4703-84c6-8edefa0ea44c --><\/p><p><!-- notionvc: 2537b69c-d87d-48e7-99bd-e03de26256a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10537c1 elementor-widget elementor-widget-heading\" data-id=\"10537c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metriche e routine settimanale per ridurre i reclami (e non solo per spegnere gli incendi)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1649ec4 elementor-widget elementor-widget-text-editor\" data-id=\"1649ec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per garantire che la gestione non dipenda da un'unica persona, una sessione settimanale di microformazione di 15 minuti funziona bene:<\/p><ul><li>gioco di ruolo di 1 caso reale della settimana,<\/li><li>ricordare i limiti di compensazione per ruolo (cosa pu\u00f2 autorizzare la ricezione, quale scala),<\/li><li>rivedere il \u201cprimo minuto\u201d e la chiusura a caldo,<\/li><li>e ricordare dove registrarsi in LEAN (registrazione della prenotazione rispetto a quella dell'ospite e motivo del cambio di camera, se applicabile).<\/li><\/ul><p>La coerenza del team riduce le escalation e migliora la percezione della professionalit\u00e0 dell'hotel.<\/p><p><!-- notionvc: 39672aa5-3628-4998-b488-1f30ef0857f8 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-765a95b elementor-widget elementor-widget-heading\" data-id=\"765a95b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Domande frequenti su come trasformare un reclamo in fedelt\u00e0 (hotel)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb6635 elementor-widget elementor-widget-n-accordion\" data-id=\"ebb6635\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Fisarmonica. Aprite i collegamenti con Invio o Spazio, chiudeteli con Escape e navigate con i tasti freccia.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2470\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2470\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qual \u00e8 la migliore risposta immediata a un reclamo alla reception? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2470\" class=\"elementor-element elementor-element-fd6040e e-con-full e-flex e-con e-child\" data-id=\"fd6040e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da002a7 elementor-widget elementor-widget-text-editor\" data-id=\"da002a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ascoltate senza interrompere, confermate di aver capito il problema, scusatevi per l'esperienza (senza entrare in polemica) e impegnatevi a fare un passo successivo con una tempistica chiara. Ad esempio: \u201cOra lo rivedr\u00f2 e tra 10 minuti confermer\u00f2 la soluzione\u201d. Questa combinazione riduce la tensione e mantiene il controllo del processo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2471\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2471\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quando devo cambiare la mia camera a causa di un reclamo? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2471\" class=\"elementor-element elementor-element-94a25c4 e-con-full e-flex e-con e-child\" data-id=\"94a25c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5047eac elementor-widget elementor-widget-text-editor\" data-id=\"5047eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Di solito \u00e8 appropriato quando il problema \u00e8 persistente o difficile da risolvere rapidamente: rumore strutturale, guasto dell'aria condizionata, odori, umidit\u00e0 o un grave incidente di pulizia. Se viene deciso un cambiamento, \u00e8 consigliabile registrare il motivo e l'azione intrapresa per mantenere la tracciabilit\u00e0 interna ed evitare che il caso si ripeta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2472\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2472\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quali sono i premi che hanno maggiori probabilit\u00e0 di fidelizzare i clienti senza abbassare il prezzo? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2472\" class=\"elementor-element elementor-element-29bd186 e-con-full e-flex e-con e-child\" data-id=\"29bd186\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8dea7 elementor-widget elementor-widget-text-editor\" data-id=\"cc8dea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le compensazioni con un alto valore percepito e un basso impatto diretto sulla tariffa tendono a funzionare meglio: check-out posticipato, upgrade se applicabile, colazione, parcheggio o un regalo di cortesia, sempre in proporzione all'incidente. La cosa pi\u00f9 importante \u00e8 che la soluzione sia rapida e che il risarcimento abbia senso per l'ospite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2473\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2473\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Come posso evitare di ripetere lo stesso reclamo con lo stesso ospite? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2473\" class=\"elementor-element elementor-element-b28f1e4 e-con-full e-flex e-con e-child\" data-id=\"b28f1e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-675f341 elementor-widget elementor-widget-text-editor\" data-id=\"675f341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Documentate l'evento e la conseguente preferenza nel PMS e utilizzatela per le assegnazioni future. Ad esempio, se l'ospite \u00e8 sensibile al rumore, registrare l'assegnazione di camere pi\u00f9 silenziose. La \u201cmemoria\u201d operativa riduce la ripetizione e migliora la percezione dell'assistenza, anche se l'incidente originale era grave.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2474\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2474\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Dove posso registrare un reclamo nel PMS in modo che non vada perso? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2474\" class=\"elementor-element elementor-element-4e674e1 e-con-full e-flex e-con e-child\" data-id=\"4e674e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7fe37b elementor-widget elementor-widget-text-editor\" data-id=\"f7fe37b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In LEAN, registra il contesto dell'impatto sulla <span class=\"notion-enable-hover\" data-token-index=\"1\">prenotazione<\/span> (ci\u00f2 che \u00e8 accaduto e ci\u00f2 che \u00e8 stato fatto in quella stanza) e, se si tratta di uno schema o di una preferenza rilevante, anche nel <span class=\"notion-enable-hover\" data-token-index=\"3\">FILE OSPITI<\/span>. Se c'\u00e8 stato un cambio di stanza, registrare anche la <span class=\"notion-enable-hover\" data-token-index=\"5\">motivo della modifica<\/span>, perch\u00e9 aiuta la tracciabilit\u00e0 e l'apprendimento operativo.<!-- notionvc: e99e963f-1315-4aed-90e4-f714f100175f --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2475\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2475\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Come posso ridurre le recensioni negative dopo aver risolto un problema? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2475\" class=\"elementor-element elementor-element-3977ea8 e-con-full e-flex e-con e-child\" data-id=\"3977ea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15c4730 elementor-widget elementor-widget-text-editor\" data-id=\"15c4730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chiudere a caldo: confermare all'ospite che la soluzione ha funzionato, offrire un canale diretto se dovesse ripresentarsi e ringraziarlo per l'avviso. Questo follow-up prima del check-out riduce la probabilit\u00e0 che l'ospite si \u201csfoghi\u201d in una recensione nonostante l'assistenza ricevuta. Evitate di chiedere recensioni; date priorit\u00e0 all'esperienza.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2476\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2476\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quali sono le metriche da esaminare per migliorare la gestione dei reclami? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2476\" class=\"elementor-element elementor-element-a3ba8a2 e-con-full e-flex e-con e-child\" data-id=\"a3ba8a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70315ea elementor-widget elementor-widget-text-editor\" data-id=\"70315ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Frequenza per categoria e stanza, tempi di risoluzione, compromessi (tipo e ricorrenza), costo stimato del tempo operativo ed effetto sulle revisioni (problemi ripetuti). Con una semplice revisione settimanale \u00e8 possibile individuare le cause principali e dare priorit\u00e0 alle azioni correttive, anzich\u00e9 risolvere i problemi come casi isolati.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d7aa12e elementor-widget elementor-widget-heading\" data-id=\"5d7aa12e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Potreste essere interessati anche a<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0ee606 meta-visibility-show title_position_default title_hover_border_default title-default img_hover_animation_default meta_position_default grid-hover-overlay-type-always tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"6d0ee606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout4-main\"\n\t\t\t id=\"rt-tpg-container-1681359867\"\n\t\t\t data-layout=\"grid-layout4\"\n\t\t\t data-grid-style=\"tpg-full-height\"\n\t\t\t data-sc-id=\"elementor\"\n\t\t\t data-el-settings=''\n\t\t\t data-el-query=''\n\t\t\t data-el-path=''\n\t\t>\n\t\t\t\t\t\t<div class='tpg-header-wrapper'>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div data-title=\"Loading ...\" class=\"rt-row rt-content-loader grid-layout4 grid-behaviour tpg-full-height grid_layout_wrapper\">\n\t\t\t\t\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7317\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7317\" href=\"https:\/\/leanhotelsystem.com\/it\/carta-de-bienvenida-para-hoteles\/\" class=\"tpg-post-link\" target=\"_self\">                        <img decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/12\/carta-de-bienvenida-para-hoteles-768x512.webp\"\n                             class=\"rt-img-responsive\"\n                             width=\"768\"\n                             height=\"512\"\n                             alt=\"lettera di benvenuto per hotel\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t        <div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7317\" href=\"https:\/\/leanhotelsystem.com\/it\/carta-de-bienvenida-para-hoteles\/\" class=\"tpg-post-link\" target=\"_self\">Esiste una lettera di benvenuto perfetta per l'hotel e nel modello si devono affrontare questi 7 punti<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t            <span class='date'>\n\t\t\t\t<i class='far fa-calendar-alt'><\/i>\t\t\t\t                    <a href=\"https:\/\/leanhotelsystem.com\/it\/2024\/12\/19\/\">\n\t\t\t\t\t19 dicembre 2024\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 default rt-grid-item\" data-id=\"7155\">\n\t<div class=\"rt-holder tpg-post-holder\">\n\t\t<div class=\"rt-detail rt-el-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"rt-img-holder tpg-el-image-wrap has-thumbnail\">\n\t\t\t\t\t<a data-id=\"7155\" href=\"https:\/\/leanhotelsystem.com\/it\/como-gestionar-las-quejas-y-reclamaciones-de-tu-hotel-y-triunfar-con-tu-huesped\/\" class=\"tpg-post-link\" target=\"_self\">                        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/10\/la-mejor-solucion-para-administrar-las-quejas-de-tu-hostal-768x1152.webp\"\n                             class=\"rt-img-responsive\"\n                             width=\"768\"\n                             height=\"1152\"\n                             alt=\"la soluzione migliore per gestire i reclami del vostro ostello\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t<\/a>\n\t\t        <div class=\"overlay grid-hover-content\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"entry-title-wrapper\"><h3 class=\"entry-title\"><a data-id=\"7155\" href=\"https:\/\/leanhotelsystem.com\/it\/como-gestionar-las-quejas-y-reclamaciones-de-tu-hotel-y-triunfar-con-tu-huesped\/\" class=\"tpg-post-link\" target=\"_self\">Come gestire i reclami e le richieste di risarcimento nel vostro hotel e avere successo con i vostri ospiti?<\/a><\/h3><\/div>\n\t\t\t\t\t\t\t<div class=\"post-meta-tags rt-el-post-meta\">\n\t\t\t\t\t            <span class='date'>\n\t\t\t\t<i class='far fa-calendar-alt'><\/i>\t\t\t\t                    <a href=\"https:\/\/leanhotelsystem.com\/it\/2024\/10\/31\/\">\n\t\t\t\t\t31 ottobre 2024\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d884505 elementor-widget elementor-widget-n-accordion\" data-id=\"d884505\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Fisarmonica. Aprite i collegamenti con Invio o Spazio, chiudeteli con Escape e navigate con i tasti freccia.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2270\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2270\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Adattabilit\u00e0 nel processo di vendita <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2270\" class=\"elementor-element elementor-element-22923bbd e-con-full e-flex e-con e-child\" data-id=\"22923bbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d2810dd elementor-widget elementor-widget-text-editor\" data-id=\"1d2810dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'adattabilit\u00e0 consente ai team di vendita di adattare le proprie strategie in base alle tendenze e alle preferenze dei clienti. In un mercato in continua evoluzione, \u00e8 fondamentale che il team di vendita risponda rapidamente alle aspettative dei clienti, massimizzando le opportunit\u00e0 di conversione.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c0a393e e-grid e-con-full e-con e-child\" data-id=\"2c0a393e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-569a5e9b hfe-post-info-layout-inline elementor-widget elementor-widget-post-info-widget\" data-id=\"569a5e9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"hfe-post-info-inline hfe-post-info-items hfe-post-info\">\n\t\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-191a4c3 hfe-post-info-inline-item\" itemprop=\"datePublished\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/it\/2024\/10\/31\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-date\">\n\t\t\t\n\t\t\t\t\t\t\t31 ottobre 2024\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-da36491 hfe-post-info-inline-item\" itemprop=\"author\"> \n\t\t\t\t\t\t\t<a href=\"https:\/\/leanhotelsystem.com\/it\/author\/lean-hotel-system-seo\/\">\n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 104c-53 0-96 43-96 96s43 96 96 96 96-43 96-96-43-96-96-96zm0 144c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm0-240C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 448c-49.7 0-95.1-18.3-130.1-48.4 14.9-23 40.4-38.6 69.6-39.5 20.8 6.4 40.6 9.6 60.5 9.6s39.7-3.1 60.5-9.6c29.2 1 54.7 16.5 69.6 39.5-35 30.1-80.4 48.4-130.1 48.4zm162.7-84.1c-24.4-31.4-62.1-51.9-105.1-51.9-10.2 0-26 9.6-57.6 9.6-31.5 0-47.4-9.6-57.6-9.6-42.9 0-80.6 20.5-105.1 51.9C61.9 339.2 48 299.2 48 256c0-110.3 89.7-200 200-200s200 89.7 200 200c0 43.2-13.9 83.2-37.3 115.9z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-author\">\n\t\t\t\n\t\t\t\t\t\t\tSistema alberghiero Lean\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"hfe-post-info-item elementor-repeater-item-0b41359 hfe-post-info-inline-item\"> \n\t\t\t\n\t\t\t\t\t\t<span class=\"hfe-post-info-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"hfe-post-info-text hfe-post-info__item hfe-post-info__item--type-time\">\n\t\t\t\n\t\t\t\t\t\t\t9:14 am\t\t\t\t\t<\/span>\n\t\t\n\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a90bccc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2a90bccc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/lean-hotels-cars-management-systems\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Seguiteci su Linkedin e non perdetevi nulla!<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b8bef87 e-con-full e-flex e-con e-child\" data-id=\"3b8bef87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1d4b9928 e-con-full e-flex e-con e-child\" data-id=\"1d4b9928\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cfee04 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2cfee04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-564cf6df elementor-widget elementor-widget-heading\" data-id=\"564cf6df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RICHIEDETE OGGI STESSO LA VOSTRA DEMO<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f23e0bf elementor-widget elementor-widget-text-editor\" data-id=\"3f23e0bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Scoprite come il Lean Hotel System pu\u00f2 trasformare la vostra attivit\u00e0 alberghiera<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c51c0d7 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7c51c0d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/leanhotelsystem.com\/it\/contatto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RICHIEDETE LA VOSTRA DEMO GRATUITA!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d1fec1 e-con-full e-flex e-con e-child\" data-id=\"7d1fec1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-45dad54 e-con-full e-flex e-con e-child\" data-id=\"45dad54\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29c08821 elementor-widget elementor-widget-heading\" data-id=\"29c08821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Articoli correlati<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-502ab33b title_position_default title_hover_border_default title-default tpg-el-box-border-enable tpg-border-bottom-disable elementor-widget elementor-widget-tpg-grid-layout\" data-id=\"502ab33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tpg-grid-layout.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"rt-container-fluid rt-tpg-container tpg-el-main-wrapper clearfix grid-layout1-main\"\n\t\t\t id=\"rt-tpg-container-2467917517\"\n\t\t\t data-layout=\"grid-layout1\"\n\t\t\t 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