{"id":7236,"date":"2024-11-22T16:03:24","date_gmt":"2024-11-22T16:03:24","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=7236"},"modified":"2025-12-09T19:40:26","modified_gmt":"2025-12-09T19:40:26","slug":"sabe-que-pode-melhorar-a-sua-reputacao-online-melhorando-as-avaliacoes-do-seu-hotel","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/pt\/sabes-que-puedes-mejorar-tu-reputacion-online-mejorando-las-resenas-de-tu-hotel\/","title":{"rendered":"Sabia que pode melhorar a sua reputa\u00e7\u00e3o online melhorando as avalia\u00e7\u00f5es do seu hotel?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7236\" class=\"elementor elementor-7236\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70ad6e6 e-flex e-con-boxed e-con e-parent\" data-id=\"70ad6e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2ad3e elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"ca2ad3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"P\u00e3o ralado\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/pt\"><span class=\"hfe-breadcrumbs-text\">In\u00edcio<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74c85b0 elementor-widget elementor-widget-heading\" data-id=\"74c85b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Sabia que pode melhorar a reputa\u00e7\u00e3o online do seu hotel optimizando as suas cr\u00edticas?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baaa91f elementor-widget elementor-widget-text-editor\" data-id=\"baaa91f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A reputa\u00e7\u00e3o online \u00e9 o seu cart\u00e3o de visita no mercado hoteleiro. Impulsionar as opini\u00f5es dos clientes e destac\u00e1-las em plataformas como o Google, TripAdvisor ou Booking n\u00e3o s\u00f3 atrai novos h\u00f3spedes, como tamb\u00e9m aumenta o prest\u00edgio e a rentabilidade do seu neg\u00f3cio. Transformar as experi\u00eancias dos seus clientes em coment\u00e1rios positivos \u00e9 mais f\u00e1cil do que parece se aplicar as estrat\u00e9gias corretas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ec696c elementor-widget elementor-widget-image\" data-id=\"5ec696c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1024x683.webp\" class=\"attachment-large size-large wp-image-7237\" alt=\"GEST\u00c3O DE AVALIA\u00c7\u00d5ES ONLINE para hot\u00e9is\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/GESTION-DE-RESENAS-ONLINE-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-404cefe elementor-widget elementor-widget-heading\" data-id=\"404cefe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Antes de continuarmos, sabe o que \u00e9 a reputa\u00e7\u00e3o online de um hotel?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-076abda elementor-widget elementor-widget-text-editor\" data-id=\"076abda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A reputa\u00e7\u00e3o em linha \u00e9 a perce\u00e7\u00e3o p\u00fablica do seu hotel com base nas experi\u00eancias que os seus clientes partilham em plataformas digitais. Isto inclui cr\u00edticas, classifica\u00e7\u00f5es e men\u00e7\u00f5es em s\u00edtios especializados e nas redes sociais. Uma boa reputa\u00e7\u00e3o n\u00e3o s\u00f3 atrai novos clientes, como tamb\u00e9m fideliza os actuais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b9af40 elementor-widget elementor-widget-heading\" data-id=\"9b9af40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">As cr\u00edticas online melhoram realmente o estatuto do meu hotel?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0518bf elementor-widget elementor-widget-text-editor\" data-id=\"b0518bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A resposta \u00e9 um retumbante sim. As avalia\u00e7\u00f5es t\u00eam um impacto direto nas decis\u00f5es dos viajantes. Estudos demonstram que mais de 80% dos clientes l\u00eaem as avalia\u00e7\u00f5es antes de efetuar a reserva. Classifica\u00e7\u00f5es elevadas e cr\u00edticas positivas aumentam significativamente a probabilidade de atrair novos h\u00f3spedes. Al\u00e9m disso, as avalia\u00e7\u00f5es reflectem aspectos fundamentais, tais como:<\/p><ul><li>Qualidade do servi\u00e7o.<\/li><li>Estado das instala\u00e7\u00f5es.<\/li><li>Rela\u00e7\u00e3o qualidade-pre\u00e7o.<\/li><\/ul><p>Por conseguinte, uma estrat\u00e9gia centrada na melhoria do feedback n\u00e3o s\u00f3 beneficia a sua reputa\u00e7\u00e3o, como tamb\u00e9m as suas receitas.<\/p><p><!-- notionvc: 6a20c2b0-bef3-4781-8718-bfd7e57d8dfe --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4067c7c elementor-widget elementor-widget-heading\" data-id=\"4067c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5 dicas gerais para melhorar as suas avalia\u00e7\u00f5es de hot\u00e9is<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42172c6 elementor-widget elementor-widget-heading\" data-id=\"42172c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. oferece uma experi\u00eancia excecional<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8fae5a elementor-widget elementor-widget-text-editor\" data-id=\"b8fae5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A base para as cr\u00edticas positivas \u00e9 proporcionar uma experi\u00eancia que os h\u00f3spedes recordar\u00e3o com prazer. A partir do momento do check-in, certifique-se de que o processo \u00e9 suave e eficiente, acompanhado de uma atitude amig\u00e1vel e profissional. Surpreender os seus h\u00f3spedes com pequenos toques, como uma cortesia inesperada ou uma nota de boas-vindas personalizada, pode fazer uma grande diferen\u00e7a. Al\u00e9m disso, garantir que todos os aspectos da sua estadia, desde a limpeza \u00e0 qualidade das instala\u00e7\u00f5es, s\u00e3o impec\u00e1veis refor\u00e7a a impress\u00e3o de um servi\u00e7o excecional.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd4ffce elementor-widget elementor-widget-heading\" data-id=\"bd4ffce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. facilita os pedidos de revis\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2032bd7 elementor-widget elementor-widget-text-editor\" data-id=\"2032bd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A maioria dos h\u00f3spedes n\u00e3o deixar\u00e1 espontaneamente uma avalia\u00e7\u00e3o, mas pode encorajar este comportamento tornando o processo simples e acess\u00edvel. Enviar um e-mail ap\u00f3s o check-out agradecendo a estadia e fornecendo um link direto para deixar uma avalia\u00e7\u00e3o nas principais plataformas, como o Google ou o TripAdvisor, pode aumentar significativamente as respostas. Tamb\u00e9m pode incluir lembretes no hotel, como um c\u00f3digo QR no quarto ou nas \u00e1reas comuns, convidando os h\u00f3spedes a partilhar a sua experi\u00eancia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39e2a64 elementor-widget elementor-widget-heading\" data-id=\"39e2a64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Responder a todas as cr\u00edticas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e93222 elementor-widget elementor-widget-text-editor\" data-id=\"3e93222\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dedicar algum tempo a interagir com os coment\u00e1rios dos seus h\u00f3spedes mostra que valoriza as suas opini\u00f5es e que est\u00e1 empenhado na sua satisfa\u00e7\u00e3o. Reconhe\u00e7a sempre os coment\u00e1rios positivos, real\u00e7ando o seu apre\u00e7o pela prefer\u00eancia e reconhecimento da sua equipa. Por outro lado, trate os coment\u00e1rios negativos com empatia e profissionalismo. Um pedido de desculpas sincero, acompanhado de uma explica\u00e7\u00e3o das ac\u00e7\u00f5es corretivas que ser\u00e3o implementadas, pode transformar uma m\u00e1 experi\u00eancia numa oportunidade de melhoria e fideliza\u00e7\u00e3o do cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7549e elementor-widget elementor-widget-heading\" data-id=\"3f7549e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Ouvir e agir<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-363103a elementor-widget elementor-widget-text-editor\" data-id=\"363103a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cada coment\u00e1rio recebido, seja ele positivo ou negativo, \u00e9 uma oportunidade para melhorar o seu servi\u00e7o. Analise os coment\u00e1rios para identificar padr\u00f5es que possam apontar para \u00e1reas recorrentes que necessitem de melhorias, como problemas com o pequeno-almo\u00e7o, a limpeza ou a aten\u00e7\u00e3o do pessoal. Utilize estes dados para implementar altera\u00e7\u00f5es concretas que respondam \u00e0s necessidades dos h\u00f3spedes. Os clientes apreciam o facto de as suas opini\u00f5es conduzirem \u00e0 tomada de medidas, o que aumenta a confian\u00e7a no seu compromisso com a excel\u00eancia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2162b elementor-widget elementor-widget-heading\" data-id=\"3a2162b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Destacar as cr\u00edticas positivas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2c8a8 elementor-widget elementor-widget-text-editor\" data-id=\"ff2c8a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As cr\u00edticas positivas s\u00e3o uma ferramenta poderosa para promover o seu hotel e atrair novos h\u00f3spedes. Inclua testemunhos em destaque no seu s\u00edtio Web e nas redes sociais, acompanhando-os com imagens atractivas das suas instala\u00e7\u00f5es. Al\u00e9m disso, a utiliza\u00e7\u00e3o de excertos destas cr\u00edticas em campanhas publicit\u00e1rias refor\u00e7a a perce\u00e7\u00e3o de qualidade e fiabilidade. Mesmo dentro do hotel, pode apresentar estas cr\u00edticas em ecr\u00e3s digitais, criando confian\u00e7a entre os novos h\u00f3spedes que ainda n\u00e3o experimentaram o hotel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565934b elementor-widget elementor-widget-image\" data-id=\"565934b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-1024x683.webp\" class=\"attachment-large size-large wp-image-7240\" alt=\"como melhorar as avalia\u00e7\u00f5es de hot\u00e9is\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-mejorar-las-resenas-de-hoteles-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-608a48b elementor-widget elementor-widget-heading\" data-id=\"608a48b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4 itens essenciais para o seu hotel aumentar as avalia\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-737f7e9 elementor-widget elementor-widget-heading\" data-id=\"737f7e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. camas que convidam ao repouso<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5df0bb5 elementor-widget elementor-widget-text-editor\" data-id=\"5df0bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A qualidade do sono \u00e9 fundamental. Investir em colch\u00f5es confort\u00e1veis, roupa de cama de primeira qualidade e op\u00e7\u00f5es de almofadas pode fazer toda a diferen\u00e7a.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c76c86b elementor-widget elementor-widget-heading\" data-id=\"c76c86b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Servi\u00e7os que surpreendem<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4776315 elementor-widget elementor-widget-text-editor\" data-id=\"4776315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oferece mais do que o b\u00e1sico. Detalhes como kits de higiene pessoal de luxo, chinelos e roup\u00f5es de banho elevam a experi\u00eancia do h\u00f3spede.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1af9d0 elementor-widget elementor-widget-heading\" data-id=\"d1af9d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Decora\u00e7\u00e3o inspiradora<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9550bc elementor-widget elementor-widget-text-editor\" data-id=\"d9550bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um design atraente e acolhedor n\u00e3o s\u00f3 melhora a experi\u00eancia, como tamb\u00e9m incentiva os clientes a partilhar fotografias nas redes sociais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b3d12 elementor-widget elementor-widget-heading\" data-id=\"44b3d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Pormenores tecnol\u00f3gicos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc766c elementor-widget elementor-widget-text-editor\" data-id=\"7cc766c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oferece wi-fi r\u00e1pido, tomadas acess\u00edveis e carregadores sem fios. A conetividade \u00e9 fundamental para o viajante moderno.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9b08ce elementor-widget elementor-widget-heading\" data-id=\"b9b08ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3 compet\u00eancias que os seus funcion\u00e1rios precisam de ter para incentivar as avalia\u00e7\u00f5es online<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de26671 elementor-widget elementor-widget-text-editor\" data-id=\"de26671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O papel do pessoal \u00e9 crucial para melhorar a experi\u00eancia do cliente e, consequentemente, as avalia\u00e7\u00f5es online. Eis como desenvolver estas compet\u00eancias na sua equipa, dando-lhe ferramentas pr\u00e1ticas para as implementar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0383f2f elementor-widget elementor-widget-heading\" data-id=\"0383f2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. atitude proactiva e amig\u00e1vel: a chave para estabelecer uma liga\u00e7\u00e3o com os h\u00f3spedes.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8abd00 elementor-widget elementor-widget-text-editor\" data-id=\"d8abd00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um empregado com uma atitude proactiva n\u00e3o fica \u00e0 espera que os problemas surjam, mas toma a iniciativa de antecipar as necessidades dos clientes. Isto cria um ambiente em que os clientes se sentem valorizados e cuidados.<\/p><ul><li><strong>Estrat\u00e9gias para promover esta atitude:<\/strong><ul><li><strong>Forma\u00e7\u00e3o em empatia:<\/strong> Ensine-os a identificar sinais subtis das necessidades do anfitri\u00e3o, como a linguagem corporal ou o tom de voz.<\/li><li><strong>Protocolos de personaliza\u00e7\u00e3o:<\/strong> Incentive a equipa a cumprimentar os h\u00f3spedes pelo nome, a recordar visitas anteriores ou a comentar positivamente a sua viagem.<\/li><li><strong>Motiva\u00e7\u00e3o constante:<\/strong> Recompense os empregados que demonstrem proactividade, por exemplo, resolvendo problemas antes de o cliente os mencionar.<\/li><\/ul><\/li><\/ul><p>Uma simpatia genu\u00edna gera confian\u00e7a e um sentimento de liga\u00e7\u00e3o, o que aumenta a probabilidade de o h\u00f3spede deixar uma avalia\u00e7\u00e3o positiva.<\/p><p><!-- notionvc: 30ddbadc-cbdb-42ba-b996-400864bc1645 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c74c19b elementor-widget elementor-widget-heading\" data-id=\"c74c19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Capacidade de resolver problemas rapidamente: Tornar-se um \"criador de solu\u00e7\u00f5es\".<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7038c elementor-widget elementor-widget-text-editor\" data-id=\"7f7038c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At\u00e9 nos melhores hot\u00e9is podem surgir problemas, mas \u00e9 a forma como se lida com eles que realmente importa. A rapidez e a efici\u00eancia com que a sua equipa responde pode transformar uma experi\u00eancia negativa numa oportunidade para se destacar.<\/p><ul><li><strong>T\u00e9cnicas eficazes de resolu\u00e7\u00e3o de problemas:<\/strong><ul><li><strong>Capacita\u00e7\u00e3o do pessoal:<\/strong> D\u00ea aos seus empregados a capacidade de tomar decis\u00f5es r\u00e1pidas, como oferecer uma compensa\u00e7\u00e3o razo\u00e1vel ou actualiza\u00e7\u00f5es, sem necessidade de consultar os superiores.<\/li><li><strong>Forma\u00e7\u00e3o em gest\u00e3o de conflitos:<\/strong> D\u00e1 semin\u00e1rios sobre como neutralizar situa\u00e7\u00f5es de tens\u00e3o e manter a calma em intera\u00e7\u00f5es dif\u00edceis.<\/li><li><strong>Monitoriza\u00e7\u00e3o proactiva:<\/strong> N\u00e3o \u00e9 suficiente resolver um problema; d\u00e1 instru\u00e7\u00f5es \u00e0 equipa para fazer o acompanhamento posterior e <s>s<\/s>e certificar-se de que o h\u00f3spede ficou satisfeito.<\/li><\/ul><\/li><\/ul><p>A capacidade de resolver problemas rapidamente demonstra profissionalismo e empatia, duas qualidades que os h\u00f3spedes valorizam muito.<\/p><p><!-- notionvc: 56b02450-a389-4369-8d27-42c1ab3fc634 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6063e49 elementor-widget elementor-widget-heading\" data-id=\"6063e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Aten\u00e7\u00e3o aos pormenores: Porque os pequenos gestos t\u00eam um grande impacto<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71120b5 elementor-widget elementor-widget-text-editor\" data-id=\"71120b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A aten\u00e7\u00e3o aos pormenores pode transformar uma estadia normal numa experi\u00eancia inesquec\u00edvel. Desde garantir que o quarto est\u00e1 perfeitamente limpo at\u00e9 recordar prefer\u00eancias espec\u00edficas, este n\u00edvel de cuidado deixa uma impress\u00e3o duradoura.<\/p><ul><li><strong>Como incutir a aten\u00e7\u00e3o ao pormenor na equipa:<\/strong><ul><li><strong>Listas de controlo operacionais:<\/strong> Fornece listas de verifica\u00e7\u00e3o pormenorizadas para garantir que nenhum aspeto passa despercebido, desde a temperatura ambiente correta at\u00e9 aos artigos de cortesia bem apresentados.<\/li><li><strong>Forma\u00e7\u00e3o em observa\u00e7\u00e3o:<\/strong> Incentive o seu pessoal a prestar aten\u00e7\u00e3o \u00e0s prefer\u00eancias dos clientes, como a sua bebida preferida ou alergias alimentares, e utilize essas informa\u00e7\u00f5es para personalizar a sua experi\u00eancia.<\/li><li><strong>Cultura de excel\u00eancia:<\/strong> Refor\u00e7a constantemente a import\u00e2ncia de \"ir mais al\u00e9m\" em cada intera\u00e7\u00e3o, destacando exemplos positivos dentro da equipa.<\/li><\/ul><\/li><\/ul><p>Os h\u00f3spedes apreciam os detalhes que mostram que s\u00e3o mais do que um simples n\u00famero de quarto, e esta impress\u00e3o reflecte-se nas suas avalia\u00e7\u00f5es.<\/p><p><!-- notionvc: 27925cfe-5896-4e28-8d6a-1b20c3fd71ac --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eaa6ed elementor-widget elementor-widget-image\" data-id=\"3eaa6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-1024x683.webp\" class=\"attachment-large size-large wp-image-7238\" alt=\"coment\u00e1rios de hot\u00e9is\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-1024x683.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-300x200.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-768x512.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-1536x1024.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-2048x1365.webp 2048w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/resenas-para-hoteles-18x12.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3afc9eb elementor-widget elementor-widget-heading\" data-id=\"3afc9eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como \u00e9 que o PMS do nosso hotel apoia a gest\u00e3o de revis\u00f5es?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-850eee3 elementor-widget elementor-widget-text-editor\" data-id=\"850eee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Num mundo em que a reputa\u00e7\u00e3o online \u00e9 fundamental para o sucesso de um hotel, um PMS (Property Management System) como o <strong>Sistema hoteleiro LEAN<\/strong> torna-se uma ferramenta indispens\u00e1vel. Este sistema n\u00e3o s\u00f3 simplifica a gest\u00e3o das opera\u00e7\u00f5es di\u00e1rias, como tamb\u00e9m facilita uma gest\u00e3o abrangente e estrat\u00e9gica das opini\u00f5es dos seus h\u00f3spedes atrav\u00e9s da integra\u00e7\u00e3o de fornecedores especializados no sector.<\/p><p><!-- notionvc: 5764732d-f242-4fda-a007-73c5222a5aaf --><\/p><p>Vamos analisar em pormenor como funcionam estas solu\u00e7\u00f5es de gest\u00e3o da reputa\u00e7\u00e3o:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e943095 elementor-widget elementor-widget-heading\" data-id=\"e943095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1) Monitoriza\u00e7\u00e3o em tempo real: mantenha-se sempre informado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-510737a elementor-widget elementor-widget-text-editor\" data-id=\"510737a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A monitoriza\u00e7\u00e3o de revis\u00f5es em tempo real \u00e9 uma das carater\u00edsticas mais valiosas da nossa integra\u00e7\u00e3o.<\/p><ul><li>Receba notifica\u00e7\u00f5es imediatas sempre que um cliente deixar uma avalia\u00e7\u00e3o nas principais plataformas, como Google, TripAdvisor ou Booking.<\/li><li>Centralize as avalia\u00e7\u00f5es de v\u00e1rios canais numa \u00fanica interface, evitando a perda de detalhes importantes.<\/li><li>Identifique rapidamente os coment\u00e1rios negativos, permitindo-lhe tomar medidas corretivas imediatas para reduzir os impactos na reputa\u00e7\u00e3o.<\/li><\/ul><p>O acesso instant\u00e2neo a esta informa\u00e7\u00e3o d\u00e1-lhe controlo total sobre a perce\u00e7\u00e3o que os h\u00f3spedes t\u00eam do seu hotel.<\/p><p><!-- notionvc: 1d9a2591-b9c3-4745-ba9f-71dd71cd4e43 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9109505 elementor-widget elementor-widget-heading\" data-id=\"9109505\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. respostas automatizadas e personalizadas: Poupe tempo sem perder o toque humano.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-903c305 elementor-widget elementor-widget-text-editor\" data-id=\"903c305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Responder a todas as cr\u00edticas pode ser um desafio, especialmente quando o volume de coment\u00e1rios \u00e9 elevado.<\/p><ul><li><strong>Modelos personaliz\u00e1veis:<\/strong> Crie respostas autom\u00e1ticas que reflictam o tom e a identidade da sua marca, assegurando uma comunica\u00e7\u00e3o coerente.<\/li><li><strong>Respostas r\u00e1pidas a cr\u00edticas negativas:<\/strong> Actue imediatamente para responder a quaisquer reclama\u00e7\u00f5es, mostrando aos seus clientes que valoriza o seu feedback.<\/li><li><strong>Op\u00e7\u00f5es avan\u00e7adas de personaliza\u00e7\u00e3o:<\/strong> Embora a automatiza\u00e7\u00e3o poupe tempo, pode ajustar cada resposta para a tornar \u00fanica e genu\u00edna.<\/li><\/ul><p>Uma gest\u00e3o eficiente do feedback refor\u00e7a a confian\u00e7a dos h\u00f3spedes e aumenta a probabilidade de voltarem a escolher o seu hotel.<\/p><p><!-- notionvc: d03e00de-ede4-4c98-a389-c0bb6910e87e --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d321302 elementor-widget elementor-widget-heading\" data-id=\"d321302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. An\u00e1lise de dados e tend\u00eancias: tomar decis\u00f5es informadas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52faaec elementor-widget elementor-widget-text-editor\" data-id=\"52faaec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Com uma abordagem orientada para os dados, s\u00e3o oferecidas ferramentas anal\u00edticas avan\u00e7adas que v\u00e3o para al\u00e9m da simples recolha de avalia\u00e7\u00f5es. \u00c9 poss\u00edvel:<\/p><ul><li>Gerar relat\u00f3rios pormenorizados sobre padr\u00f5es de feedback: que aspectos s\u00e3o real\u00e7ados pelos h\u00f3spedes? Que \u00e1reas necessitam de ser melhoradas?<\/li><li>Identificar tend\u00eancias sazonais ou recorrentes nas avalia\u00e7\u00f5es, ajudando-o a planear estrat\u00e9gias de melhoria a longo prazo.<\/li><li>Compare a sua reputa\u00e7\u00e3o com a dos seus concorrentes, detectando oportunidades para se destacar no mercado.<\/li><\/ul><p>Estes dados n\u00e3o s\u00f3 lhe permitem melhorar a experi\u00eancia do cliente, como tamb\u00e9m o ajudam a definir objectivos claros e exequ\u00edveis para a sua equipa.<\/p><p><!-- notionvc: 54056fe8-94ff-4d3d-b3c4-8234ec1ab8a9 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d34cc elementor-widget elementor-widget-heading\" data-id=\"e4d34cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Pedidos de revis\u00e3o autom\u00e1ticos: Aumente o seu volume de coment\u00e1rios positivos.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6285f9 elementor-widget elementor-widget-text-editor\" data-id=\"a6285f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uma das melhores formas de melhorar a sua reputa\u00e7\u00e3o online \u00e9 aumentar o n\u00famero de cr\u00edticas positivas:<\/p><ul><li><strong>Pedidos automatizados de check-out posterior:<\/strong> Configure mensagens que s\u00e3o automaticamente enviadas aos h\u00f3spedes ap\u00f3s a sua estadia, convidando-os a partilhar a sua experi\u00eancia.<\/li><li><strong>Segmenta\u00e7\u00e3o de clientes:<\/strong> Personalizar os pedidos em fun\u00e7\u00e3o do perfil do h\u00f3spede (fam\u00edlias, casais, viajantes de neg\u00f3cios, etc.) para obter opini\u00f5es mais pertinentes.<\/li><li><strong>Integra\u00e7\u00e3o com as principais plataformas:<\/strong> Facilita o acesso a s\u00edtios como o TripAdvisor ou o Booking diretamente a partir do correio, simplificando o processo para o cliente.<\/li><\/ul><p>Esta estrat\u00e9gia n\u00e3o s\u00f3 aumenta o volume de avalia\u00e7\u00f5es, como tamb\u00e9m garante que mais avalia\u00e7\u00f5es reflectem a satisfa\u00e7\u00e3o de h\u00f3spedes satisfeitos.<\/p><p><!-- notionvc: 9c966194-8992-49d2-b2d9-966c9f5fec16 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a38e12 elementor-widget elementor-widget-image\" data-id=\"6a38e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-1024x562.webp\" class=\"attachment-large size-large wp-image-7239\" alt=\"como obter cr\u00edticas de hot\u00e9is\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-1024x562.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-300x165.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-768x421.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-1536x843.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles-18x10.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2024\/11\/como-conseguir-resenas-para-hoteles.webp 1584w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Integra\u00e7\u00f5es actuais do LEAN Hotel System com sistemas de gest\u00e3o da reputa\u00e7\u00e3o em linha.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio \u00bfSab\u00edas que puedes mejorar la reputaci\u00f3n online de tu hotel optimizando tus rese\u00f1as? La reputaci\u00f3n online es tu carta [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":7237,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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