{"id":9341,"date":"2025-07-23T14:43:59","date_gmt":"2025-07-23T14:43:59","guid":{"rendered":"https:\/\/leanhotelsystem.com\/?p=9341"},"modified":"2025-12-09T19:40:49","modified_gmt":"2025-12-09T19:40:49","slug":"reputacao-online-em-hoteis-como-e-construida-e-como-afecta-a-sua-empresa","status":"publish","type":"post","link":"https:\/\/leanhotelsystem.com\/pt\/reputacion-online-en-hoteles-que-es-como-se-construye-y-como-afecta-a-tu-negocio\/","title":{"rendered":"Reputa\u00e7\u00e3o online nos hot\u00e9is: o que \u00e9, como se constr\u00f3i e como afecta a sua empresa"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9341\" class=\"elementor elementor-9341\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2358a54 e-flex e-con-boxed e-con e-parent\" data-id=\"2358a54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d791424 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"d791424\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"P\u00e3o ralado\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/span><a href=\"https:\/\/leanhotelsystem.com\/pt\"><span class=\"hfe-breadcrumbs-text\">In\u00edcio<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c363b8 elementor-widget elementor-widget-heading\" data-id=\"1c363b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reputa\u00e7\u00e3o online nos hot\u00e9is: o que \u00e9, como se constr\u00f3i e como afecta a sua empresa<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc8db7 elementor-widget elementor-widget-text-editor\" data-id=\"2bc8db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hoje, mais do que nunca, a reputa\u00e7\u00e3o online de um hotel n\u00e3o \u00e9 um pormenor secund\u00e1rio: \u00e9 um fator-chave que influencia as reservas, o pre\u00e7o m\u00e9dio e a perce\u00e7\u00e3o do cliente. A maioria dos viajantes compara as avalia\u00e7\u00f5es antes de efetuar a reserva. E cada avalia\u00e7\u00e3o publicada, seja no Booking, no Google ou nas redes sociais, influencia a decis\u00e3o de compra. Mas como \u00e9 que essa reputa\u00e7\u00e3o se forma, em que plataformas \u00e9 mais importante e como pode geri-la para melhorar os resultados?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ada98b5 elementor-widget elementor-widget-image\" data-id=\"ada98b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/las-mejores-resenas-para-tu-hotel-1024x576.webp\" class=\"attachment-large size-large wp-image-9344\" alt=\"as melhores cr\u00edticas para o seu hotel\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/las-mejores-resenas-para-tu-hotel-1024x576.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/las-mejores-resenas-para-tu-hotel-300x169.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/las-mejores-resenas-para-tu-hotel-768x432.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/las-mejores-resenas-para-tu-hotel-1536x864.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/las-mejores-resenas-para-tu-hotel-18x10.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/las-mejores-resenas-para-tu-hotel.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81cb9ca elementor-widget elementor-widget-heading\" data-id=\"81cb9ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 a reputa\u00e7\u00e3o online de um hotel e porque \u00e9 que \u00e9 t\u00e3o importante?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57b3dc6 elementor-widget elementor-widget-text-editor\" data-id=\"57b3dc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O <strong>reputa\u00e7\u00e3o online de um hotel<\/strong> \u00e9 a imagem que projecta na Internet com base nas opini\u00f5es dos clientes. \u00c9 constitu\u00edda por coment\u00e1rios, classifica\u00e7\u00f5es e cr\u00edticas publicadas em plataformas como as OTA, o Google, as redes sociais e os f\u00f3runs especializados.<\/p><p>\u00c9 importante porque influencia diretamente a decis\u00e3o de reserva: um hotel com uma boa classifica\u00e7\u00e3o tem mais visibilidade, mais convers\u00f5es e mais poder de fixa\u00e7\u00e3o de pre\u00e7os. Ao mesmo tempo, uma reputa\u00e7\u00e3o negativa, ou mesmo a falta de avalia\u00e7\u00f5es, gera desconfian\u00e7a. O potencial h\u00f3spede quer ver o que os outros pensam antes de se comprometer.<\/p><p><!-- notionvc: d3a507bb-ded5-412b-80f6-f9a03e379270 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc353cd elementor-widget elementor-widget-heading\" data-id=\"bc353cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Principais canais onde a reputa\u00e7\u00e3o online do hotel \u00e9 constru\u00edda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b872982 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"b872982\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"193407362\" aria-label=\"Separadores. Abra itens com Enter ou Espa\u00e7o, feche-os com Escape e navegue com datas.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1934073621\" data-tab-title-id=\"e-n-tab-title-1934073621\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1934073621\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tTripadvisor, Google Reviews e Booking.com\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1934073622\" data-tab-title-id=\"e-n-tab-title-1934073622\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1934073622\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRedes sociais\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1934073623\" data-tab-title-id=\"e-n-tab-title-1934073623\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1934073623\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOTAs\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1934073621\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1934073621\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-4f23ac0 e-flex e-con-boxed e-con e-child\" data-id=\"4f23ac0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73612d0 elementor-widget elementor-widget-text-editor\" data-id=\"73612d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Estas plataformas s\u00e3o os pilares da reputa\u00e7\u00e3o do hotel. Em <span class=\"notion-enable-hover\" data-token-index=\"1\">Tripadvisor<\/span>Os viajantes partilham experi\u00eancias pormenorizadas. Em <span class=\"notion-enable-hover\" data-token-index=\"3\">An\u00e1lises do Google<\/span>as opini\u00f5es aparecem nos resultados de pesquisa, afectando a visibilidade local. E em <span class=\"notion-enable-hover\" data-token-index=\"5\">Booking.com<\/span>A classifica\u00e7\u00e3o determina a posi\u00e7\u00e3o na listagem e a confian\u00e7a do utilizador. Uma boa classifica\u00e7\u00e3o nestas tr\u00eas plataformas n\u00e3o traz apenas credibilidade: \u00e9 uma vantagem comercial concreta.<!-- notionvc: 37a4bd15-f829-48ee-8271-2c3496cdb0e0 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1934073622\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1934073622\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-c5924df e-flex e-con-boxed e-con e-child\" data-id=\"c5924df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff6a6e9 elementor-widget elementor-widget-text-editor\" data-id=\"ff6a6e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Instagram, o Facebook ou o TikTok podem n\u00e3o ser plataformas de reservas, mas moldam a perce\u00e7\u00e3o. Uma queixa viral ou uma hist\u00f3ria negativa pode ter tanto alcance como uma m\u00e1 cr\u00edtica. Ao mesmo tempo, responder bem, partilhar feedback positivo e mostrar intera\u00e7\u00f5es reais melhora a imagem do hotel e humaniza a marca.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1934073623\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1934073623\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\"elementor-element elementor-element-58917cc e-flex e-con-boxed e-con e-child\" data-id=\"58917cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dad696f elementor-widget elementor-widget-text-editor\" data-id=\"dad696f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As OTA n\u00e3o s\u00f3 vendem estadias, como tamb\u00e9m criam reputa\u00e7\u00e3o. O seu sistema de classifica\u00e7\u00e3o influencia o algoritmo de classifica\u00e7\u00e3o e a convers\u00e3o. Al\u00e9m disso, muitos utilizadores utilizam s\u00edtios como o Trivago ou o Kayak para comparar rapidamente as op\u00e7\u00f5es. A\u00ed, o n\u00famero e a qualidade das avalia\u00e7\u00f5es tornam-se decisivos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb75e2 elementor-widget elementor-widget-image\" data-id=\"1bb75e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/como-mejorar-las-resenas-y-la-reputacion-de-mi-hotel-1024x576.webp\" class=\"attachment-large size-large wp-image-9343\" alt=\"como melhorar as cr\u00edticas e a reputa\u00e7\u00e3o do meu hotel\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/como-mejorar-las-resenas-y-la-reputacion-de-mi-hotel-1024x576.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/como-mejorar-las-resenas-y-la-reputacion-de-mi-hotel-300x169.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/como-mejorar-las-resenas-y-la-reputacion-de-mi-hotel-768x432.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/como-mejorar-las-resenas-y-la-reputacion-de-mi-hotel-1536x864.webp 1536w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/como-mejorar-las-resenas-y-la-reputacion-de-mi-hotel-18x10.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/como-mejorar-las-resenas-y-la-reputacion-de-mi-hotel.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75de411 elementor-widget elementor-widget-heading\" data-id=\"75de411\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como a reputa\u00e7\u00e3o online influencia a rentabilidade do hotel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89f562c elementor-widget elementor-widget-heading\" data-id=\"89f562c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Rela\u00e7\u00e3o entre reputa\u00e7\u00e3o e taxa de convers\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75d0819 elementor-widget elementor-widget-text-editor\" data-id=\"75d0819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uma melhor reputa\u00e7\u00e3o significa mais reservas. A taxa de convers\u00e3o de visitantes em clientes aumenta quando o hotel tem cr\u00edticas positivas e recentes. Mesmo pequenos aumentos nas classifica\u00e7\u00f5es podem traduzir-se em milhares de euros em receitas anuais adicionais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36b4c4f elementor-widget elementor-widget-heading\" data-id=\"36b4c4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Impacto no posicionamento nas OTAs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f61e10f elementor-widget elementor-widget-text-editor\" data-id=\"f61e10f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Os algoritmos de plataformas como a Booking ou a Expedia d\u00e3o prioridade aos hot\u00e9is com melhores cr\u00edticas. Isto traduz-se em mais visibilidade e mais cliques. Uma m\u00e1 reputa\u00e7\u00e3o n\u00e3o s\u00f3 afecta a convers\u00e3o, como tamb\u00e9m a sua posi\u00e7\u00e3o nas listagens.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c7112a elementor-widget elementor-widget-heading\" data-id=\"3c7112a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Influenciar a perce\u00e7\u00e3o do valor do pre\u00e7o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53cf211 elementor-widget elementor-widget-text-editor\" data-id=\"53cf211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um hotel com uma boa reputa\u00e7\u00e3o pode justificar tarifas mais elevadas. Quando os utilizadores v\u00eaem cr\u00edticas sobre a limpeza, o servi\u00e7o ou a localiza\u00e7\u00e3o, percebem que o pre\u00e7o se justifica. A reputa\u00e7\u00e3o torna-se assim um argumento de valor e n\u00e3o apenas uma m\u00e9trica.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb4393f elementor-widget elementor-widget-heading\" data-id=\"cb4393f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estrat\u00e9gias para melhorar a reputa\u00e7\u00e3o online de um hotel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d891a0 elementor-widget elementor-widget-n-accordion\" data-id=\"5d891a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9800\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-9800\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Gest\u00e3o proactiva do feedback e das respostas <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9800\" class=\"elementor-element elementor-element-d4ac9c3 e-con-full e-flex e-con e-child\" data-id=\"d4ac9c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6831a5c elementor-widget elementor-widget-text-editor\" data-id=\"6831a5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Responder de forma r\u00e1pida, educada e emp\u00e1tica demonstra empenhamento. Reconhecer o feedback positivo refor\u00e7a a experi\u00eancia, enquanto gerir bem as cr\u00edticas pode transformar uma experi\u00eancia negativa numa oportunidade de fideliza\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9801\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9801\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Utiliza\u00e7\u00e3o de inqu\u00e9ritos e automatiza\u00e7\u00e3o p\u00f3s-verifica\u00e7\u00e3o <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9801\" class=\"elementor-element elementor-element-4f84c11 e-con-full e-flex e-con e-child\" data-id=\"4f84c11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c2ab5 elementor-widget elementor-widget-text-editor\" data-id=\"a0c2ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solicitar feedback logo ap\u00f3s a estadia permite-lhe identificar problemas antes de estes se tornarem p\u00fablicos. Automatizar este processo com inqu\u00e9ritos por correio eletr\u00f3nico ou mensagens personalizadas ajuda a recolher informa\u00e7\u00f5es valiosas e a melhorar os pontos cr\u00edticos do servi\u00e7o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9802\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9802\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Forma\u00e7\u00e3o de equipas para melhorar a experi\u00eancia percebida <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9802\" class=\"elementor-element elementor-element-254898a e-con-full e-flex e-con e-child\" data-id=\"254898a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca6fae elementor-widget elementor-widget-text-editor\" data-id=\"2ca6fae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Muitas cr\u00edticas negativas n\u00e3o resultam de falhas graves, mas de pormenores que podem ser evitados. A forma\u00e7\u00e3o do pessoal em hospitalidade, resolu\u00e7\u00e3o de conflitos e aten\u00e7\u00e3o pessoal pode fazer toda a diferen\u00e7a. A experi\u00eancia percebida come\u00e7a muito antes da cr\u00edtica online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54a0e03 elementor-widget elementor-widget-heading\" data-id=\"54a0e03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avalia\u00e7\u00e3o comparativa da reputa\u00e7\u00e3o entre cadeias hoteleiras: o que podemos aprender?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a50dc7b elementor-widget elementor-widget-text-editor\" data-id=\"a50dc7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As grandes cadeias hoteleiras trabalham a sua reputa\u00e7\u00e3o como um ativo estrat\u00e9gico. Implementam processos de resposta normalizados, analisam dados de satisfa\u00e7\u00e3o e coordenam campanhas para refor\u00e7ar a sua imagem em diferentes canais. O interessante \u00e9 que muitas das suas pr\u00e1ticas podem ser replicadas por hot\u00e9is independentes: responder sempre aos coment\u00e1rios, monitorizar as men\u00e7\u00f5es, automatizar os inqu\u00e9ritos ou refor\u00e7ar a comunica\u00e7\u00e3o direta com os h\u00f3spedes. O que diferencia as marcas com melhor reputa\u00e7\u00e3o \u00e9 a <span class=\"notion-enable-hover\" data-token-index=\"1\">consist\u00eancia<\/span>e n\u00e3o apenas o or\u00e7amento.<!-- notionvc: b3385ed4-28b9-48f9-b77b-325aed1092ac --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9af46cd elementor-widget elementor-widget-heading\" data-id=\"9af46cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como um PMS como o Lean Hotel System pode ajud\u00e1-lo a melhorar a sua reputa\u00e7\u00e3o online<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc1baab elementor-widget elementor-widget-text-editor\" data-id=\"cc1baab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Embora o Lean Hotel System n\u00e3o seja uma ferramenta espec\u00edfica de reputa\u00e7\u00e3o em linha, pode ser uma <span class=\"notion-enable-hover\" data-token-index=\"1\">grande aliado<\/span> para o gerir indiretamente, gra\u00e7as \u00e0 sua capacidade de integra\u00e7\u00e3o com os principais sistemas do ecossistema hoteleiro.<!-- notionvc: 4046ac39-46d0-4a23-bc3f-c8aac95f1777 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-602b732 elementor-widget elementor-widget-heading\" data-id=\"602b732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automatizar o feedback p\u00f3s-estadia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-334324d elementor-widget elementor-widget-text-editor\" data-id=\"334324d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Lean Hotel System permite a integra\u00e7\u00e3o do PMS com plataformas CRM e comunica\u00e7\u00e3o automatizada. Isto permite o envio de inqu\u00e9ritos de satisfa\u00e7\u00e3o personalizados imediatamente ap\u00f3s o check-out. Al\u00e9m disso, nos processos de auto-check-in com <span class=\"notion-enable-hover\" data-token-index=\"1\">POK<\/span>Al\u00e9m disso, \u00e9 inclu\u00eddo um ecr\u00e3 final onde o h\u00f3spede pode deixar a sua classifica\u00e7\u00e3o, permitindo que as impress\u00f5es sejam captadas em tempo real, mesmo antes de chegarem a plataformas p\u00fablicas.<!-- notionvc: bf75e15c-da78-4792-b4e6-e0f989815e3d --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f330097 elementor-widget elementor-widget-image\" data-id=\"f330097\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"671\" src=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/mejora-la-reputacion-de-tu-hotel-1024x671.webp\" class=\"attachment-large size-large wp-image-9342\" alt=\"melhorar a reputa\u00e7\u00e3o do seu hotel\" srcset=\"https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/mejora-la-reputacion-de-tu-hotel-1024x671.webp 1024w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/mejora-la-reputacion-de-tu-hotel-300x197.webp 300w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/mejora-la-reputacion-de-tu-hotel-768x503.webp 768w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/mejora-la-reputacion-de-tu-hotel-18x12.webp 18w, https:\/\/leanhotelsystem.com\/wp-content\/uploads\/2025\/07\/mejora-la-reputacion-de-tu-hotel.webp 1431w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">POK - \u00faltima etapa, avalia\u00e7\u00e3o da experi\u00eancia.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7da5e elementor-widget elementor-widget-heading\" data-id=\"0b7da5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Controlo centralizado da reputa\u00e7\u00e3o a partir do PMS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a162d0 elementor-widget elementor-widget-text-editor\" data-id=\"0a162d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Embora o Lean Hotel System n\u00e3o seja uma ferramenta espec\u00edfica de reputa\u00e7\u00e3o em linha, pode ser uma <span class=\"notion-enable-hover\" data-token-index=\"1\">grande aliado<\/span> para o gerir indiretamente, gra\u00e7as \u00e0 sua capacidade de integra\u00e7\u00e3o com os principais sistemas do ecossistema hoteleiro.<!-- notionvc: 4046ac39-46d0-4a23-bc3f-c8aac95f1777 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf23e6 elementor-widget elementor-widget-heading\" data-id=\"eaf23e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Melhoria dos processos internos com base em indicadores de satisfa\u00e7\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd0c29 elementor-widget elementor-widget-text-editor\" data-id=\"8cd0c29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Todas as informa\u00e7\u00f5es recolhidas podem ser transformadas em ac\u00e7\u00f5es concretas. Se v\u00e1rios clientes mencionarem tempos de espera no check-in, as opera\u00e7\u00f5es podem ser ajustadas. Se houver queixas sobre a limpeza ou a manuten\u00e7\u00e3o, \u00e9 ativado um protocolo de controlo. O Lean Hotel System, ligado a outros m\u00f3dulos do ecossistema, facilita esta abordagem. <span class=\"notion-enable-hover\" data-token-index=\"1\">orientado para os dados<\/span> que permite passar dos coment\u00e1rios \u00e0 a\u00e7\u00e3o.<!-- notionvc: 4091a8a6-beac-4f2d-a03b-bdbc357d72d7 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio Reputaci\u00f3n online en hoteles: qu\u00e9 es, c\u00f3mo se construye y c\u00f3mo afecta a tu negocio Hoy m\u00e1s que nunca, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9345,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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