Housekeeping is a term widely used in the hotel industry and refers to the cleaning and maintenance of the rooms and common areas of a hotel. In order to keep track of it, hotels most commonly have a housekeeping system installed. cleaning system or housekepping software This service is essential to ensure that guests find the facilities in the best possible condition. A definition of housekeeping also includes the organisation and maintenance of cleanliness, ensuring a safe and comfortable environment for all guests.
Hotel room after housekeeping service.
Importance of housekeeping
The importance of housekeeping lies in its direct impact on customer satisfaction. A clean and well-maintained hotel creates a positive impression and contributes to the reputation of the establishment. In addition, a good housekeeping service ensures the safety and comfort of guests, preventing potential hygiene and maintenance problems. For example, studies show that guests value cleanliness more than any other feature of a hotel, which underlines the relevance of housekeeping.
Characteristics of housekeeping
The main characteristics of housekeeping include attention to detail, efficiency in cleaning and organisation. Housekeeping staff must be meticulous and able to follow strict procedures to ensure that all areas are perfectly clean and tidy. Another essential characteristic is the ability to work quickly and efficiently, especially in hotels with high guest turnover.
Compulsory tasks
Mandatory housekeeping duties include cleaning rooms, replenishing supplies, changing linens and towels, and inspecting rooms for potential problems. In addition, housekeeping is responsible for cleaning common areas such as corridors, lobbies and public restrooms. An essential task is also the inventory management of cleaning supplies and toiletries, ensuring that there are always enough for the daily needs of the hotel.
Direct functions of hotel housekeeping
In a hotel, the direct functions of housekeeping include preparing rooms for new guests, maintaining daily housekeeping during the guest's stay and performing periodic deep cleaning. Housekeeping staff are also responsible for reporting any damage or maintenance issues to the appropriate department. For example, if a light bulb is broken or there is a leak in the bathroom, housekeeping should report it immediately for repair.
Where does the name housekeeping come from?
The term "housekeeping" comes from the English language and literally translates as "maintenance of the home". Although its origin is in the domestic sphere, today it is mainly applied to the hotel sector and to the management of cleaning and maintenance in this context. This evolution of the term reflects the professionalisation of domestic tasks, bringing them into the commercial and service sphere.
How is the housekeeping department organised?
The housekeeping department of a hotel is organised hierarchically. It is usually headed by a head of housekeeping, who supervises floor supervisors and housekeeping staff. Each member of the team has specific roles and responsibilities to ensure the efficient and effective running of the department. For example, floor supervisors are responsible for assigning daily tasks and verifying that rooms meet hotel standards before guests check in.
Benefits of housekeeping on customer satisfaction
An efficient and well-managed housekeeping service significantly improves the guest experience. Cleanliness and tidiness contribute to a comfortable and pleasant stay, which translates into better reviews and a higher likelihood that guests will return. A study by the American Hotel & Lodging Association found that 74% of guests consider cleanliness to be the most important factor when choosing a hotel.
How housekeeping contributes to a hotel's reputation
A hotel's reputation depends to a large extent on the quality of its housekeeping service. A hotel that maintains high standards of cleanliness and maintenance is more likely to receive positive reviews and recommendations, which in turn attracts more guests. For example, a hotel with excellent housekeeping reviews on review websites may see a significant increase in bookings.
Tools and equipment used in housekeeping
Housekeeping staff use a variety of tools and equipment to perform their tasks. These include hoovers, cleaning trolleys, specific cleaning products, and personal protective equipment. The proper use of these tools is crucial to ensure effective and safe cleaning. In addition, continuous training in the use of new technologies and cleaning products can improve efficiency and quality of service.