Terms and Conditions

1. Introduction

Welcome to CHAPP SOLUTIONS. These Terms and Conditions govern your use of the website. https://leanhotelsystem.com (the "Site"). By accessing and using this Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any of these terms, please do not use the Site.

2. Definitions

● User: Person accessing and using the Site.
Services: Any service offered through the Site by CHAPP SOLUTIONS.
● Personal Data: As defined in the Privacy Policy.

3. Use of the Site

Eligibility

To use the Site, you must be at least 18 years of age. By accessing and using the Site, you represent and warrant that you are of sufficient age to comply with these Terms and Conditions.

3.2. Licence of Use

CHAPP SOLUTIONS grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site solely for personal, non-commercial purposes in accordance with these Terms and Conditions.

3.3. User Behaviour

You agree not to use the Site to:
● Post or transmit unlawful, harmful, threatening, abusive, defamatory, vulgar, obscene, invasive of another's privacy, hateful, racially, ethnically or otherwise objectionable content.
● Impersonate any person or entity, including representatives of CHAPP SOLUTIONS.
Interfering with the operation of the Site or access by other users.

4. Intellectual Property

All contents of the Site, including text, graphics, logos, images, audio files, software and any other material, are the property of CHAPP SOLUTIONS or their respective owners and are protected by applicable intellectual and industrial property laws. Reproduction, distribution, public communication and transformation of such content without the express written consent of CHAPP SOLUTIONS is prohibited.
SOLUTIONS.

5. Services and Transactions

5.1. Description of the Services

CHAPP SOLUTIONS offers different solutions to optimise hotel management:

  • LEAN Hotel System: Property Management System.
  • POK: Optimisation of inputs and outputs.
  • Housekeeping App: Application for the management of the housekeeping department.
  • Front Desk App: Application to obtain the guest's signature in digital format.

5.2. Purchasing Process

Purchases or service contracts are made through the Site following the established process. By completing a purchase, you agree to pay the price indicated and comply with the payment conditions established.

5.3. Cancellation and Refund Policy

  • Non-cancellation policy for signed contracts
    Once the contract has been signed by both parties, cancellation is not possible. The customer undertakes to fulfil all obligations set out in the contract during the agreed period. Any request for cancellation will not be accepted, and the contract must be fulfilled in its entirety.
  • Penalty policy for cancellation of current contract
    If a customer decides to cancel an existing contract, he shall pay a penalty equal to the total amount of the outstanding instalments due until the end of the contract. This penalty will be applied without exception and must be paid in full at the time of cancellation.
  • Contract termination policy for non-payment or improper use
    In the event of non-payment or if use of the applications outside the scope of the assignment specified in the contract is detected, the provider shall be entitled to terminate the contract immediately. The customer shall have a period of 48 hours to pay the unpaid amounts of the overdue instalments before final termination of the contract. If payment is not made within this period, the contract shall be terminated without the right to reimbursement.

6. Limitation of Liability

To the maximum extent permitted by law, CHAPP SOLUTIONS shall not be liable for any indirect, incidental, special, consequential or punitive damages, including, without limitation, loss of profits, data, use, goodwill or other intangible losses, resulting from:

  • Your access to or use of, or inability to access or use, the Site.
  • Any conduct or content of third parties on the Site.
  • Any content obtained from the Site.

7. Indemnification

You agree to indemnify and hold CHAPP SOLUTIONS, its affiliates, directors, employees and agents harmless from any claims, demands, damages, liabilities and costs (including reasonable attorneys' fees) arising out of your use of the Site, your violation of these Terms and Conditions, or your violation of any rights of any third party.

8. Modifications to the Terms and Conditions

CHAPP SOLUTIONS reserves the right to modify these Terms and Conditions at any time. Modifications will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes. For modifications, you may review the Privacy Policy and the Legal Notice.

9. Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain. You agree to submit to the exclusive jurisdiction of the courts of Las Palmas de Gran Canaria for the resolution of any dispute arising out of these terms or your use of the Site.

10. Links to Third Parties

The Site may contain links to other third party websites that are not operated by CHAPP SOLUTIONS. CHAPP SOLUTIONS has no control over the content, privacy policies or practices of these sites and assumes no responsibility for them. By accessing third party links, you do so at your own risk.

11. Contact

If you have any questions about these Terms and Conditions, please contact us through:

● Email: hello@chappsolutions.com
● Telephone: +34 928459581
● Postal address: Parque Científico Tecnológico - Edificio Polivalente 3, P3,
Offices 305-306, 35017, Las Palmas de Gran Canaria, Spain.

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