The check-in that allows
autonomy To the guest
POK is the online check-in software for hotels that gives guests freedom. No queues. No paper. No downloadable app. Online pre check-in, and auto check-in and check-out from mobile, tablet, or kiosk.
Hotel check-in software
pre check-in, auto check-in and check-out
POK converts the guest registration into a digital flow connected with the PMS. The hotel reduces manual tasks and the guest completes check-in from their preferred channel.
Pre-check-in configurable
It is possible to automate the sending of pre check-in from LEAN and set a reminder in case the guest has not completed it.
Matching with OTAs and Tour Operators
The guest searches for their reservation, and the system finds it even if it came through Booking, Expedia, a tour operator, or any distribution channel.
Without duplicates
Validated data flows into the LEAN Hotel System so that reception can work with up-to-date information, without duplicating work.
Online Pre-check-in
Guests receive an automated email before their arrival to complete their details, scan their ID or passport, add extras, sign, and pay the outstanding balance. An online hotel check-in designed to reduce waiting times and improve the first impression.
- Automated email with link and reminder
- Guest and companion data collection
- Scanning of documentation and digital signature
- Sale of extras and payment of outstanding balance
Self Check-in
No waiting, no queues. The guest scans the QR code and completes the self check-in from their mobile, tablet or kiosk. If they have already pre-checked in, the time spent at reception is kept to a minimum.
- OTA and Tour Operator Booking Locator
- Compatible with any mobile, no app download required
- It works directly in the guest's browser
- Available in several languages
Self-checkout
The guest reviews their bill, pays any outstanding balance, and receives the documentation by email, all from their mobile on the same day of departure.
- Quick search by room number
- Invoice review with a full breakdown
- Payment of balance and extras consumed from mobile
- Invoice sent automatically by email
More than one way to optimise the Check-in and check-out
POK adapts to the operating model of each establishment: guest mobile, QR, tablet, kiosk or custom hardware.
Automatic virtual check-in
The guest scans the QR code at reception and ultimately receives the PIN code to access their room without the need for any additional hardware.
Full kiosk
The customer completes the entire process at the kiosk with its integrated peripherals: document scanner, payment terminal, and key dispenser.
Customised hardware
For establishments that want to follow their own design guidelines and integrate self check-in into a customised environment.
With pre-check-in completed: 10 seconds
Guests who have already completed pre-check-in arrive with all their details validated. They are only waiting to receive their keys, the process is reduced to less than 10 seconds.
Everything that POK includes
Each function is integrated with the LEAN PMS so that bookings, guest data, payments, extras, and communications flow seamlessly.
Document scanning
The guest scans their ID card, passport, or identity document with the device's camera. The MRZ reading and necessary data are transferred to the system.
Digital signature
The guest signs on their own device and indicates their data protection or GDPR preferences, without printers or paper.
Payment with PSP
Integration with PCI-DSS certified payment gateways. Securely collect deposits, balances, and extras from your mobile.
Sale of extras
Cross-selling hotel services to increase the customer's basket with just one click: breakfast, parking, late check-out, spa, and much more.
Room access
The guest is completely autonomous with a PIN code. Also available for hotels with physical cards or keys, depending on each property's system.
Communications automation
Automated emails configured in LEAN for every touchpoint of the guest's customer journey. No manual team intervention required.
Benefits for the hotel And for the guest
POK not only automates processes. It improves every aspect and frees up your team for what really matters.
Process in seconds
With Pre Check-in completed, entry takes less than 30 seconds. With no need to go to reception, the guest can go directly to their room.
No assisted reception required
If there is no reception, nothing happens. The guest is completely autonomous with POK: they arrive, access, and leave without relying on anyone from the hotel.
No app to download
POK works directly in the mobile browser. No friction, no app stores, no barriers to adoption for the guest.
Available in 7 languages
The complete flow is available in 7 languages. The guest selects theirs at the start of the process for a seamless experience.
Flexible hardware
It works with the guest's mobile, tablets at reception, a kiosk or custom hardware. You choose the combination that best suits.
Digital check-in connected to the PMS and hotel operations
POK is not an isolated layer. It is designed to integrate with the processes already used by the hotel and avoid double registrations.
Designed for hotels that want Fewer queues and more autonomy
The value of POK appears when check-in stops being dependent on repetitive tasks and becomes part of a guided digital experience.
Better managed arrival peaks
Anticipate data, documents, and payments before arrival so that reception can focus on attending to guests, not transcribing information.
Out-of-hours self-check-in
Allow more flexible arrivals with a QR code scanner, kiosk, or bespoke hardware.
Homogeneous process across several properties
Standardise online check-in, self-check-in, and check-out for hotel groups and chains with multiple establishments.
Would you like to make check-in an autonomous process?
Request a demo of POK and discover how to simplify your hotel's pre-check-in, self-check-in, and check-out without adding operational complexity.
Common doubts about Hotel check-in software
Quick answers to understand how POK fits into the hotel's daily operations.
What is POK and what is it used for?
POK is LEAN Hotel System's digital check-in software. It allows guests to complete the entire arrival and departure process from their mobile phone: pre check-in, self check-in, digital signature, payment, and self check-out, without needing to go to reception.
Does the guest need to download an app?
No. POK works directly in the mobile browser. The guest accesses it via a link in an email or by scanning a QR code, without downloading any application.
Does it integrate with the hotel PMS?
Yes. POK is connected to the LEAN Hotel System. Guest, booking, charges, extras, and check-in status data flows automatically to the PMS without duplicating manual work.
Can it be used for hotels without a 24-hour reception?
Yes. POK is ideal for establishments with limited or no permanent reception. The guest arrives, scans the QR code and accesses their room completely autonomously with a PIN code, card or key, depending on the hotel's system.
Can it be used with a kiosk or own hardware?
Yes. The hotel can activate the process from the guest's mobile, a QR code, a tablet at reception, custom hardware, or a self-check-in kiosk.
Does it include document scanning, digital signatures and payments?
Yes. The flow can include scanning of ID cards or passports, collection of companion data, digital signature, privacy acceptance, payment via PSP, and sale of extras.