LEAN Hotel System Blog

New Employee Onboarding: Steps to Successfully Integrate Them into a Hotel In hospitality, good onboarding isn't...

Home How to manage guest expectations to avoid subsequent complaints Many complaints are not born out of “bad service”, but rather out of...

Home Augmented and virtual reality to improve the guest experience in hotels Augmented reality (AR) and virtual reality...

Starting Affordable Technology for Small Hotels: PMS, Automation and Keys When a small hotel talks about “affordable technology”, the mistake...

Start Terraces and gardens: ideas for creating attractive relaxation spaces in hotels In large hotels, a beautiful terrace in...

Home How to integrate online and in-person check-in without duplicating work at reception In many small hotels, check-in...

Home Safely handling chemicals and cleaning products in a hotel (housekeeping guide) In housekeeping...

Home Certifications and eco-labels for hotels: a practical guide to choosing the right option Certifications and eco-labels can bring credibility...

Getting Started How to Reduce Repetitive Reception Tasks Through Automation Without Losing the Human Touch In a small hotel, the reception...

Home How to measure staff performance in a hotel without complications (KPIs and simple routines) Measuring performance in a...

PMS for Hotels: Features Your Team Actually Uses (and Which Lie Dormant) In Real-World Operations...

Home How to communicate with your guests before their arrival without overloading them (hotel guide) In a small hotel, the most important...

Home How to Organise a Small Hotel with Little Staff Without Losing Service Quality Organising a Small Hotel with Little...

Home How to turn a complaint into an opportunity for loyalty in your hotel In a small hotel, a complaint can be a...

Home Is your hotel compliant with GDPR and other data protection regulations? Practical guide to review processes Compliance with...

Home Mobile apps for housekeepers: what they are and how to use them to gain control and availability Mobile apps for housekeepers are a...

Home Self-service kiosk payments: options for the guest to pay for their reservation When a guest arrives with...

Home Comp set hotel: how to define your competitive set to make better decisions A comp set (competitive set) is a...

Home Training hotel staff: how to create a useful plan (without stopping the operation) In a hotel, training is not just a...

Home Hotel chargeback: what it is, why it happens and how to handle it A chargeback (chargeback or chargeback) is a...

Home Hotel PMS: what data you should check every day (checklist for revenue) A daily routine in the hotel PMS is not a...

Home Common integration problems between hotel systems and how to prevent them In a hotel, the integration between systems is not a...

Home Common hotel rate-setting mistakes and how to avoid them Virtual check-in has become one of the most popular...

Home What is a hotel booking engine and how does it connect to your PMS? A hotel booking engine...

Home Mobile check-in in hotels: operational efficiency and improved guest experience Mobile check-in in hotels is a...

Home How to keep hotel accounts (a practical guide for error-free management) How to keep hotel accounts (a practical guide for error-free...

Home Unattended reception in hotels: operation, advantages and limits An unattended reception is an operational model in which the receptionist is the...

Home Risk analysis of a hotel: a practical example applied to day-to-day management Risk analysis in a hotel is a...

Home Self-service check-in kiosks in hotels: operation and practical application Self-service check-in kiosks in hotels are devices that...

Home How to optimise payment management in hotels of all sizes Payment management has become a key issue in...

Home How to optimise corporate rate management across multiple hotels Corporate rate management in multi-hotel ecosystems has evolved over...

Home Product and service management: optimisation for hotels and chains Product and service management has a direct influence on...

Home How to automate payments in a hotel to gain efficiency and control Automating payments in a hotel is already...

Home How to comply with your hotel's tax obligations without losing efficiency Complying with a hotel's tax obligations is...

Home How to manage group bookings in multiple hotels and not lose control? How to manage group bookings in multiple...

Home Balance sheet of a hotel: structure, analysis and financial keys of the hotel sector What is a hotel balance sheet?.

Home How to prepare your hotel for VERI*FACTU: The definitive guide to tax compliance with LEAN hotel system PMS and SDH The...

Home Cybersecurity in hotels have you thought about the economic and human cost of not paying attention Risk and general context...

Home How to improve credit control in hotels and avoid non-payments? Credit management in the hotel sector...

Home Invoices and proformas in hotels: optimise your invoicing with LEAN Managing hotel invoicing is not a...

Home Unattended hotel receptions: digitisation and unmanned experience Unattended receptions or counterless hotels are no longer a...

Home Hotel revenue management systems: what they are and how they increase profitability Revenue optimisation in the hotel industry is...

Home How to improve your hotel's reviews and strengthen your online reputation Online reviews have become one of the most popular ways to...

Home Blockchain in hotels: real applications, advantages and challenges of this technology Virtual check-in has become one of the most...

Home Multi-property hotel management: challenges, solutions and the future of the model Multi-property management in hotel software describes the ability to...

Home Virtual check-in in hotels: a complete guide for guests and managers Virtual check-in has become one of the most popular...

Home STR Report hotel: what it is, how it works and why it is key to your strategy The STR report is a...

Home Hotel underwriting: what is it, how does it work and is it really worth it The hotel sector is evolving, and with it...

Home Hotel room gadgets: technology that enhances the guest experience The hotel room is no longer a...

Home Can a small hotel apply Revenue Management? The answer is yes For a long time, Revenue Management has been considered a...

Home What is a channel manager for hotels and how can they improve your online distribution? In today's hotel ecosystem, where...

Home Collaborative economy in hotels: what it is, how it affects the sector and what opportunities it generates The collaborative economy has transformed...

Home What is a hotel booking engine and how can it help you increase direct bookings? The direct channel...

Home Hotel industry: current situation, challenges and the role of technology in its evolution The hotel industry is going through a...

Home Integral hotel marketing management: keys to increase visibility and revenue Marketing is no longer just a tool for...

Home Hotel efficiency: what it is, why it matters and how to optimise it Efficiency in hotel management is no longer just a...

Home What is a channel manager for hotels and how can they improve your online distribution In today's hotel ecosystem, where...

Home Customer journey in hospitality: key phases to optimise the guest experience The guest experience in the hospitality sector is...

Home Innovation in hospitality: trends, technologies and experiences that are changing the sector The hospitality industry is going through a transformation...

Home Hotel revenue management systems: what they are and how they improve your profitability Hotel revenue management systems...

Home How to run a small hotel efficiently Running a small hotel may seem like a less complex task than running a...

Home Organisational structure of a hotel: how it is made up and why it is key to its functioning An organisational structure...

Home Hotel occupancy rate: what it is, how it is calculated and how to improve it The hotel occupancy rate is one of...

Home How to integrate a booking engine into your hotel: a step-by-step guide from a PMS Integrating a booking engine...

Home How to increase the ROI of a hotel? Real strategies to increase profitability Increasing the ROI of a hotel...

Home Content marketing strategy for hotels: visibility, authority and conversion Content marketing has ceased to be just a...

Home How to leverage OTAs in hospitality: A holistic strategy to maximise bookings and profitability In today's digital environment, the most important...

Home Comprehensive strategy to increase bookings in small hotels Optimising digital presence Developing a website...

Home Hotel business models: a complete guide to understanding and choosing the right one The importance of selecting the right business model...

Home Strategies to improve energy efficiency in hotels Importance of energy efficiency in hotels Economic and environmental benefits...

Home Effective strategies to increase hotel occupancy in the low season The low season in the hotel industry refers to the...

Home The digital housekeeping revolution: efficiency and technology in hotel management Housekeeping is one of the pillars of the hotel management...

Home Leadership in a hotel, keys, strategies and their impact on hotel management What does leadership involve in your hotel?.

Home What is tourism and hotel administration? Functions, job opportunities and training Definition and concept of tourism administration...

Home Hotel staffing: Organisation, functions and keys to efficient management What is hotel staffing: organisation, functions and...

Home How do I set my hotel rates, what do I look for and why is it important? How do I set the right rates for my...

Home What is a CRM for hotels? Benefits, features and best suppliers A hotel CRM (Customer Relationship Management) is a CRM system that...

Home Loyalty strategies and special rates in hotels, how to attract and retain guests Loyalty and special rates in hotels, how to attract and retain...

Home GOPPAR in hospitality What is GOPPAR, how to calculate it and how to improve the profitability of your hotel? What is GOPPAR...

Home Hotel accounting system: What it is, benefits and how to integrate it with your PMS Accounting is a fundamental pillar in...