How to manage guest expectations to avoid later complaints
Home How to manage guest expectations to avoid future complaints Many complaints do not arise from “bad service”, but from […]
Guest experience
How to integrate online and in-person check-in without duplicating reception work
Start How to integrate online and in-person check-in without duplicating reception work In many small hotels, check-in
How to communicate with your guests before their arrival without saturating them (hotel guide)
Home How to communicate with your guests before their arrival without saturating them (a guide for hotels) In a small hotel, the
Payments through the self check-in kiosk process
Home Self check-in kiosk payments: options for the guest to pay for their booking When a guest arrives with
Mobile check-in in hotels: operational efficiency and improved guest experience
Home Mobile check-in in hotels: Operational efficiency and improved guest experience Mobile check-in in hotels is the most efficient way to improve the guest experience.
Unattended reception in hotels: operation, advantages and limits
Home Unattended hotel reception: operation, advantages and limits An unattended reception is an operational model in which the hotel manager is responsible for the
Self-service check-in kiosks in hotels: operation and practical application
Home Self-service check-in kiosks in hotels: operation and practical application Self-service check-in kiosks in hotels are devices that can be used in the following ways
Unattended hotel receptions: digitisation and unmanned experience
Home Unattended hotel receptions: digitalisation and unstaffed experience Unattended receptions or counterless hotels are no longer
Virtual check-in in hotels: a complete guide for guests and managers
Home Virtual check-in in hotels: a complete guide for guests and managers Virtual check-in has become one of the most popular ways to check in at hotels.
Everything you need to know about guest registration in hotels and accommodations
Home Everything you need to know about guest registration for hotels and accommodation Guest registration is