From check-in to room access without going through reception
«Aquí encaja la relación entre LEAN y POK como ecosistema conectado. El PMS mantiene la información principal de la reserva
Guest experience
Upselling and cross-selling in hotels: how to increase revenue without worsening the guest experience
Upselling and Cross-selling in Hotels: How to Increase Revenue Without Worsening the Guest Experience Upselling and
What services to sell before check-in
Home What services to sell before check-in to increase revenue without overwhelming the guest Selling services before check-in can
How to manage guest expectations to avoid later complaints
Home How to manage guest expectations to avoid later complaints Many complaints are not born from “bad service” but from
How to integrate online and in-person check-in without duplicating reception work
Start How to integrate online and in-person check-in without duplicating reception work In many small hotels, check-in
How to communicate with your guests before their arrival without saturating them (hotel guide)
Home How to communicate with your guests before their arrival without saturating them (a guide for hotels) In a small hotel, the
Payments through the self check-in kiosk process
Home Self check-in kiosk payments: options for the guest to pay for their booking When a guest arrives with
Mobile check-in in hotels: operational efficiency and improved guest experience
Home Mobile check-in in hotels: Operational efficiency and improved guest experience Mobile check-in in hotels is the most efficient way to improve the guest experience.
Unattended reception in hotels: operation, advantages and limits
Home Unattended hotel reception: operation, advantages and limits An unattended reception is an operational model in which the hotel manager is responsible for the
Self-service check-in kiosks in hotels: operation and practical application
Home Self-service check-in kiosks in hotels: operation and practical application Self-service check-in kiosks in hotels are devices that can be used in the following ways