Smart hotels, transforming the guest experience and hotel management
Technology has radically changed the way we live, work and travel. In the hotel industry, the concept of "smart hotels" is making a difference. It is no longer just about accommodating guests, but about delivering unique, personalised and efficient experiences. In this article, we explore how smart hotels are redefining the industry, from the technologies that make them possible to their benefits and success stories around the world.

What is a smart hotel?
A smart hotel uses advanced technologies, such as the Internet of Things (IoT), artificial intelligence (AI) and automation, to optimise both the guest experience and the internal management of the establishment. These hotels are designed to be sustainable, connected and highly efficient.
For example, imagine arriving at a hotel where the lights, air conditioning and even the music in the room are automatically adjusted to your preferences before you enter. This level of personalisation not only improves guest satisfaction, but also allows hotels to operate more efficiently and at lower costs.
Key technologies in smart hotels
The implementation of a smart hotel would not be possible without the technologies that support it. These are some of the most relevant:
IoT (Internet of Things) applied to the hospitality industry
IoT connects devices within the hotel to deliver an integrated experience. This includes smart thermostats that automatically adjust the temperature, digital locks that eliminate the need for physical keys, and occupancy sensors that turn off lights or appliances when no one is in the room.
Artificial intelligence and its impact on customer service
AI allows to personalise the guest experience in real time. From chatbots that resolve queries instantly to virtual assistants that recommend activities or restaurants, AI is becoming an essential tool to improve customer satisfaction.
Process automation and operational efficiency
Automation is key to reducing errors and increasing efficiency. Systems such as LEAN Hotel System PMS allow you to create customised automation rules to manage individual bookings, groups and payments. For example, with this type of software, repetitive tasks such as sending booking confirmations or payment reminders can be automated, freeing up time for hotel staff.
Energy management systems for sustainability
Sustainability is a priority in the hospitality industry, and smart energy management systems play a crucial role. With the use of sensors and IoT technology, hotels can monitor and optimise energy consumption, reducing costs and minimising their environmental impact.
Benefits of implementing smart technologies in hotels
The impact of smart hotels is not only reflected in the guest experience, but also in the profitability and sustainability of the business. Here are some of the key benefits:
Improving the guest experience
Guests value convenience and personalisation. From automatic check-ins to rooms that remember your temperature preferences, smart hotels offer a frictionless experience.
Resource optimisation and cost reduction
Process automation and energy management enable hotels to operate more efficiently, reducing resource waste and operating costs.
Increased security and access control
Smart technologies enhance guest security. Digital locks and facial recognition systems ensure secure and hassle-free access.
Success stories, smart hotels around the world
Smart hotels are already a reality in various parts of the world. Here are some outstanding examples:
Henn na Hotel (Japan): robotic staff and automation
This hotel is famous for its use of robots for check-in, customer service and housekeeping. The entire system is designed to minimise human contact and maximise operational efficiency.

CitizenM (Amsterdam) affordable luxury with advanced technology
CitizenM combines modern design with accessible technology. Its rooms feature tablets that control everything from the lighting to the curtains, while check-in and check-out are done automatically.
FlyZoo Hotel (China): artificial intelligence at the service of the guest
Owned by Alibaba, this hotel uses AI to manage reservations, allocate rooms and personalise services. Robots deliver food and facial recognition systems allow guests to access their rooms without keys.
Steps to turn your hotel into a smart hotel
Transforming your hotel into a smart hotel is an ambitious project, but with proper planning, the results can be extraordinary. Here are the key steps to follow, explained in detail:
1. Assessing the technology needs of your establishment
The first step in turning your hotel into a smart hotel is to identify the areas where technology can have the greatest impact. This analysis should consider both the guest experience and internal operational processes.
How to carry out this assessment?
- Map the guest experienceIdentify the key points in the customer's stay, from the booking process to check-out. Think about where technology can add value, such as automated check-ins, in-room climate control or chatbots for enquiries.
- Review operational processesAnalyse the internal areas that could benefit from automation, such as booking management, energy control or cleaning.
- Consider sustainabilityAssess your hotel's current energy consumption and the possibilities to reduce it with smart systems such as motion sensors, automated LED lighting and connected solar panels.
- Consult your teamHotel staff have valuable insight into inefficiencies and recurring problems that could be solved with technology.
Key tools:
- Technology audits to identify opportunities.
- Customer satisfaction surveys to understand customer needs.
2. Selecting suppliers specialising in smart hotel solutions
Once you are clear on what you need, the next step is to choose the right technology partners. It is essential to work with suppliers who understand the specific needs of the hospitality industry.
What to look for in a supplier?
- Adaptable and scalable solutionsMake sure systems can grow with your business. For example, a PMS system such as LEAN Hotel System can be easily integrated with specialist tools in different areas of hotel management.
- Integration with your existing systemsMany hotels already have management systems in place, but not all of them are compatible with modern technologies. Look for solutions that allow seamless integration.
- Reliable technical supportImplementing technology can be complex, so you need a provider that offers ongoing support and training for your team.
- Focus on sustainabilityWork with companies that prioritise green technologies, such as advanced energy management systems or connected devices that reduce resource consumption.
3. Staff training for the adoption of new technologies
Innovative technology is only as good as the people who use it. It is crucial to train your team so they can implement and make the most of smart tools.
How to deal with staff training?
- Initial trainingBefore launching new technologies, organise hands-on workshops to explain how they work and what the benefits are. For example, if you integrate an advanced PMS system, teach your team how to manage bookings, customise services and automate processes.
- Fostering adaptation to changeTechnology adoption may generate resistance from some employees. Communicate the benefits, not only for the business, but also for their daily workload. For example, automating repetitive tasks allows the team to focus on improving the guest experience.
- Continuous trainingAs technologies evolve, organise refresher sessions to keep your staff up to date. Also, foster a learning environment where employees can suggest improvements or new ways to use the tools.
4. Investment planning and expected return on investment (ROI) analysis
Implementing technology in a hotel involves a significant investment, so it is vital to plan carefully and ensure a long-term return.
How to plan investment?
- Establish an initial budgetDetermine how much you can invest in technology transformation. Divide this investment into categories, such as hardware (IoT devices, digital locks), software (PMS, energy management systems) and training.
- Evaluates the cost-benefitFor example, if you implement a smart energy management system, consider how much you could save in electricity consumption compared to the initial cost. Tools such as occupancy sensors can reduce energy costs by up to 30%.
- Prioritise key implementationsIf budget is limited, start with the areas that will have the biggest immediate impact, such as automating check-in and check-out or optimising energy consumption.
How to calculate ROI:
- Initial costsIncludes hardware, software, installation and training.
- Tangible benefitsReduced operating costs, increased occupancy due to better guest experience, savings in energy consumption.
- Intangible benefitsImproved hotel reputation, customer loyalty and differentiation from the competition.

Practical advice:
- Work with a consultant specialising in smart hospitality to optimise your investment.
- Use software tools that allow you to monitor performance metrics and calculate ROI in real time.
Challenges and considerations in the implementation of smart technologies
Although the benefits are numerous, implementing smart technologies in a hotel is not without its challenges:
Integration with existing systems
Many hotels have legacy systems that are not always compatible with new technologies. Make sure you plan for a smooth and gradual integration.
Data protection and guest privacy
The use of advanced technology involves handling large amounts of personal data. Ensure compliance with privacy regulations to protect your guests' information.
Maintenance and updating of implemented technologies
Technology evolves rapidly. It is important to keep systems up to date and to carry out regular reviews to ensure their functionality.