The check-in process at a hotel is the first direct point of contact between the guest and the property, and plays a crucial role in the customer's initial impression. Typically, this process includes verifying the guest's identity, confirming the reservation, assigning the room and handing over the key or access code. With the advancement of technology, many hotels have adopted digital and contactless solutions, such as self-check-in kiosks and mobile apps, to make this procedure faster and more convenient.
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Step-by-step guide to check-in at a hotel
Find out how to check in to a hotel quickly and easily. Learn how to manage your arrival, verify your reservation, present your ID, complete the necessary forms, and choose your method of payment. Plus, get all the relevant information about your stay and access your room without hassle.
- Arrival at the hotelYou go to the reception, to the self check-in kiosk.
- Confirm reservationYou provide your name or booking number for the system to verify your stay.
- Present identificationShow your ID card or passport to the reception staff or scan it at the kiosk.
- Complete the registrationYou fill out any necessary forms, either through the receptionist, at a digital kiosk, or via a mobile app.
- Method of payment: It will depend on each hotel, maybe the reservation is already paid, if not, you provide a credit card.
- Receive informationYou get details about the room, breakfast times, hotel services and any other relevant information.
- Get key or codeYou receive the physical key, the digital key on your mobile, or the access code for your room.
- Going to the roomYou use the information provided to find your room and start your stay.
Here you can see the complete check-in process at a hotel. Watch video.
Is it important to modernise check-in at a hotel, hostel or guest house?
Updating the check-in at a hotel, hostel or guesthouse is crucial for several reasons.
Firstly, it improves health and safety by implementing digitised and contactless processes, such as self-check-in kiosks and code keys, which minimise interaction between staff and guests.
In addition, the modernisation streamlines processes, enabling faster and more efficient check-in, improving the customer experience by avoiding long waits and offering greater convenience.
It also provides greater autonomy to guests, who can manage their arrival and stay autonomously, using advanced technologies such as mobile applications and digital kiosks.
Finally, the implementation of modern systems makes it possible to offer personalised services, adapted to the preferences of each guest, which increases their satisfaction and loyalty. In short, modernising check-in not only optimises the operation of the establishment, but also significantly enriches the guest experience.