More and more hotels are adopting contactless solutions that minimise physical contact, reduce the risk of disease transmission and improve the customer experience by making check-in and check-out processes faster and more convenient. In addition, digitalisation allows for greater autonomy and personalisation of services, aligning with current traveller expectations.
What is a contacless for hotels, hostels or guesthouses?
Contactless solutions in hotels include technologies that allow guests to interact with hotel services without the need for physical contact. This can include contactless check-in/check-out, digital keys, and contactless payments via smartphones or devices.
5 "touchless" solutions to improve your customer experience
Discover different contactless options to offer a modern and secure experience to your customers.
Self-check-in kiosks:
They allow guests to check-in autonomously, reducing waiting time and minimising physical contact. Guests can complete their information and obtain their room key without the need to interact with staff, providing a more efficient and secure experience.
Code keys:
Using room access codes eliminates the need for physical keys or magnetic cards. Guests can receive their access code via their mobile device, facilitating contactless entry to their room and improving security by reducing the risk of lost or stolen keys.
Contactless payments:
Making contactless card or mobile payments allows customers to complete transactions quickly and securely. This technology is compatible with most credit and debit cards, as well as mobile payment apps, streamlining the payment process and reducing the risk of contagion.
Voice control:
Adjusting lights and temperature via voice commands gives customers full control over their environment without the need to touch switches or thermostats. This technology can be integrated with virtual assistants such as Alexa or Google Assistant, providing a personalised and modern experience.
Digital menus:
Viewing menus and ordering via an app or QR code reduces the use of physical menus and allows for real-time updates. Customers can browse the menu, place orders and pay directly from their mobile device, improving service efficiency and hygiene.
Why does a host benefit from a contacless solution?
Contactless solutions improve the guest experience by reducing the risk of contagion by minimising physical contact. They also streamline check-in and check-out processes, avoiding long queues and enabling fast transactions. These technologies offer greater independence to guests, allowing them to manage their stay autonomously and access personalised services through mobile apps and digital platforms.
- Health and SafetyThey reduce the risk of contagion by minimising physical contact with surfaces and personnel.
- Speed and ConvenienceCheck-in and check-out processes are streamlined, allowing guests to avoid long queues and complete transactions quickly.
- AutonomyThey offer greater independence to guests, who can manage their stay and access services autonomously.
- Personalised ExperienceFacilitate access to personalised services and preferences through mobile applications and digital platforms.
How do I make my hotel contacless?
To transform your hotel into a contactless establishment, implement technology that minimises physical contact:
- Installing autocheck-in kiosksKiosks in the reception area that allow guests to check in and check out autonomously and without contact.
- Adopt code keysImplement systems that allow guests to use access codes to enter their rooms, eliminating the need for physical keys.
- Enable contactless paymentsSet up payment terminals that accept cards and mobile devices with NFC technology.
- Installing digital menusOffer QR-code accessible menus in restaurants and common areas.
- Integrate voice control in roomsAllow guests to adjust temperature, lights and other room amenities using voice commands.
- Training staffEnsure that all staff are well informed and trained to help guests use new technologies.
- Promoting new technologies: Inform guests about the new contactless options available before and during their stay.
