Resources for better managing and digitising your hotel
Practical articles on hotel management, technology, operations and guest experience. No empty theory.
Hotel management (PMS)
Latest article
Common errors when configuring a PMS in hotels and how to avoid them
Setting up a PMS is more than just registering the hotel: it involves defining rooms, rates, reservations, users, integrations, and key data.
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Preventive maintenance in hotels: how to organise it from daily operations
Preventative Maintenance in Hotels: How to Organise it from Daily Operations Preventative maintenance in hotels is not going
Channel manager and booking engine: what each does and why they must work connected
Start Channel Manager and Booking Engine: what each one does and why they should work connected
Common errors when configuring a PMS in hotels and how to avoid them
Beginning Common errors when configuring a PMS in hotels and how to avoid them Configuring a PMS is not just
What services to sell before check-in
Home What services to sell before check-in to increase revenue without overwhelming the guest Sell services before check-in
How to organise daily reception tasks from the PMS without wasting time switching between tools
Home How to organise daily reception tasks from the PMS without wasting time between tools Reception rare
What guest data should your PMS protect and how to do it security and privacy in hospitality
Home What guest data should your PMS protect and how to do it security and privacy in hospitality Digitalisation
New employee onboarding: steps to successfully integrate them into a hotel
New Employee Onboarding: Steps to Successfully Integrate Them into a Hotel In hospitality, good onboarding
How to manage guest expectations to avoid later complaints
Home How to manage guest expectations to avoid future complaints Many complaints are not born of “bad service”,
Augmented and virtual reality to enhance the guest experience in hotels
Beginning Augmented and virtual reality to improve the guest experience in hotels Augmented reality (AR) and
Affordable technology for small hotels: PMS, automation and keys
Affordable Technology for Small Hotels: PMS, Automation, and Keys When a small hotel talks about “affordable technology,”,
Terraces and gardens: ideas for creating attractive relaxation spaces in hotels, operational focus
Home Patios and gardens: ideas for creating attractive relaxation spaces in hotels In large hotels, a terrace
How to integrate online and in-person check-in without duplicating reception work
Home How to integrate online and in-person check-in without duplicating reception work In many small hotels
Safe Handling of Chemicals and Cleaning Products in a Hotel (Housekeeping Guide)
Introduction Safe Handling of Chemicals and Cleaning Products in a Hotel (Housekeeping Guide)
Certifications and eco-labels for hotels: a practical guide to choosing the right option
Start Certifications and eco-labels for hotels: a practical guide to choosing the right option Certifications and eco-labels can
How to reduce repetitive reception tasks through automation without losing the human touch
Home How to reduce repetitive reception tasks through automation without losing the human touch In a small hotel,
How to measure staff performance in a hotel without complications
Home How to measure staff performance in a hotel without complications (KPIs and simple routines) Measure
Hotel PMS: Features the team uses (and those they hardly ever do) 🧩🏨
Hotel PMS Implementation: Features the Team Actually Uses (and Those That Go Unused) In the
How to communicate with your guests before their arrival without saturating them (hotel guide)
Homepage How to communicate with your guests before their arrival without overwhelming them (a guide for hotels) In a hotel
How to organise a small hotel with little staff without losing service quality?
Home How to organise a small hotel with little staff without losing service quality Organizing a small hotel
How to turn a complaint into a loyalty opportunity in your hotel
Home How to Turn a Complaint into a Loyalty Opportunity at Your Hotel In a small hotel, a
Is your hotel compliant with GDPR and other data protection regulations? Practical guide to review processes
Home Does your hotel comply with GDPR and other data protection regulations? A practical guide to reviewing processes
Mobile apps for housekeepers: what they are and how to use them to gain control and availability
Home > Mobile Applications for Housekeeping Staff: What They Are and How to Use Them to Gain Control and Availability
Payments through the self check-in kiosk process
Start Payments at the self check-in kiosk: options for the guest to pay for their booking When a guest
Comp set hotel: how to define your competitor set to make better decisions
Home Comp set hotel: how to define your competitor set for better decision-making A comp set (competitive
Hotel staff training: how to create a useful plan (without stopping the operation)
Hotel Staff Training: How to Create a Useful Plan (Without Disrupting Operations) In a hotel,
Hotel chargebacks: what they are, why they happen and how to manage them
Hotel chargebacks: what they are, why they happen, and how to manage them A chargeback
Hotel PMS: what data you should check every day (checklist for revenue)
Hotel PMS: what data you should review every day (revenue checklist) A daily routine in the
Common integration problems between hotel systems and how to prevent them
Start Common problems with integration between hotel systems and how to prevent them In a hotel, system integration
Common mistakes in hotel rate-setting and how to avoid them
Home Common mistakes when setting hotel rates and how to avoid them Virtual check-in has become
Booking engine: direct channel hub and PMS integration
Home What is a hotel booking engine and how does it connect to your PMS? A booking engine
Mobile check-in in hotels: operational efficiency and improved guest experience
Mobile hotel check-in: operational efficiency and improved guest experience The check-in
How to keep hotel accounts (a practical guide for error-free management)
Home How to Manage Hotel Accounting (Practical Guide for Error-Free Management) Hotel Accounting
Unattended reception in hotels: operation, advantages and limits
Introduction Unattended hotel receptions: how they work, advantages and limitations An unattended reception is an operational model in the
Risk analysis of a hotel: a practical example applied to day-to-day management
Hotel Risk Analysis: A Practical Example Applied to Daily Management Risk analysis
Self-service check-in kiosks in hotels: operation and practical application
Hotel Self Check-in Kiosks: How They Work and Practical Applications Hotels' self check-in kiosks
How to optimise payment administration in hotels of any size
Home How to optimise payment administration in hotels of any size Payment administration has
How to optimise corporate rate management across multiple hotels?
Home How to optimise corporate rate management across multiple hotels Corporate rate management in multi-hotel ecosystems
Product and service management: optimisation for hotels and chains
Starting Product and Service Management: Optimisation for Hotels and Chains Product and service management influences
How to automate payments in a hotel to gain efficiency and control?
Home How to automate payments in a hotel to gain efficiency and control Automating payments in a
How to comply with your hotel's tax obligations without losing efficiency?
Home How to meet your hotel's tax obligations without losing efficiency Meeting tax obligations
How to manage group bookings in multiple hotels and not lose control?
Home How to manage group bookings across multiple hotels without losing control? Managing group bookings
Hotel balance sheet: structure, analysis and financial keys of the hotel sector
Hotel Balance Sheet: Structure, Analysis, and Financial Keys for the Hotel Sector What is a balance sheet
How to prepare your hotel for VERI*FACTU: The Ultimate Guide to Tax Compliance with LEAN Hotel System PMS and SDH
Getting Started How to Prepare Your Hotel for VERI*FACTU: The Definitive Guide to Tax Compliance with LEAN Hotel System PMS and
Cybersecurity in hotels have you thought about the economic and human cost of not paying attention?
Start Hotel Cybersecurity Have you considered the economic and human cost of not paying attention? Risk and
How to improve credit control in hotels and avoid non-payments
Home How to improve credit control in hotels and avoid non-payment? Credit management in the
Invoices and proformas in hotels: optimise your invoicing with LEAN
Start Invoices and proformas in hotels: optimise your billing with LEAN Managing billing in a hotel is not
Unattended hotel receptions: digitisation and unmanned experience
Home Unattended hotel receptions: digitalisation and contactless experience Unattended receptions or hotels without a desk already
Hotel revenue management systems: what they are and how they increase profitability
Hotel Revenue Management Systems: What They Are and How They Increase Profitability Revenue Optimisation
How to improve your hotel's reviews and strengthen your online reputation
Home How to improve your hotel reviews and strengthen your online reputation Online reviews have
Blockchain in hotels: real applications, advantages and challenges of this technology
Blockchain in hotels: real-world applications, advantages and challenges of this technology Virtual check-in has become
Timeshare hotel management: challenges, solutions and the future of the model
Start Timeshare Hotel Management: Challenges, Solutions, and the Future of the Model Timeshare hotel management in hotel software describes the
Virtual check-in in hotels: a complete guide for guests and managers
Virtual check-in at hotels: a complete guide for guests and managers Virtual check-in has become
STR hotel report: what it is, how it works and why it is key to your strategy
STR Hotel Report: What it is, how it works, and why it's key to your strategy The report
Hotel subscription: what is it, how does it work and is it really worth it?
Hotel Subscription: what it is, how it works, and if it's really worth it The hotel sector is evolving, and
Gadgets for hotel rooms: technology that enhances the guest experience
Hotel Room Gadgets: Technology That Enhances the Guest Experience The hotel room is already
Can a small hotel apply Revenue Management? The answer is yes
Home Can a small hotel apply Revenue Management? The answer is yes For a long time, Revenue Management
How to increase bookings in your hotel? Practical strategies that work
Home How to Increase Bookings at Your Hotel: Practical Strategies That Actually Work. If you're looking for how to increase
What is a channel manager for hotels and how does it improve your online distribution?
Start What is a hotel channel manager and how does it improve your online distribution? In the hotel ecosystem
Collaborative economy in hotels: what it is, how it affects the sector and the opportunities it generates
The Sharing Economy in Hotels: What It Is, How It Affects the Sector, and What Opportunities It Generates The Sharing Economy
Online reputation in hotels: what it is, how it's built and how it affects your business
Online Reputation in Hotels: What It Is, How to Build It, and How It Affects Your Business Today More
What is a hotel booking engine and how can it help you increase direct bookings?
Homepage What is a hotel booking engine and how can it help you increase direct bookings? The
Types of software for hotels: what solutions exist and how they integrate to improve management
Homepage Types of hotel software: what solutions exist and how they integrate to improve management In
Hotel industry: current situation, challenges and the role of technology in its evolution
Hotel Industry: Current Situation, Challenges and the Role of Technology in its Evolution The hotel industry
Integrated hotel marketing management: keys to increasing visibility and revenue
Start Hotel Integrated Marketing Management: Keys to Increasing Visibility and Revenue Marketing is no longer just
Hotel efficiency: what is it, why does it matter and how to optimise it?
Hotel Efficiency: What it is, why it matters, and how to optimise it Hotel management efficiency is already
Customer journey in hospitality: key phases to optimise the guest experience
Customer Journey in Hospitality: Key Phases to Optimise the Guest Experience The guest experience in
Innovation in hospitality: trends, technologies and experiences that are changing the industry
Innovation in hospitality: trends, technologies and experiences that are changing the sector The hotel industry is going through
Hotel revenue management systems: what they are and how they improve profitability
Hotel Revenue Management Systems: What They Are and How They Improve Your Profitability Revenue management systems
How to run a small hotel efficiently
Home How to Efficiently Manage a Small Hotel Managing a small hotel may seem like a less demanding task
Organisational structure of a hotel: how it is made up and why it is key to its operation
Hotel Organisational Structure: How it's Composed and Why it's Key to its Operation
Hotel occupancy rate: what is it, how is it calculated and how to improve it?
Home Hotel Occupancy Rate: What it is, how to calculate it, and how to improve it The hotel occupancy rate
How to integrate a booking engine into your hotel: step-by-step guide from a PMS
Home How to integrate a booking engine into your hotel: step-by-step guide from a PMS Integrate
How to increase a hotel's ROI: real strategies to increase profitability
Home How to Increase Hotel ROI? Real Strategies to Boost Profitability Increase ROI
Content marketing strategy for hotels: visibility, authority and conversion
Content Marketing Strategy for Hotels: Visibility, Authority and Conversion Content marketing has moved
How to leverage OTAs in hospitality: A comprehensive strategy to maximise bookings and profitability
Home How to leverage OTAs in hospitality: A comprehensive strategy for maximising bookings and profitability In the digital environment
Comprehensive strategy to increase bookings in small hotels
Start Integrated strategy to increase bookings in small hotels Digital presence optimisation Development of a
How to integrate a CRM in hotels: Strategies, benefits and key tools
Homepage How to Integrate a CRM into Hotels: Strategies, Benefits, and Key Tools Why is it important to integrate a
Hotel business models: a complete guide to understanding and choosing the right hotel business model
Hotel Business Models: A Comprehensive Guide to Understanding and Choosing the Right One. Importance of Selecting the Right Model
Strategies to improve energy efficiency in hotels
Start Energy efficiency strategies in hotels Importance of energy efficiency in hotels Economic benefits
Effective strategies to increase hotel occupancy in low season
Homepage Effective strategies to increase hotel occupancy during the low season The low season in the hotel industry
The digital housekeeping revolution: efficiency and technology in hotel management
The digital revolution in housekeeping: efficiency and technology in hotel management Housekeeping represents one of the
Hotel Leadership: Keys, Strategies and their Impact on Hotel Management
Start Leadership in a hotel, keys, strategies and their impact on hotel management What does leadership entail
What is tourism and hotel management? Functions, job opportunities and training
Start What is Tourism and Hotel Management? Functions, Career Prospects and Training Definition and Concept of
Hotel staffing: Organisation, functions and keys to efficient management
Hotel Staff Template: Organisation, Roles and Keys to Efficient Management What is the
How do I set my hotel rates, what do I look for and why is it important?
Settings How do I set my hotel rates, what should I consider and why is it important? Setting
What is a CRM for hotels? Benefits, features and best providers
Home What is a Hotel CRM? Benefits, Features and Best Providers A hotel CRM (Customer Relationship Management)
Loyalty strategies and special hotel rates, how to attract and retain guests
Loyalty Strategies and Special Rates in Hotels, How to Attract and Retain Guests. Building Guest Loyalty.
GOPPAR in Hospitality: What is it, how to calculate it and how to improve your hotel's profitability?
GOPPAR in Hotels: What is it, how to calculate it, and how to improve your hotel's profitability? What is it
How to choose the best accounting system for your hotel
Hotel Accounting System: What it is, its benefits, and how to integrate it with your PMS Accounting is a cornerstone
How to make an efficient inventory: Step-by-step guide, tips and key tools
Home How to do efficient inventory: Step-by-step guide, tips, and key tools Inventory management
Invoices for hotels: typologies and best practices
Home Importance of Issuing Accurate Invoices in the Hotel Sector Invoicing in hotels is a fundamental process
All you need to know about hotel assets: smart management, types and essential tools
The start of everything you need to know about hotel assets: smart management, types, and essential tools. Hotel assets
Smart hotel rate management, the complete guide to maximising revenues
Smart Hotel Rate Management, the Complete Guide to Maximising Revenue Rate setting is one
Everything you need to know about guest registration in hotels and accommodations
Home All you need to know about guest check-in for hotels and accommodations Check-in
Competitive analysis of a hotel
Home Complete guide to competitor analysis in the hotel sector Competitor analysis is a
Smart hotels
Smart Hotels, Transforming the Guest Experience and Hotel Management Technology has radically changed
Increase hotel revenue
Home How to Increase Your Hotel's Revenue: Practical Strategies to Maximise Profitability Increase hotel revenue
Interdepartmental communication in a hotel
Home The key to interdepartmental communication in hotels In the hotel industry, effective interdepartmental communication is
Virtual Reality in hotels, Innovating the guest experience and boosting your business
Virtual Reality in Hotels: Innovating the Guest Experience and Boosting Your Business Technology is revolutionising
Booking software for hotels: optimise your booking management and increase your revenue
Hotel booking software: optimise your booking management and increase your revenue Effectively manage
What is a flexible hotel tariff?
Flexible Rate in Hotels, the perfect balance between guest freedom and hotel strategy.
Data security in hotels. A practical guide to protect your guests and your business.
Data security in hotels: a practical guide to protecting your guests and your business In the
Digitising a hotel
Start How do I digitise my hotel? Digitising your hotel is key to improving operational efficiency, offering
Revenue Management Software Hotel
Home Before hiring hotel revenue management software, consider these details Selecting software
How to organise an event in a hotel
Start How to organise an event at a hotel? If you've considered holding events at your hotel, then
There is the perfect hotel welcome letter and you need to address these 7 points in the template
There is a perfect hotel welcome letter and you have to cover these 7 points in it.
New SES Law: What does it consist of and how does it affect your hotel?
Start New Law SES Accommodation: What does it involve and how does it affect your hotel? The recent entry into
The hotel trends of 2025 that you should keep your eyes on
Start 2025 Hotel Trends You Should Keep an Eye On The hotel industry is
7 + 2: The 9 essential KPIs to maximise your hotel's efforts and monetise your data
Start 7 + 2: The 9 essential KPIs to maximise your hotel's efforts and profitability
What time do I check in at a hotel?
Home The best information on check-in and check-out times in Spanish hotels When organising a
Etiquette, best practices and 5 useful tips for the proper cleaning of your hotel rooms
Protocol Start, best practices and 5 useful tips for correctly cleaning your hotel rooms
Revolutionise your hotel's profitability by applying artificial intelligence
Home Revolutionise your hotel's profits by applying artificial intelligence Artificial intelligence (AI) is transforming the
Did you know that you can improve your online reputation by improving your hotel reviews?
Home Did you know that you can improve your hotel's online reputation by optimising your reviews? Online reputation is
How many types of hotels are there and how are they classified?
Home How many types of hotels are there and how are they classified? The world of hospitality is so diverse
What are the best hotel management techniques to improve your hotel's productivity and revenue?
Start What are the best hotel management techniques to improve your productivity and revenue
How to build a high-performing hotel sales team?
Inicio How to build a high-performing hotel sales team? Sales teams are fundamental to
What is RevPAR and why should you look at this indicator to improve your hotel's profits?
Home What is RevPAR and why focus on this indicator to improve your profits
How to manage complaints and claims in your hotel and succeed with your guests?
Home How to manage your hotel's complaints and claims and win over your guest? Handling in a
What is a saas and why is it so popular as a business model?
Start What is SaaS and why is it so popular as a business model? In the landscape
What is hotel check-in?
Start What is hotel check-in? The best guide for your guests Check-in is the
Hotel management software
Hotel Management Software Hotel management software, or property management software, is essential for optimising
The importance of hotel reception furnishings: Creating an efficient and pleasant welcome experience
Home The importance of furniture in a hotel reception area: Creating a welcoming and effective experience and
Everything you need to know about electronic hotel locks
Homepage All you need to know about electronic locks for hotels Technology has transformed the
Hotel overbooking: What it is and how to avoid it + Guide to good practice
Hotel overbooking: What it is and how to avoid it + Best practice guide What is overbooking or
Automating processes in hotels. The definitive guide to cost savings
Start Automating Processes in Hotels: The Ultimate Guide to Saving Costs The hotel industry is facing
How to clean mattresses in hotels? To maintain them over time
Home Mattress cleaning in hotels is a crucial task for ensuring satisfaction and
Hotel receptionist What do you do? Duties, studies and salary
Home Main duties of a hotel receptionist The hotel receptionist is the first person to
How to clean a hotel bathroom and make it perfect for your guests?
Home Maintaining impeccable cleanliness in hotel bathrooms is essential to ensure guest satisfaction
How to clean the common areas in your hotel?
Start Cleaning common areas in hotels is a fundamental aspect for guaranteeing an excellent experience
What is housekeeping? Curiosities and utilities
The housekeeping is a widely used term in the hotel industry and refers to the cleaning
How long does it take to clean a hotel room?
Hotel room cleaning is an essential task that directly impacts the experience of
How to clean a hotel room and delight your guests?
The cleaning of a hotel room is crucial for ensuring customer satisfaction and maintaining
How do I check into a hotel?
Start The hotel check-in process is the first point of direct contact between the guest
Contactless solutions for hotels: what it is and how it benefits your guest
Home Increasingly, hotels are adopting contactless solutions that minimise physical contact and reduce the risk of transmission
What is POS software for a hotel?
Start A POS (Point of Sale) software system in a hotel manages sales transactions,
Hotel Management: Fundamentals, systems and operations key to your property's success
Inicio Effective hotel management is crucial for the success of any property, and it relies on
Price of a hotel Auto Check-in machine
The price of an hotel self-check-in machine can vary significantly depending on its features
What is the hotel PMS and what is it for?
Inicio El PMS hotelero, o Sistema de Gestión de Propiedades (Property Management System), es una herramienta esencial para